COMPUTER freeze during youtube and gaming.

hedvix · 25 Jan 2020

Hi all,

I recently build a new PC, 2-3 weeks old. All new parts...
I noticed while playing game (WoW) and watching youtube on a different monitor (I run 2x 4k monitors). My PC will completely locked up, I can still hear the sound of the game playing in the background, but I can't do anything else but soft-reset my PC.

This has happened twice, and I can't pinpoint the reason whats causing it.
I'm using Firefox as my browser.
The first time time it happened, i remembered it occurred as i was switching from 720p to 1080p video (fullscreen). Not sure if this is relevant or not.

The reliability history only notifies me that window has failed to shutdown properly.

WILL-PC-(2020-01-26_14-39-40).zip

Ztruker · 26 Jan 2020

You are in the wrong forum. As the Attention box at the top of the forum says:

COMPUTER freeze during youtube and gaming.-image.png

Suggest you post this in General Support forum or I can ask one of the Admins to move it.

hedvix · 26 Jan 2020

Hi Ztruker,

Sorry about that, i guess this doesn't really count as BSOD. Can I ask you to ask the admin to move this?

Regards

Ztruker · 27 Jan 2020

Done

joeandmarg0 · 27 Jan 2020

In the search box,type in---dxdiag---and check each page.Note the driver version on page 1 and check the maker's site for a possible later version.
Use Display Driver Uninstaller [DDU] in safe mode to unistall/reinstall the driver.
As a precaution,run---sfc /scannow---three times,followed by---dism /online /cleanup-image /restorehealth---to fix any faulty files.