Random Black Screen, Requiring Hard Reset


  1. nun
    Posts : 21
    Windows 10 version 1903
       #1

    Random Black Screen, Requiring Hard Reset


    I've been getting random black screens, causing my PC to become unresponsive. The only thing I can do to get it to come back is to force reboot it.

    This happens at seemingly random times. On average about once per day, while gaming but sometimes while idling or waking from sleep. I haven't noticed a pattern as to when it happens.

    I've tried doing a clean reinstall of my graphics drivers with DDU, and downgrading to an older driver version (19.12.1), to no avail.

    At this point I'm wondering if it's a power supply issue. Mine is a great power supply, but its >5 years old. Is that too old? How would I test it?

    I attached an export of my admin logs from event viewer. I looked to see if there was a common error around when I crash, but I haven't seen any.

    Any help is appreciated. I can attach more logs if needed, just tell me which ones and how to get them.

    Specs below:

    Windows 10 version 1903
    Ryzen 3600
    MSI Gaming Plus Max Motherboard
    16gb ddr4
    AMD Sapphire Vega 64 Nitro+
    CoolerMaster V700 700W PSU
    3 Sata SSD's
    1 WD Blue

    Link to Admin Event Viewer Log download: google drive

    Thanks y'all
      My Computer

  2. Try3's Avatar
    Posts : 7,435
    Windows 10 Home x64 Version 20H2 Build 19042.868
       #2

    I suggest setting your Power options for:
    display to stay on &
    no sleep
    for a day or so to isolate the immediate cause of the problem - if nothing goes wrong during this period you can conclude that it is either a display or a sleep problem.

    Then try
    keeping the display on but allowing sleep to take place, then
    allowing the display to blank but without allowing sleep.

    That should give you some useful pointers to the ultimate cause.

    When you are sure of which setting causes the problem, you could reinstall the display driver and check for any updated bios. Then test again.

    Denis
      My Computer


 

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