Windows 10 Random Reboot Loop before and after Update version 1909

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  1. Posts : 36
    Windows 10 Home 64 bit version 1909
       #1

    Windows 10 Random Reboot Loop before and after Update version 1909


    G'day,

    My windows version number is now 1909.

    I was working on a Word.docx and out of nowhere the PC restarted. Following this I did a Google search and noticed there were posts relating to this issue about Reboot Loop and Windows Updates. I looked in Windows Settings and noticed there were updates pending for version 1909, so I ran the updates thinking this may fix the problem. However, after this I continued to work on my document but the rebooting happened again.

    I followed a post which recommended that I go to the MS Download Site created the installation media on a USB and when I rebooted the PC I would get a "Repair your Computer" screen. However this did not work, I didn't get that screen. I have a brand new USB 3.0 with the Media Creation tool on it. I tried to boot from it by going into the BIOS and selecting the USB as 1st priority, but this did not produce any result.

    It seems that I may need to make the USB Bootable for this to work. At this stage I'm not sure how to do this, (make the USB bootable). So, at present I need to get to that "Repair your Computer" screen, but I need help in two ways:
    1) Making the USB bootable, and 2) Will this Repair screen fix the problem?

    My PC I purchased in 2016 and it shipped with Windows 10 Home installed on it, I have not had a problem with it from then to now. Until this rebooting thing began to happen. It hasn't happened now for a couple of hours, perhaps with the number of reboots I have done, could they have fixed it? I would like something like a repair utility to check my system now as to whether it needs repair now? It is hard to know. Is there a repair utility out there? Is that what I need?

    Your help would be appreciated Thanks.
      My Computer

  2. dalchina's Avatar
    Posts : 30,058
    Win 10 Pro (1903)
       #2

    Hi, random restarts are more likely to be hardware related than Windows related.

    Could you please answer these questions to provide background.

    1. You have a custom desktop (according to your specs) - but you refer to buying one.
    Is the PC with which you are having problems one you built, or one bought complete in 2016?

    2. If the latter, what model is it?

    3. Are you over-clocking?

    4. Have you recently made any changes e.g. to the RAM?

    5. You may need to check or change the power supply. You can perform some very very basic checks, but these will not detect more subtle faults. Someone here did draft a tutorial on this (connectors, meter checks etc) but I can't now find it.

    6. Run a RAM check e.g.
    MemTest86+ - Test RAM

    7. Is your PC running hot? Try
    Download HWiNFO64 6.22 Build 4060

    8. Download and run whocrashed (free)
    Resplendence Software - WhoCrashed, automatic crash dump analyzer
    and see if that generates a helpful report.

    9. Boot to Safe Mode (see Tutorial section or Google if unsure how)
    Remain there 'long enough'. Does your PC crash?

    10. Search the forum for
    random restart
    and you will find threads with more ideas and examples. There are many possible approaches.

    E.g.
    Windows 10 random restart during idle.
    Windows 10 random restart
    Windows 10 Random Restarts

    11. As to creating a bootable disk to install/repair Windows (and you need to establish your hardware is sound before beginning to consider that) the tutorial section is a vast resource:
    Create Bootable USB Flash Drive to Install Windows 10


    12. Basics:
    Check your disk:
    Download HD Tune 2.55
    Health and Error scan tabs.

    If ok from an admin command or Powershell prompt run
    chkdsk c: /scan
    and report the summary result.


    A reboot loop is a different thing- that's when the PC is stuck in automatic repair and never boots. If you're not experiencing that, your title will not attract appropriate attention.
      My Computers


  3. Posts : 36
    Windows 10 Home 64 bit version 1909
    Thread Starter
       #3

    Hi dalchina, thanks for the response,

    I'll try to answer your questions as follows:

    1) This PC is the one I purchased complete in 2016

    2) It is the latter, it was made by store I bought it from, the Motherboard is GigaByte H170-HD3_CF

    3) I've heard of over-clocking but I don't know what it is exactly. I have an Intel i5 6400 Skylake.

    4) No recent changes to the RAM.

    5) The current Power Supply is the one that shipped with this PC.

    6) I downloaded MemTest86+ but there are so many types, I guessed and downloaded an iso, but I don't have any CDs to burn it to, I need help on this one.

    7) I downloaded and installed HWiNFO64 v6.22 but I can't see any tempratures? Sorry.

    8) Crash dumps are enabled on your computer.

    Crash dump directories:
    C:\WINDOWS
    C:\WINDOWS\Minidump

    No valid crash dumps have been found on your computer

    9) I'll have to boot the PC, so I will submit where I'm up to.

