Windows not working


  1. Posts : 3
    Windows 10
       #1

    Windows not working


    My windows device is having a lot of issues. It's infinitely booting, having device i/o errors and failing most operations. I am unable to boot into Windows. I have a Dell optiplex 790.
      My Computer


  2. Posts : 446
    Windows 10 Home
       #2

    Start the computer and when the Windows logo appears, press and hold the power button until the computer shuts down. Do this twice and the third time the computer should boot into the recovery environment.

    Ben
      My Computer


  3. Posts : 3
    Windows 10
    Thread Starter
       #3

    Ben Myers said:
    Start the computer and when the Windows logo appears, press and hold the power button until the computer shuts down. Do this twice and the third time the computer should boot into the recovery environment.

    Ben
    This isn't my issue. I have been trying to fix windows through the recovery environment. I have issues with everything and I can't figure out what I have to do. I have tried many thing but almost all of them haven't worked.
      My Computer

  4. bobkn's Avatar
    Posts : 3,601
    Win 10 X64 Pro 20H2 19042.685
       #4

    If the hardware itself isn't malfunctioning, I recommend imaging the hard drive first. A popular tool is Macrium Reflect Free. (I've used Acronis True Image, but it's not free.)

    You'll need a USB flash drive (thumb drive), and an external USB hard drive with enough free space to accept the image of the hard drive of the Optiplex. (Just the contents, not necessarily the full size of the drive.)

    Install Macrium on another PC, and use it to create a bootable USB rescue drive.

    Connect the external USB drive and the thumb drive to the Optiplex.

    Boot the Optiplex from the thumb drive. (I'm not sure, but it may be the F12 hotkey.)

    Backup the Optiplex onto the external USB drive.

    What you'll get is an "image" of the Optiplex's drive. You can use Macrium to extract data from that image if necessary.

    Best of luck. If this is too much for you, get human help. If you take the PC to the Best Buy Geek Squad, you may have to say goodbye to your data. (They may get the PC working again, but they may not save the data.)
      My Computers


  5. Posts : 3
    Windows 10
    Thread Starter
       #5

    bobkn said:
    If the hardware itself isn't malfunctioning, I recommend imaging the hard drive first. A popular tool is Macrium Reflect Free. (I've used Acronis True Image, but it's not free.)

    You'll need a USB flash drive (thumb drive), and an external USB hard drive with enough free space to accept the image of the hard drive of the Optiplex. (Just the contents, not necessarily the full size of the drive.)

    Install Macrium on another PC, and use it to create a bootable USB rescue drive.

    Connect the external USB drive and the thumb drive to the Optiplex.

    Boot the Optiplex from the thumb drive. (I'm not sure, but it may be the F12 hotkey.)

    Backup the Optiplex onto the external USB drive.

    What you'll get is an "image" of the Optiplex's drive. You can use Macrium to extract data from that image if necessary.

    Best of luck. If this is too much for you, get human help. If you take the PC to the Best Buy Geek Squad, you may have to say goodbye to your data. (They may get the PC working again, but they may not save the data.)
    Thank you, I will try that.
      My Computer

  6. bobkn's Avatar
    Posts : 3,601
    Win 10 X64 Pro 20H2 19042.685
       #6

    stef7 said:
    Thank you, I will try that.
    I suggested that because the obvious ways to get the PC working again (Dell recovery partition, Windows 10 clean installation) would eliminate your data. If you don't care about the data, the task becomes simpler.
      My Computers


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 08:19.
Find Us




Windows 10 Forums