New
#1
I have been a Nero customer for a long time. I purchased the new 2014 version yesterday and tried to install it on my Win 7 system and got the "1158 Error" abort. A google search turned up many instances of this with Nero dating back to many earlier versions. None of the "fixes" in the google searches worked. I went to Nero and their forum and posted about the problem. Responses were basically what was in the goggle searches and all "pointing fingers" at everything except the Nero installer.
During troubleshooting, I tried booting my system in Diagnostic Startup which only loads very basic items but it still got the 1158 error.
I decided to try Windows 8.1, which is a dual boot with my Win 7 system. Nero 2014 installed without problems on the Win 8.1 system.
I noticed that one of the required applications that Nero needed and installed was Microsoft MXL 4.0 SP3. I did a manual download and install of MXL 4.0 SP3 (and rebooted the PC) and tried the install but still got the 1158 error. In the meantime, on the Nero forum they were blaming everything from video drivers, to buffers to antivirus, etc. On a whim, I set compatibility mode for Windows 7, in Windows 7, and it worked. Nero 2014 installed on my Win 7 system.
Chalk Nero up to the typical company that blames problems on everything else. Until I retired, I was a LAN/WAN Network and Hardware Help Desk manager for a US Federal Government Agency for 23 years. It was a multi-vendor system and one of our "problems" was the vendor finger pointing. They all did it, from "Big Blue" down to small vendors. I see this frustration on support forums, such as the Dell community forums (that I worked for 10 years), Win 7 and Win 8 forums. Users have problems and they go to a vendor and instead of helping them (either they don't want to or don't have the talent to help) they tell them their hardware or software is not the problem that its "their PC" or "their other hardware" and the user is left holding the bag. They come to support forums for help and many times we are able to sort it out for them.