PC shut off radnomly, now unable to even get to a login screen...


  1. Posts : 3
    Windows 10
       #1

    PC shut off radnomly, now unable to even get to a login screen...


    New to the forum, so if I make a mistake in the presenation, please, I apologize in advance.
    Yesturday (Thursday) I was playing Destiny 2 for most of the day, and nearing the night time, around 8pm, my computer (Not in game, on the internet) monitors went black, though there was the windows bar on my second monitor present, that was it. I restarted the computer from there, and was presented with the blue screen of death! This is one of, if not the only time I have been in this siutation where the blue screen of death was there, so I let the computer restart, though it did not restart, it merely turned off and did nothing. I turned the PC back on, and yet again, blue screen of death, same thing. I tried once more, hoping for change (Insanity?) and surprsingly there was, I was presented with something that gave me options, to restart or to go to advanced options. After about 2 hours of messing around, and finding that everytime I reset the computer either ran into a problem and will restart (Won't restart, will just turn off, nothing will happen even after 10 minutes or so, not just being impatient.) I finnaly decided I would rather just reset my PC, files and all, and re-download everything if it meant this would all go away, as my PC is something I hold dear to me, and would be petrified if it broke so unexpectaly (Or at all). I tried doing a reset, to keep files and reset, but after a few minutes of the process, my computer responded saying it ran into a problem, and no changes were made. I am currently writing this in school, and will not be home until tomorrow evening, so any suggestions on what to do would be just amazing. I do plan on trying windows Safe mode, and trying to scan the drives and such using the command prompt. I am not super experienced with these things, and am really nervous for what will happen.

    Windows version number 1709 (Can't have access to my computer because of reasons above, so this is off the internet for the latest number?)
      My Computer


  2. Posts : 52
    Windows 10 64 bit
       #2

    Okay so I would just do a clean re-install but first you might want to pit that HDD in another computer and back up you files. you can also try to boot the HDD in another computer.
      My Computers


  3. Posts : 3
    Windows 10
    Thread Starter
       #3

    GoldenDog said:
    Okay so I would just do a clean re-install but first you might want to pit that HDD in another computer and back up you files. you can also try to boot the HDD in another computer.
    I am not to concerned with keeping my files, I am perfectly fine with not having my files if it means getting back to the normal state of the computer. I'll do some research on a clean re-install, but looking at the steps it looks like it will required taking out my harddrives. Is there anyway I can re-install windows from my computer? Or the advanced options that come up in the boot menu? I am not to good nor confiedent with the inners of my computer, so I honosetly might make it worse.
      My Computer


  4. Posts : 52
    Windows 10 64 bit
       #4

    No taking out your HDD at all I don't think? I have done it without taking out the drive when I messed up my pc with linux.
    Click this link to go to a tutorial
      My Computers


  5. Posts : 3
    Windows 10
    Thread Starter
       #5

    GoldenDog said:
    No taking out your HDD at all I don't think? I have done it without taking out the drive when I messed up my pc with linux.
    Click this link to go to a tutorial
    Oh, right, guess I saw the take our all non OS hard drives. Would I have to purcahse a windows 10 key again? Is there a way to just reinstall the windows on the cmoputer already? I have a backup, maybe that will do something?
      My Computer


  6. Posts : 52
    Windows 10 64 bit
       #6

    If the backup is a system image than you can use that. But I would create a bootable install USB (you need your product key on the side of your desktop (XXXXX-XXXXX-XXXXX-XXXXX-XXXXX)) Pop it in your computer and away you go!
      My Computers

  7. Ztruker's Avatar
    Posts : 13,512
    Windows 10 Pro X64 20H4 19042.746
       #7

    No, you do not need a product key. Once Windows 10 has been installed, a digital license is stored on the Microsoft Servers. Just do the Clean Install. When asked for a key, click Skip. Once the install is complete, your system will be automatically activated.

    Definitely follow the directions as written, including deleting all the partitions on the boot drive so you are installing to a blank, unallocated drive. That way the installer can create the partitions of the size and location it needs.

    If you have more than one drive, disconnect all other drives except the boot drive you will be installing to. Connect them again when the install is finished.

    Make sure you use the latest MedicaCreationTool1909 so you get the latest available version of Windows 10. Have MCT create a USB flash drive for you, that way you know it will work. No need for an ISO file or use of Rufus. MCT handles it just fine.

    Edit: Forgot to mention, do an immediate Windows Update once the install completes as there has been an update that will take you from 1909 18363.592 to 1909 18363.638.
      My Computers


  8. Posts : 52
    Windows 10 64 bit
       #8

    Ztruker said:
    No, you do not need a product key. Once Windows 10 has been installed, a digital license is stored on the Microsoft Servers. Just do the Clean Install. When asked for a key, click Skip. Once the install is complete, your system will be automatically activated...
    Forgot about that as windows 7 is different.
      My Computers

  9. Megahertz's Avatar
    Posts : 2,450
    Windows 7 HP 64 - Windows 10 Pro - Lubuntu
       #9

    You had a BSOD while running Windows. That is due to a failure. I suspect you have a disk problem.
    Boot from a Win 10 installation disk, launch a CMD window (SHIFT + F10) and do a check disk. Type
    chkdsk c: /f
    Pay attention on the results, specially bad clusters. bad blocks, bad sectors, etc
    Report
      My Computers

  10. Steve C's Avatar
    Posts : 6,305
    Windows 10 Pro 64 bit
       #10

    This sounds like a hardware error. Check the disk drive as noted above. You could have a faulty NVidia GPU - remove it and use the built in GPU on the motherboard to check. A faulty power supply and over heating could also produce such symptoms.
      My Computers


 

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