Windows 10 cannot complete re-boot

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  1. Lance1's Avatar
    Posts : 654
    Windows 10 Professional x64 20H2
       #11

    ladylouisaC said:
    Hi, 1. I am on a friends' computer as I cannot get into mine, so it would not be details of the problem PC?
    ladylouisaC said:
    2. How would I perform a clean install - my computer is in a loop with nothing to click, tick or otherwise start
    3. The Loop at first requested I put in the password for my Wi Fi - but subsequent loops do not give me any chance
    or request any input
    5. I can do the download to a usb but
    6. How do I go about starting the new install, ie. at what point do I insert the usb during the 'loop' or prior to starting
    the computer

    Finally, sorry to be an idiot but after step 6 I am completely lost and unable to understand your instructions - so sorry I know you are trying to help, but a little too technical for me!
    You can restoring the system to factory default through the recovery partition? There is no need to create a USB to install Win 10 on your system. Go to the link and follow the steps. It says Systems that ship with Windows 8.1 but it applies to Win 10 as well How to Restore Windows on my Acer Computer Using Alt + F10 on startup
    Last edited by Lance1; 16 Feb 2020 at 16:20.
      My Computers


  2. Posts : 32
    Windows 10
    Thread Starter
       #12

    Hi, thanks, have found the cause - Windows Updates 11th February 2020 - KB4532693 and KB4524244 information about which is just beginning to appear online.

    Totally destroyed my Acer, Store Tech is trying to do a clean install (having lost all my personal settings, files etc.) but he too is having problems, cannot uninstall these updates, nor boot in to do a re-install!!

    Having checked it has also caused these problems on my 2 year old - out of warranty - Surface Pro - not usable at the moment - I hope Microsoft withdraw these and replace with non destructive updates - too late for me, I guess my Acer will be replaced, but not my Surface!

    KB4532693 reported issues: PC freezes, update loops, and more
      My Computer

  3. Caledon Ken's Avatar
    Posts : 24,182
    Windows 10 Pro x64 Version 2004
       #13

    Hopefully Store Tech got your data off first.

    Good luck
      My Computer

  4. Andrew129260's Avatar
    Posts : 191
    Windows 10 Pro x64 latest version
       #14

    ladylouisaC said:
    Hi, thanks, have found the cause - Windows Updates 11th February 2020 - KB4532693 and KB4524244 information about which is just beginning to appear online.

    Totally destroyed my Acer, Store Tech is trying to do a clean install (having lost all my personal settings, files etc.) but he too is having problems, cannot uninstall these updates, nor boot in to do a re-install!!

    Having checked it has also caused these problems on my 2 year old - out of warranty - Surface Pro - not usable at the moment - I hope Microsoft withdraw these and replace with non destructive updates - too late for me, I guess my Acer will be replaced, but not my Surface!

    KB4532693 reported issues: PC freezes, update loops, and more
    Take your surface to a microsoft store and get it fixed.

    If you are having this many problems with your pc's and dont have the knowledge, and only use a pc to browse the web and other simple tasks, I suggest a chromebook. Windows isn't for everyone.
      My Computers


  5. Posts : 32
    Windows 10
    Thread Starter
       #15

    Hi, Unfortunately, not able to retrieve data, as i had already tried to use a restore point which had messed up the computer even more by the time the tech go hold of it, and also, unfortunately I live on the Isle of Wight which is an off shore island of mainland England - No Apple store on island, and we only go to the mainland very occasionally, not even annually so Apple store is not an option any time soon, and the Surface was purchased in US and Microsoft UK want nothing to do with it! so luckin out all around, but thanks for the suggestions. Am spending the weekend re=installing everything.

    Also, Andrew, just read your suggestion about Chrome Book. Erm, are you saying that these recent problems are my fault and not Microsofts?!!!!

    I was around computers before Windows was even born! I may be getting old and senile and not as 'up to date' as I could be, but I am far from on my last legs yet, I hope you young uns, never find life and tech overtaking you as you age!! I have a life beyond sitting at various tech devices all day, so excuse me for not knowing as much as I you think I should!
      My Computer

  6. Andrew129260's Avatar
    Posts : 191
    Windows 10 Pro x64 latest version
       #16

    ladylouisaC said:
    Hi, Unfortunately, not able to retrieve data, as i had already tried to use a restore point which had messed up the computer even more by the time the tech go hold of it, and also, unfortunately I live on the Isle of Wight which is an off shore island of mainland England - No Apple store on island, and we only go to the mainland very occasionally, not even annually so Apple store is not an option any time soon, and the Surface was purchased in US and Microsoft UK want nothing to do with it! so luckin out all around, but thanks for the suggestions. Am spending the weekend re=installing everything.
    Apple store? You mean the microsoft store? You should still be able to send it in for warranty repair for the surface anyway. As for the desktop, it seems the tech did not know what he was doing at all, as it should have been easy to get your data back and then reinstall windows.
      My Computers


  7. Posts : 32
    Windows 10
    Thread Starter
       #17

    I bow to your superiority, not going to settle this ammicably, Will leave never to return as I am not worthy.
      My Computer

  8. Andrew129260's Avatar
    Posts : 191
    Windows 10 Pro x64 latest version
       #18

    ladylouisaC said:
    Also, Andrew, just read your suggestion about Chrome Book. Erm, are you saying that these recent problems are my fault and not Microsofts?!!!!

    I was around computers before Windows was even born! I may be getting old and senile and not as 'up to date' as I could be, but I am far from on my last legs yet, I hope you young uns, never find life and tech overtaking you as you age!! I have a life beyond sitting at various tech devices all day, so excuse me for not knowing as much as I you think I should!
    Not sure how you got that at all, I am saying windows 10 updates have been pretty bad lately causing all sorts of problems, and yes frankly if your doing basic stuff I am saying a chromebook would be better suited. Don't need to deal with windows updates bricking your machine and having to recover files and reinstall windows and all that jazz. Not blaming you for the cause. If you got a windows update and suddenly your machine won't boot it probably was the update.

    Windows you might need to tinker or something to get it working or a bad update can brick it. You said yourself you don't have the time to keep up to date on this stuff, hence the suggestion. I don't think windows is suited for everyone. Chromebooks fill the gap quite nicely and cost way less than an apple equivalent who only want to overcharge people.
      My Computers

  9. thomaseg1's Avatar
    Posts : 13,331
    Windows 10 Pro (x64) 20H2 19042.804 & 21327.1000
       #19

    ladylouisaC said:
    Hi, I was around computers before Windows was even born! I may be getting old and senile and not as 'up to date' as I could be, but I am far from on my last legs yet, I hope you young uns, never find life and tech overtaking you as you age!! I have a life beyond sitting at various tech devices all day, so excuse me for not knowing as much as I you think I should!
    We have al sorts here from newbies to experts.
    For me , like you, I know just enough to be dangerous

    I like Windows but I'm up to trying other OS's . Most of my problems with Windows
    were solved here. And not only by experts.
    After your reinstall , If thst id the way your going might I suggest getting an external
    drive and using Macrium reflect free to make an image of it.
    It has saved me alot in the past, Especially since I didn't have to reinstall all my programs and data
    one at a time.
      My Computers


 
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