    - - - Updated - - -

    Just a thought,

    I have been using "Sleep Mode" for the last few months as an alternative to shutting down. I have looked for info on the safety or otherwise of this but I didn't find anything warning about it, could it cause a problem?
      My Computer

  4. dalchina's Avatar
    Posts : 30,058
    Win 10 Pro (1903)
       #4

    Hi
    5. PSU - a somewhat basic guide is given here, with plenty of pretty pictures:
    How to Check a Power Supply: 12 Steps (with Pictures) - wikiHow

    6. RAM test: if you find the tutorial too hard, try
    How to Test Your Computer’s RAM for Problems

    Sleep is fine, but leaves things powered- for example if there were a power outage, and there was a surge, this might cause a problem in the worst case I suppose- compared to the PC being switched off.

    7. HWinfo:
    Windows 10 Random Reboot Loop before and after Update version 1909-1.png

    8: supports the idea this is a hardware-related crash.

    Shutdown logs: you might get something from the Event Viewer- your event logs- but if it's a sudden hardware shutdown, you are unlikely to get anything indicative.

    Read Shutdown Logs in Event Viewer in Windows

    You can inspect the logs around the time the system shut down, if you note that.

    You can get a convenient linear event log listing using this free prog:
    https://www.nirsoft.net/utils/full_event_log_view.html
    Last edited by dalchina; 06 Feb 2020 at 04:06.
      My Computers


  5. Posts : 36
    Windows 10 Home 64 bit version 1909
    Thread Starter
       #5

    Hi,
    I think I should clarify what is happening a bit more carefully. The PC can function OK for a while, half an hour or longer, then it reboots and once again, as I'm doing now it will run again normally. But, at a later time it will reboot unexpectedly. It is NOT stuck in an infinite loop. I guess I wanted to make that clear. Whether that makes any difference to how we approach this I don't know. But thank you for your help so far. I have downloaded HWiNFO64 the previous version I couldn't download the latest version.

    Windows 10 Random Reboot Loop before and after Update version 1909-hwinfo64_data_main.jpgWindows 10 Random Reboot Loop before and after Update version 1909-hwinfo64_ram.jpg

    - - - Updated - - -

    I ran the Windows Memory Diagnostic Tool and it reported everything OK.
      My Computer

  6. Golden's Avatar
    Posts : 1,635
    Windows 10 Pro x64
       #6

    What temperatures are recorded in HWInfo?
      My Computers


  7. Posts : 36
    Windows 10 Home 64 bit version 1909
    Thread Starter
       #7

    These are Screen Shots from CPUID_HWMonitor tempratures<br>
    <br>
    <img src="https://www.tenforums.com/attachments/general-support/266013-windows-10-reboot-loop-before-after-update-version-1909-a-cpuid_hwmonitor_sshot.jpg" attachmentid="266013" alt="" id="vbattach_266013" class="previewthumb"><br>
    <br>
    <img src="https://www.tenforums.com/attachments/general-support/266012-windows-10-reboot-loop-before-after-update-version-1909-a-cpuid_hwmonitor_sshot_2.jpg" attachmentid="266012" alt="" id="vbattach_266012" class="previewthumb">
    Attached Thumbnails Attached Thumbnails Windows 10 Random Reboot Loop before and after Update version 1909-cpuid_hwmonitor_sshot.jpg   Windows 10 Random Reboot Loop before and after Update version 1909-cpuid_hwmonitor_sshot_2.jpg   Windows 10 Random Reboot Loop before and after Update version 1909-cpuid_hwmonitor_sshot.jpg  
    Last edited by ozdave; 06 Feb 2020 at 22:31.
      My Computer

  8. Golden's Avatar
    Posts : 1,635
    Windows 10 Pro x64
       #8

    Have you had a chance to look at the last item in post #4 by dalchina?

    I don't see anything in the temperatures to raise a concern at this point.
      My Computers


  9. Posts : 36
    Windows 10 Home 64 bit version 1909
    Thread Starter
       #9

    Thanks Golden,

    I haven't made any recent changes or any changes to RAM since purchased.

    I installed a Windows Update a couple of hours ago. The PC has been running continually since then, I am expecting it to reboot at any time though. It's a funny thing how this has happened. I have never had something like this happen before. Oh well.
      My Computer

  10. Golden's Avatar
    Posts : 1,635
    Windows 10 Pro x64
       #10

    ozdave said:
    Thanks Golden,

    I haven't made any recent changes or any changes to RAM since purchased.

    I installed a Windows Update a couple of hours ago. The PC has been running continually since then, I am expecting it to reboot at any time though. It's a funny thing how this has happened. I have never had something like this happen before. Oh well.
    Its not usual, thats for sure.

    Please see last item at post #4:

    You can get a convenient linear event log listing using this free prog:
    https://www.nirsoft.net/utils/full_event_log_view.html
    Download and install that, then run it. It might help to work out what is going on.
      My Computers


 
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