Windows 10 cannot complete re-boot

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  1. Posts : 32
    Windows 10
       #1

    Windows 10 cannot complete re-boot


    I have a 6 month old Acer aio desktop - I am not tech saving having age and gender against me!!

    So, came with Windows 10 Pre-installed and all updates are applied automatically. As above I am unable to give you my Windows Version number as I have no access.

    After several updates 10/11 February, I was gradually losing all my Task Bar icons and programs no longer worked, including Windows Store where I was being advised to re-download my apps.

    So following various forum posts, I first deleted all updates after 31st January 2020 as I knew it was ok then, oh and incidentally I do have Mcafee full security Program and Malawarebytes, and use CC. no problems previously.

    After re-boot follow the above, still more apps were lost/not working, so I took the decision to do a full clean install following instructions here, and on my computer.

    It took many hours but eventually I got a blue screen telling me Windows could not re-install because of something missing, it suggested I connected to the internet to download whatever was missing and it found my Wi Fi and asked me to input my Password. It then went into a loop but on the second and subsequent attempts did not giving me the chance to put any Wi Fi info into the computer.

    So, my question is, where to go from here, is it Windows or the Computer, as said before it is only 6 months old. I am in the UK.
      My Computer


  2. Posts : 38,349
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    1) Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)


    2) A clean install can ordinarily be performed without connecting to the internet.
    3) Connecting to the internet will allow Windows updates.

    4) Find a flash drive that you can format (> or = 8 GB)

    5) On a working computer create a bootable Windows 10 iso 1909
    https://www.microsoft.com/en-us/soft...load/windows10
    Download Windows 10 ISO File
    Create Bootable USB Flash Drive to Install Windows 10


    6) Perform a clean install deleting all partitions and making an unallocated drive.
    Clean Install Windows 10

    7) Connect to the internet using Ethernet if available
    8) If Ethernet is not available use wifi

    9) Open the website for the computer or motherboard manufacturer > download and install the best tested drivers

    10) Perform Windows updates
      My Computer


  3. Posts : 32
    Windows 10
    Thread Starter
       #3

    Hi, 1. I am on a friends' computer as I cannot get into mine, so it would not be details of the problem PC?
    2. How would I perform a clean install - my computer is in a loop with nothing to click, tick or otherwise start
    3. The Loop at first requested I put in the password for my Wi Fi - but subsequent loops do not give me any chance
    or request any input
    5. I can do the download to a usb but
    6. How do I go about starting the new install, ie. at what point do I insert the usb during the 'loop' or prior to starting
    the computer

    Finally, sorry to be an idiot but after step 6 I am completely lost and unable to understand your instructions - so sorry I know you are trying to help, but a little too technical for me!
      My Computer

  4. Jacee's Avatar
    Posts : 1,586
    Win 10 home 20H2 19042.844
       #4

    Is there a years warranty on your 6 mo old computer?
      My Computers


  5. Posts : 38,349
    windows 10 professional version 1607 build 14393.969 64 bit
       #5

    A clean install is performed by booting to a USB flash drive.
    The USB flash drive will be made on a working computer.

    The links in the prior post have text and images to perform the steps.
      My Computer

  6. Jacee's Avatar
    Posts : 1,586
    Win 10 home 20H2 19042.844
       #6

    It looks like Acer All in One has a year warranty: Warranty

    If it was my computer, I would pursue that!
      My Computers


  7. Posts : 32
    Windows 10
    Thread Starter
       #7

    Jacee said:
    Is there a years warranty on your 6 mo old computer?
    Yes, 12 months, but being disabled it is had for me to carry the computer down stairs, and then get to the store, so I thought I would try and fix it myself,.

    - - - Updated - - -

    zbook said:
    A clean install is performed by booting to a USB flash drive.
    The USB flash drive will be made on a working computer.

    The links in the prior post have text and images to perform the steps.
    Many thanks I will give that a go, and/or if I can get someone to take it to the store, I will maybe do that. - I will try and remember to update on here for completeness.
      My Computer

  8. SIW2's Avatar
    Posts : 1,662
    trying to install win10
       #8

    The OP is in the UK, so a warranty is probably not what you think.

    If a warranty has been given, and it grants additional rights to those described below, by all means take advantage of it.

    Even if there is no warranty at all, the purchaser is covered by the below

    Consumer Rights Act 2015 - Which? Consumer Rights


    Consumer rights & protection: get money back - MSE


    Jacee said:
    Is there a years warranty on your 6 mo old computer?
    Last edited by SIW2; 16 Feb 2020 at 09:41.
      My Computer

  9. Caledon Ken's Avatar
    Posts : 24,178
    Windows 10 Pro x64 Version 2004
       #9

    May I ask have you got all your personal data backed up and off machine?

    If not that is first step.

    You can then run clean install but as this is a new machine I would read manual to do factory reset. Easier and you get the machine as it was when you bought. Not everyone likes this option as it installs bloatware. That can be dealt with.

    Then do all the Windows updates before putting effort into re-installing data or programs.

    If it can't handle the maintenance then it should be returned under warranty.


    Ken
      My Computer

  10. bobkn's Avatar
    Posts : 3,603
    Win 10 X64 Pro 20H2 19042.685
       #10

    ladylouisaC said:
    Hi, 1. I am on a friends' computer as I cannot get into mine, so it would not be details of the problem PC?
    2. How would I perform a clean install - my computer is in a loop with nothing to click, tick or otherwise start
    3. The Loop at first requested I put in the password for my Wi Fi - but subsequent loops do not give me any chance
    or request any input
    5. I can do the download to a usb but
    6. How do I go about starting the new install, ie. at what point do I insert the usb during the 'loop' or prior to starting
    the computer

    Finally, sorry to be an idiot but after step 6 I am completely lost and unable to understand your instructions - so sorry I know you are trying to help, but a little too technical for me!
    Warning: a clean install would eliminate all of the data, programs, and settings. Is that OK?

    If you take it in for service, I hope that the techs will at least back up your data before proceeding.
      My Computers


 
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