open-file-location for pinned shortcuts: file system error(-214492695)

BadBernie · 01 Feb 2020

This happens anytime I select the context menu item "open file location" for a start menu shortcut. Tried several suggestions that were posted for file/folder location problems including sfc, dism, registry but no luck. The error popup is from runtimebroker.exe, but searches for the exe name and error code came up dry here, on google, and in other places.
Same failure occurs when selecting the show-in-folder item when right-clicking in the edge browser's downloads list.
However, open file location for all desktop shortcuts gives expected result (no errors). The right folder opens in windows explorer.
This problem only started happening about a year ago on my desktop (Dell Vostro 220), but has never happened, even now, on my laptop (Dell Inspiron 1545). Both are running Win 10 v1909 build 18363.628. installed from the same media, regularly updated together, and running the same way for 3 years now. I have not been able to determine any changes that were made to the desktop system (or the laptop). It is certainly not disabling, but it is irritating, because a weird problem in one place is often found to be related to a hidden problem elsewhere..
I have not found this error reported after doing dozens of searches. Anybody else seeing this?
Maybe my creativity for composing searches is weakening along with several other intellectual capabilities as I approach my 80th birthday.

dalchina · 03 Feb 2020

Hi, a quick search suggests, as you've found, there seem no useful results.

Given what you've tried, that seesms to leave an in-place upgrade repair install which keeps all progs, data and most settings. For that you need an iso file for your current build (use MS media creation tool for 1909)

Tutorial available: simplified instructions:
a. Create/update your disk image (always advised before any major change, and routinely) e.g. Macrium reflect (free-paid)
b. Log in
c. Rt click the iso file
d. Open the new drive letter created in file explorer
e. Double click setup.exe

BadBernie · 03 Feb 2020

Thanks Dalchina. Fast response, complete with good suggestion and clear instructions. Apparently a rarely seen problem.
In general, not just computers, when something breaks, I like to look for what caused it to happen before replacing it.
I am sure what you suggest will make this stop happening, so that is what I will do after I spend more effort to track down and fix the cause. If anything interesting shows up I will be sure to post it here. Then I will reinstall and mark this thread as solved by your post.

dalchina · 03 Feb 2020

It's a useful repair technique- provided the problem is common to any user including new accounts.

I have no idea what caused it- so no ideas how to stop it. But the very commonly recommended method to give you a way back tand a second chance in many cases is to routinely use disk imaging - and keep a record of changes between image creation so you can retrace your steps. E.g. Macrium Reflect (free-paid) + large enough external storage.