Hp may void my warranty now what

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  1. Winuser's Avatar
    Posts : 6,995
    Windows 10 Pro Insider
       #31

    I'm wondering if this could be a problem with Fast Startup. Can you remove the battery and try accessing the Bios when you restart the laptop? If you can't remove the battery disconnect the power supply and let the battery go completely dead. Then try accessing the Bios when you restart the laptop. If this works make the media with you're Windows OS the default start disk so you can do a clean install. If you are locked out of the Bios HP will have to reset the laptop. There are ways to reset a Bios password but I wouldn't recommend trusting any software that will bypass the Bios password

    Edit: HP will not give you the code to bypass the Bios password. You would have to send them the laptop.
      My Computers


  2. Posts : 48
    Windows 10 Home (1909) 64 bit./Ubuntu 19.10
    Thread Starter
       #32

    You are correct!
    HP has told me that in fact they are now NOT resetting BIOS administrator passwords at all!
    Now, they require a person needing an administrator password cleared because
    1: the password is not known (and the person is not yet locked themselves out by entering a wrong password more than 3 times)

    OR

    2: is locked out for Any reason

    To replace the main board at a cost of (I believe the price is) 485.00 and change.

    So....

    As far as pulling the board out and doing the jumper change or the battery removal, having been a hardware technician/electronics engineering technician for near 30 years. I’m pretty sure that it would be a jumper position change.
    My greatest fear is that it’s saved in a EPROM.
    Which means a person would have to have an EPROM programmer. Not generally available to the normal consumer.
    If the administrator password is locked in an EPROM I’m truly screwed. And so is every one else
    That is locked out.
    That’s my opinion but not necessarily gospel.
    Pertaining to THIS PARTICULAR COMPUTER;
    I don’t know.
    I didn’t put an administrator password in this computer.
    Which naturally means I don’t know the password.
    This company came out of a clean install Requiring one!!
    In addition to that: it would be different if it came out of the clean install with a factory W10 is operating. But this computer displays no W10 OS at all. It appears as though its lost.looking for the OS that it’s supposed to have just spent 3+ hours installing.
    I say that because what’s it’s putting on the screen is the HP logo with white dots chasing themselves around in a circle.!which is as I’m told an indication of hard drive activity. This is of course an ssd drive.

    Has anyone ever seen this behavior before?
    It’s obvious that HP has programmed it to show this an indication of SOMETHING, similar to the beeping system indicates different problems.
      My Computer

  3. Jacee's Avatar
    Posts : 1,591
    Win 10 home 20H2 19042.928
       #33

    If you have Ubuntu Desktop installed, read this: How To Use Linux To Reset a Windows Password
      My Computers


  4. Posts : 48
    Windows 10 Home (1909) 64 bit./Ubuntu 19.10
    Thread Starter
       #34

    orlbuckeye said:
    Well first of all HP has an obligation to support Windows on their own PC's. It's an OEM PC and they are required to support Windows. https://support.hp.com/us-en/document/c04758961
    Thank you for the link.
    Who holds HP to this “obligation “
    As far as the repair download and all that...
    That’s all very nice but this machine isn’t on line.
    It can’t even find its own OS That it supposedly has just installed.
    But worse is that it come out of a clean install requiring a n administrator password to even get into it to find out why it can’t find the OS it just installed.

    See the problem here?

    HP HAS NO ACTUAL “OBLIGATION” . It’s all just PR.
      My Computer


  5. Posts : 450
    Windows 10 Home
       #35

    If you have a Microsoft account, you might try the password associated with that.

    Ben
      My Computer

  6. Porthos's Avatar
    Posts : 881
    Win 10
       #36

    The HP boot menu is usually the ESC key.
      My Computers

  7. Samuria's Avatar
    Posts : 6,066
    windows 10
       #37

    There are was to remove the bios password but we cant discuss it but there are plenty of ways on Youtube for hp
      My Computer

  8. Ztruker's Avatar
    Posts : 13,512
    Windows 10 Pro X64 20H4 19042.746
       #38

    Samuria said:
    There are was to remove the bios password but we cant discuss it but there are plenty of ways on Youtube for hp
    There is no way to remove a password if it's stored in a EPROM which is what this sounds like.

    This is not a Microsoft password, there is no OS installed on the computer, the password request is coming from BIOS/UEFI.

    Those of you commenting here really need to read the entire thread first.

    I did a Google search for: System disabled A [56F676B1] and got this: https://h30434.www3.hp.com/t5/Notebo...874995#M465411.

    Going to BIOS Master Password Generator for Laptops gave me a page where I entered the 56F676B1 code. That gave me the following. Try it and see if it works.

    Hp may void my warranty now what-image.png
      My Computers


  9. Posts : 48
    Windows 10 Home (1909) 64 bit./Ubuntu 19.10
    Thread Starter
       #39

    The HP just finished it’s “clean install”

    It opened the exact same screen!!!!

    This time it’s a black screen with the little white dots chasing each other in a circle .
    Very very disappointing!
    I just don’t get it. :-(
    How?! How, it just supposedly installed a factory W20 OS.
    As I understand it there is a separate partition that contains the OS which it uses for a reinstall.
    It either installed it and can’t bring it up or it sat here for 3 hours counting up to 100% and installing nothing.

    I think I can get it to look at a USB port
    But I don’t hold out any hope that it will let me select it as a boot up option.’
    In case it will I have to put something ON a USB.

    Considering the symptoms that this computer is displaying
    What media would ya’ll say I use?

    - - - Updated - - -

    Ztruker said:
    There is no way to remove a password if it's stored in a EPROM which is what this sounds like.
    This is not a Microsoft password, there is no OS installed on the computer, the password request is coming from BIOS/Those of you commenting here really need to read the entire thread first.

    I did a Google search for: System disabled A [56F676B1] and got this: https://h30434.www3.hp.com/t5/Notebo...874995#M465411.

    Going to BIOS Master Password Generator for Laptops gave me a page where I entered the 56F676B1 code. That gave me the following. Try it and see if it works.
    Hp may void my warranty now what-image.png

    Hey Rich, this looks pretty sketchy.
    Tell ya what, YOU lock your machine up and then do what youíve purposing.
    Let me know how that works out for ya.

    - - - Updated - - -

    Ztruker said:
    There is no way to remove a password if it's stored in a EPROM which is what this sounds like.
    This is not a Microsoft password, there is no OS installed on the computer, the password request is coming from BIOS/Those of you commenting here really need to read the entire thread first.

    I did a Google search for: System disabled A [56F676B1] and got this: https://h30434.www3.hp.com/t5/Notebo...874995#M465411.

    Going to BIOS Master Password Generator for Laptops gave me a page where I entered the 56F676B1 code. That gave me the following. Try it and see if it works.
    Hp may void my warranty now what-image.png

    Hey Rich, this looks pretty sketchy.
    Tell ya what, YOU lock your machine up and then do what youíve purposing.
    Let me know how that works out for ya.
      My Computer

  10. Jacee's Avatar
    Posts : 1,591
    Win 10 home 20H2 19042.928
       #40
      My Computers


 
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