Windows 10 is my first windows product in 10 years
It forces me to have a password and a pin that I do not need or want
when I go to microsoft for help they want to charge me money just to get customer service
this is unbelievable
Welcom to the forum. There is very good reqson for that they are trying to keep everyone safe. When the massive ransomware attack killed thousands of pc a lot was due to having no password as that is a hackers dream come true. So without on you can be part of a bot spreading god knows what.
You have come to the right forum as there is a work around so you have a password but you login with having to use it but still be secure see our tutor Sign in User Account Automatically at Windows 10 Startup
You may prefer a local account. Switch to Local Account in Windows 10 You can eliminate the password for it.
I can't speak for Microsoft, but I believe that with Windows 10, they want you to always login to a Microsoft account, and for the PC to always be patched to the current level. If that doesn't appeal to you, Windows 10 may not be for you.
If you have a new machine, and Microsoft wants to charge you for support, I suppose that means that your Windows License is OEM. That requires you to go to the PC's manufacturer for support.
See if one of these tutorials may do what you want
Sign in User Account Automatically at Windows 10 Startup
Remove Password of Local Account in Windows 10
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