multiple programs crashing and often blue screen


  1. Posts : 3
    windows 10
       #1

    multiple programs crashing and often blue screen


    Hi,
    I'm having problems with my HP Folio 9470m for some time. I was having blue screens but not that often, maybe once in a week. Anyways, I grew tired of it and did a clean install of Windows 10(I thought it would have solved the problems). Just to be clear I did a format of all my drives before installing windows. After that I installed newest HP drivers from the official site. Yet, problems grow bigger than ever.
    Too often, like 2 or 3 times per h my laptop goes blue. My google chrome cant work properly, it just closes all of the sudden like someone pressed the X button. It crashes more often when I'm watching youtube. Also If I try to run games like Portal or Dota 2, everything will be fine for some time, sometimes even for 1h, but then I either get the frozen screen, but I can still hear that I'm playing the game just Icant see because screen is frozen, or the game just crashes like someone suddenly pressed alt+F4
    Please help me if you can, I dont know what to do... I might just end buying a new one.
    Oh I made that zip file using your forum instructions and Im uploading that with this post.
    multiple programs crashing and often blue screen Attached Files
      My Computer

  2. dalchina's Avatar
    Posts : 30,067
    Win 10 Pro (1903)
       #2

    Hi, suggest doing some checks on the hardware.

    First download this iso and create a bootable disk from it:

    Toolkit Item: Kyhi’s Rescue Disk – Win10.Guru

    Boot your PC from that (link shows the desktop you should see).
    See if your PC is stable running that- it's independent of your internal disk.

    Run RAM checks (Tutorial available)
    MemTest86+ - Test RAM

    Run a disk check (HDTune is available on that disk).

    Run HP Diagnostics
    https://www8.hp.com/uk/en/campaigns/.../pc-diags.html

    Have you changed any hardware in your PC- RAM for example?
      My Computers


  3. Posts : 3
    windows 10
    Thread Starter
       #3

    dalchina said:
    Hi, suggest doing some checks on the hardware.

    First download this iso and create a bootable disk from it:

    Toolkit Item: Kyhi’s Rescue Disk – Win10.Guru

    Boot your PC from that (link shows the desktop you should see).
    See if your PC is stable running that- it's independent of your internal disk.

    Run RAM checks (Tutorial available)
    MemTest86+ - Test RAM

    Run a disk check (HDTune is available on that disk).

    Run HP Diagnostics
    https://www8.hp.com/uk/en/campaigns/.../pc-diags.html

    Have you changed any hardware in your PC- RAM for example?
    No, I made no changes to my laptop since I bought it.

    Thank you so much for a fast response. I'll do all above you listed, though it will take some time.

    Thank you again, I'll be back with you
      My Computer


 

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