HELP! Win 10 freezes in normal mode except when playing Civ 6


  1. HAAALP
    Posts : 1
    Win 10 Pro
       New #1

    HELP! Win 10 freezes in normal mode except when playing Civ 6


    Guys, I am at my wit's end. My system keeps freezing minutes after booting into Win 10 Pro. This freezing only happened recently, around 2 weeks. Previously worked perfectly for more than half a year.

    The super strange thing about it, is that when I play Civilization 6, it will NOT freeze. So weird! Also works fine in Safe Mode. In my desperation, I even Reset my Windows, but it still freezes after reset even before I reinstall any other software.

    I am willing to replace hardware if I knew which one is at fault. I have changed my mouse, keyboard, USB hub, removed my network cable, none of which solve the problem. Please help!

    System specs: Ryzen 5 2600，16GB RAM, MSI B450M, NVidia GTX 1070, Win 10 Pro v1903 18362.592
      My Computer
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  3. Caledon Ken
    Posts : 30,192
    Windows 11 Pro x64 Version 23H2
       New #2

    Well one difference between safe mode and plain Windows, no software added, is video driver.

    Think I would download an older Nvidia driver, say from two months ago, power down, reseat video card, reseat power cables.

    Unplug from Internet

    I would then uninstalled Video drivers with DDU and install an older Nvidia driver. Note version level of Nvidai driver, shut off automated Nvidia driver updates in GeForce experience.

    Official Display Driver Uninstaller DDU Download

    Connect to internet

    Test with older driver. Should it start okay and then fail check driver version, Windows may have updated.

    Is your BIOS current? Not saying to update but asking is it up to date?


    Ken
      My Computer
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  4. swarfega
    Posts : 7,254
    Windows 10 Pro 64-bit
       New #3

    Have a look at what software you have installed by going to Control Panel then uninstall software. It'l show a list of what you have. Remove anything that you don't use.
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