Unusable blank desktop after update.  

  1. Posts : 11
    Windows 10

    Unusable blank desktop after update.

    Hello, I am having a problem with my Windows installation; since the last update, yesterday, my computer boots up to a blank, unusable desktop. Nothing works except the mouse (I can move it and that's it). My Desktop shortcuts are not there and the only way to fix it is uninstalling the update.

    This is a custom computer.
    Motherboard: GigaByte GA-H97-D3H
    CPU: Intel i7-4790K
    RAM: 8GB
    Windows: 10.0.17763.831

    Any help?
      My Computer

  2. Posts : 1,604
    Win 10 home 20H2 19042.1110

    Uninstall the update. You can try to download it again. Go off line to install...... make sure any peripherals are unplugged and turn off your Antivirus.
    Hope this works for you.
      My Computers

  3. Posts : 16,001
    Windows 10 Home x64 Version 22H2 Build 19045.3448

    If you have not yet uninstalled the update, check if it using your user account or not - in any command prompt, enter
    and you might find that it has logged you into a temporary user profile instead of your normal user account.

      My Computer

  4. Posts : 11
    Windows 10
    Thread Starter

    I managed to uninstall the update and now it is working again. When the update installs all I can do is move the mouse and that's it; I cannot open a command prompt or do absolutely anything other than move the mouse around. The only way to turn the computer off while it is in this state is to press the on/off button. Eventually the update is going to get installed again and it is going to break the system one more time, I wonder if there is a way to prevent this from happening.
      My Computer

  5. Posts : 5,129
    Windows 11 Pro 64-bit
      My Computer

  6. Posts : 11
    Windows 10
    Thread Starter

    This seems very interesting, I am going to try this solution. Thanks
      My Computer

  7. Posts : 40,665
    Win 10 Pro (22H2) (2nd PC is 22H2)

    Hi, given your build is 17763.831, to which update are you referring? Thanks.
      My Computers


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