Older HP PC has V.1909...newer HP Laptop has v.1809...  

  1. Posts : 2
    Windows 10

    Older HP PC has V.1909...newer HP Laptop has v.1809...

    As the Question Title notes, I am confused why an older HP Desktop PC 500-089 has the latest version of Windows 10, V. 1909, Build 18363.628 which was updated yesterday, while a newer model of an HP Envy Notebook laptop has an earlier version. Oddly enough the laptop was updated to V.1809 Build 17763.1012 from Build 17763.973 last weekend. Is there a logical explanation for this? Why wouldn't the newer computer also have the latest up-to-date version?
    Oh, both are running 64 bit, Windows 10 Home.

    Also, each time over the past few months, I've checked Windows Update on the laptop I am alerted I have a version of Windows "that's nearing the end of service." This is not encouraging news. Hope someone can explain my...and others...dilemma!

    Ted Armstrong
    New Member
      My Computer

  2. Posts : 40,665
    Win 10 Pro (22H2) (2nd PC is 22H2)

    Could be because MS has rules as to which builds are delivered to which PCs. There may be some compatibility issue, whether it be software or hardware.

    You can of course upgrade manually (download the iso and DIY)- this avoids whatever checks MS applies via Windows Update.

    As ever, before any major change, make sure you first have a current disk image e.g. Macrium Reflect (free- paid) + large external storage for disk image files so you should always be able to get back to where you are.

    Be aware there is a widely reported bug in file explorer search in 1909 which MS introduced when making a change.
      My Computers

  3. Posts : 2
    Windows 10
    Thread Starter

    Older HP PC has V.1909...newer HP Laptop has v.1809...problem prevails

    dalchina...Thank you for your prompt response
    You said..."You can of course upgrade manually (download the iso and DIY)- this avoids whatever checks MS applies via Windows Update."
    I have already gone this route where the update went through its tedious path from the flash drive.
    The result was an error message, "0xc1900101-0x30018. The installation failed in the FIRST_BOOT phase with an error during SYSPREP_SPECIALIZE operation."
    Is there an explanation what this error message means and a solution to get around it?
    The outcome is the system removes any references to the v.1909 update then reverts to the earlier version of Windows 10...v.1809.

    Ted Armstrong
      My Computer

  4. Posts : 40,665
    Win 10 Pro (22H2) (2nd PC is 22H2)

    Hi, unfortunately upgrade errors are tedious to try to resolve, as you will see if you look at some of the threads attempting to do that. Some of those last for days, typically without resolution. The messages and logs are not diagnostic.

    This tutorial
    Upgrade to Windows 10

    contains a section with links to pages with more links aiming to give you information as to logs, errors and their meaning:
    Get help with Windows 10 upgrade and installation errors - Windows Support
    Resolve Windows 10 upgrade errors

    Please read the tutorial around that area.

    This presents the various phases of the upgrade process:

    FIRST_BOOT phase
    Applying PC Settings phases (1st boot to New OS)

    • Specialize the OS to make it an instance and bind to the machine
    • Install drivers
    • Migrate applications
    • Other migration tasks
    As you can see there could be problems related to installed programs and drivers, for example.

    Uninstall any 3rd party security software
    Ensure you have at least, say, 30GB free on C:
    Disconnect anything unnecessary
    Check your disk and file system (e.g. HDTune free and chkdsk)
    Try performing a clean boot

    In addition to the range of log files you can examine, MS provided this tool:
    Using SetupDiag.exe to Diagnose Windows 10 Upgrade Errors | Windows OS Hub
      My Computers

  5. Posts : 40,858
    windows 10 professional version 1607 build 14393.969 64 bit

    Run through this upgrade checklist.
    Post images of all results into this thread.

    Take Screenshot in Windows 10

    How to Upload and Post Screenshots and Files at Ten Forums

    Run through this check list before the next upgrade attempt:
    1) remove nonessential hardware
    USB devices
    portable optical drives (CD, DVD)
    bluetooth devices
    USB drives (other than a windows 10 iso if used for the upgrade)
    USB Wireless Mouse or Keyboard Receiver, USB Wireless Network Card
    secondary monitors
    2) These should be the only attached devices:
    wired mouse
    wired keyboard
    Any of these that have been done in the past week are not necessary to repeat:
    3) open administrative command prompt and type or copy and paste: (repair file system)
    chkdsk /r /v 
    This may take many hours so plan to run overnight
    Find the chkdsk report in the event viewer using the information in this link and post into the thread:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials
    4) open administrative command prompt and copy and paste: (repair operating system)
    sfc /scannow 
    dism /online /cleanup-image /restorehealth 
    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    5) update windows (have all recommended updates installed) and reboot after updates
    6) List and uninstall all non-Microsoft antivirus software
    (This includes always on and manual software.)
    (This includes running the applicable antivirus uninstall tools for any AV that could have been incompletely uninstalled)
    7) List and uninstall all non-Microsoft firewall software
    8) List all Microsoft and non-Microsoft drive encryption software. 
    Uninstall all non-Microsoft disk encryption software
    9) Run disk cleanup to clean temporary and system files
    10) Verify that the drive has > 30 GB free space (At least 25 GB is needed for creating dumps)
    11) Place the computer in clean boot:
    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki
    12) Detach all SATA devices other than the disk drive that has the Windows operating system
    (Make sure that the only disk drive that is attached to the computer at the time of the upgrade attempt is the disk drive containing Windows)
    (Other disk drives may be able to be detached by disconnecting cables or if necessary to remove the drive from the computer)
    13) Make sure that there is no metered connection:  https://support.microsoft.com/en-us/help/17452/windows-metered-internet-connections-faq

    0xC1900101 - 0x30018
    A device driver has stopped responding to setup.exe during the upgrade process.

    Disconnect all peripheral devices that are connected to the system, except for the mouse, keyboard and display.
    Contact your hardware vendor to obtain updated device drivers.
    Ensure that "Download and install updates (recommended)" is accepted at the start of the upgrade process.
      My Computer


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