explorer.exe keeps crashing when opening folders - windows 10 pro 1909

Hi,
my new laptop with win10 64bit on i7 9th generation keeps crashing when opening folders. (windows 10 pro 1909)
It seems that these folders are the ones created after the windows installations. Not all of them but the folders with most files in it will not open. instead explorer.exe crashes and the desktop restarts....
I see this in the event viewer:
tried the most things I found on the web like scan disk sfc scannow, security settings, … nothing helps.
Removed all installed software and virusscanner but still the same problem

Faulting application name: explorer.exe, version: 10.0.18362.628, time stamp: 0xc3041aa6
Faulting module name: ntdll.dll, version: 10.0.18362.657, time stamp: 0x64d10ee0
Exception code: 0xc00000fd
Fault offset: 0x000000000003b945
Faulting process ID: 0xcec
Faulting application start time: 0x01d5ea548acc0335
Faulting application path: C:\windows\explorer.exe
Faulting module path: C:\windows\SYSTEM32\ntdll.dll
Report ID: c22fc877-0110-421c-83d9-65bf0c695d0f
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: RuntimeBroker.exe, version: 10.0.18362.1, time stamp: 0x4539d5a0
Faulting module name: ntdll.dll, version: 10.0.18362.657, time stamp: 0x64d10ee0
Exception code: 0xc00000fd
Fault offset: 0x000000000003bb3d
Faulting process ID: 0x2e54
Faulting application start time: 0x01d5ea548ee7e08c
Faulting application path: C:\Windows\System32\RuntimeBroker.exe
Faulting module path: C:\windows\SYSTEM32\ntdll.dll
Report ID: 6fe6c329-ad29-4911-b853-63b568445acb
Faulting package full name:
Faulting package-relative application ID:

Fault bucket 1379303018591727699, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: explorer.exe
P2: 10.0.18362.628
P3: c3041aa6
P4: ntdll.dll
P5: 10.0.18362.657
P6: 64d10ee0
P7: c00000fd
P8: 000000000003b945
P9:
P10:

Fault bucket 1578634740077493277, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: RuntimeBroker.exe
P2: 10.0.18362.1
P3: 4539d5a0
P4: ntdll.dll
P5: 10.0.18362.657
P6: 64d10ee0
P7: c00000fd
P8: 000000000003bb3d
P9:
P10:

Hi,
When creating a new user I don't have the problem.
I disabled all extentions with Shellexview but I have the same problem with the main user.

The problem was not there when the laptop was new, it started after copying the data folders from old to new laptop. (c:\data\*.*)
I can open program files folders without problem. only when the new folders are opened I see the problem. (and only the big ones with a lot of files in it.)

Hi, with a new user I can open the folders.
it's not that simple since a lot of software is already installed for the main user and I want to know why this is happening.
I don't want to create new users every time this happens again .

Yves 0 said:

Hi,
When creating a new user I don't have the problem.
I disabled all extentions with Shellexview but I have the same problem with the main user.

The problem was not there when the laptop was new, it started after copying the data folders from old to new laptop. (c:\data\*.*)
I can open program files folders without problem. only when the new folders are opened I see the problem. (and only the big ones with a lot of files in it.)

Could you check the Startup files with your Username profile?
Right click on the Taskbar - Task Manager - More details - Startup. disable the unnecessary items. Restart you PC.
If the above doesn't fix the problem. Do the following;

Start - Run; type ; (msconfig) - go to Services tap, check to hide all Microsoft Services, and check the remaining list and look for suspicious items. Uncheck mark them then restart your PC. You could enable them later anytime if you want.

Let see how it goes

Ahmadkw said:

Could you check the Startup files with your Username profile?
Right click on the Taskbar - Task Manager - More details - Startup. disable the unnecessary items. Restart you PC.
If the above doesn't fix the problem. Do the following;

Start - Run; type ; (msconfig) - go to Services tap, check to hide all Microsoft Services, and check the remaining list and look for suspicious items. Uncheck mark them then restart your PC. You could enable them later anytime if you want.

Let see how it goes

Hi I tried this but still the same problem....

See if thumbnail of a file is damaged this can cause File Explorer to crash.