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Dell XPS: Laptop struggling to get past Dell screen
Hi Everyone-
Hoping to get some help/insight. My laptop (Dell XPS 13 / Version number 18362.657) has been struggling to turn on for sometime. The screen will light up with the Dell logo, however will not move past that point until I manually shut down & restart.
I've been running some tests through the SupportAssist to make sure everything is okay and during the Hardware Checkup / Stress Test, I got the 'System Tests Were Not Completed Successfully' with an error on Video Card - Intel (R) HD Graphics 630: Transformation and Lighting Stress Test with an abnormal exit. I'm not sure if this is the cause, but I ran a diagnostic test upon rebooting and there were no errors...
If anyone has any insight into what may be wrong, please let me know!