explorer.exe keeps crashing when opening folders - windows 10 pro 1909

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  1. Posts : 4
    windows 10 pro 1909
       #1

    explorer.exe keeps crashing when opening folders - windows 10 pro 1909


    Hi,
    my new laptop with win10 64bit on i7 9th generation keeps crashing when opening folders. (windows 10 pro 1909)
    It seems that these folders are the ones created after the windows installations. Not all of them but the folders with most files in it will not open. instead explorer.exe crashes and the desktop restarts....
    I see this in the event viewer:
    tried the most things I found on the web like scan disk sfc scannow, security settings, … nothing helps.
    Removed all installed software and virusscanner but still the same problem

    Faulting application name: explorer.exe, version: 10.0.18362.628, time stamp: 0xc3041aa6
    Faulting module name: ntdll.dll, version: 10.0.18362.657, time stamp: 0x64d10ee0
    Exception code: 0xc00000fd
    Fault offset: 0x000000000003b945
    Faulting process ID: 0xcec
    Faulting application start time: 0x01d5ea548acc0335
    Faulting application path: C:\windows\explorer.exe
    Faulting module path: C:\windows\SYSTEM32\ntdll.dll
    Report ID: c22fc877-0110-421c-83d9-65bf0c695d0f
    Faulting package full name:
    Faulting package-relative application ID:

    Faulting application name: RuntimeBroker.exe, version: 10.0.18362.1, time stamp: 0x4539d5a0
    Faulting module name: ntdll.dll, version: 10.0.18362.657, time stamp: 0x64d10ee0
    Exception code: 0xc00000fd
    Fault offset: 0x000000000003bb3d
    Faulting process ID: 0x2e54
    Faulting application start time: 0x01d5ea548ee7e08c
    Faulting application path: C:\Windows\System32\RuntimeBroker.exe
    Faulting module path: C:\windows\SYSTEM32\ntdll.dll
    Report ID: 6fe6c329-ad29-4911-b853-63b568445acb
    Faulting package full name:
    Faulting package-relative application ID:

    Fault bucket 1379303018591727699, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: explorer.exe
    P2: 10.0.18362.628
    P3: c3041aa6
    P4: ntdll.dll
    P5: 10.0.18362.657
    P6: 64d10ee0
    P7: c00000fd
    P8: 000000000003b945
    P9:
    P10:

    Fault bucket 1578634740077493277, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: RuntimeBroker.exe
    P2: 10.0.18362.1
    P3: 4539d5a0
    P4: ntdll.dll
    P5: 10.0.18362.657
    P6: 64d10ee0
    P7: c00000fd
    P8: 000000000003bb3d
    P9:
    P10:
      My Computer

  2. dalchina's Avatar
    Posts : 30,427
    Win 10 Pro (1903)
       #2

    Hi, please try the following:
    a. in Safe mode- do you see the same thing?
    b. Create a new user for test purposes, log in in normal mode. Do you see the same thing?
    c. Download, install and run Shellexview (free).
    Use that to disable all non-MS extensions. (Do not disable MS ones).
    Do you see the same thing?

    Are you saying that file explorer will open some folders, but not others?

    my new laptop
    Was file explorer ok when you first got this?

    Which Windows build did the laptop come with? (Have you received an upgrade since you bought it?)

    Have you been using disk imaging routinely so you can readily get back to a previous good state without technical help? Members here continually recommend this. E.g. Macrium Reflect (free-paid) + external storage for image files.
      My Computers


  3. Posts : 4
    windows 10 pro 1909
    Thread Starter
       #3

    answers


    Hi,
    When creating a new user I don't have the problem.
    I disabled all extentions with Shellexview but I have the same problem with the main user.

    The problem was not there when the laptop was new, it started after copying the data folders from old to new laptop. (c:\data\*.*)
    I can open program files folders without problem. only when the new folders are opened I see the problem. (and only the big ones with a lot of files in it.)
      My Computer

  4. dalchina's Avatar
    Posts : 30,427
    Win 10 Pro (1903)
       #4

    Just to be sure, please confirm you can open those same folders when logged in as a new user.

    If so, that's a problem specific to your user account, and general repairs such as those you tried or an in-place upgrade repair install will not fix it.

    Given the laptop is new, how difficult would it be to use the new account instead?
      My Computers


  5. Posts : 4
    windows 10 pro 1909
    Thread Starter
       #5

    Hi, with a new user I can open the folders.
    it's not that simple since a lot of software is already installed for the main user and I want to know why this is happening.
    I don't want to create new users every time this happens again .
      My Computer

  6. dalchina's Avatar
    Posts : 30,427
    Win 10 Pro (1903)
       #6

    I can't tell you what you did to your user profile that's done this. I'd be completely guessing as to why explorer is crashing.

    It is precisely for these reasons - and to cover what you say- that members continually advise the routine use of disk imaging.

    Do you have a disk image you could restore? It sounds as if you've made many changes without any such images.

    If not, I suggest you start now, and migrate to the new user account. You say you've uninstalled most of the programs anyway.

    This is what I do in configuring a PC:
    a. Clean install Windows
    b. As early as possible create my first disk image
    c. Install some progs, make changes, keeping a simple text record.
    d. Update my disk image
    e. Repeat c,d
    f. After a build upgrade start from (a).

    That way I can revert to a previous good state, and repeat my steps if something goes wrong.
      My Computers


  7. Posts : 7
    Win10x64 1909 Pro
       #7

    Yves 0 said:
    Hi,
    When creating a new user I don't have the problem.
    I disabled all extentions with Shellexview but I have the same problem with the main user.

    The problem was not there when the laptop was new, it started after copying the data folders from old to new laptop. (c:\data\*.*)
    I can open program files folders without problem. only when the new folders are opened I see the problem. (and only the big ones with a lot of files in it.)
    Could you check the Startup files with your Username profile?
    Right click on the Taskbar - Task Manager - More details - Startup. disable the unnecessary items. Restart you PC.
    If the above doesn't fix the problem. Do the following;

    Start - Run; type ; (msconfig) - go to Services tap, check to hide all Microsoft Services, and check the remaining list and look for suspicious items. Uncheck mark them then restart your PC. You could enable them later anytime if you want.

    Let see how it goes
      My Computer


  8. Posts : 4
    windows 10 pro 1909
    Thread Starter
       #8

    Ahmadkw said:
    Could you check the Startup files with your Username profile?
    Right click on the Taskbar - Task Manager - More details - Startup. disable the unnecessary items. Restart you PC.
    If the above doesn't fix the problem. Do the following;

    Start - Run; type ; (msconfig) - go to Services tap, check to hide all Microsoft Services, and check the remaining list and look for suspicious items. Uncheck mark them then restart your PC. You could enable them later anytime if you want.

    Let see how it goes
    Hi I tried this but still the same problem....
      My Computer

  9. FreeBooter's Avatar
    Posts : 4,024
    Windows 10 Pro 64-bit
       #9

    See if thumbnail of a file is damaged this can cause File Explorer to crash.
      My Computer

  10. Caledon Ken's Avatar
    Posts : 24,416
    Windows 10 Pro x64 Version 2004
       #10

    You said this happened when you copied in files from your old system.

    Any chance that within the copies you copied in some existing junction points.

    So if you look at the documents you copied in is there an entry for My Documents or even just Documents.

    Might suggest you use a boot disk like Kyhi's and delete all that you copied in.

    Then copy data back in watching that you do not copy in Windows Junction points with the name like Documents, Music, My Documents etc.

    By all means copy in the files within these libraries.
      My Computer


 
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