Shutdown doesn't fully shutdown+Network Issue (Win10, 1909)


  1. Posts : 10
    Windows 10 pro 64x
       #1

    Shutdown doesn't fully shutdown+Network Issue (Win10, 1909)


    Hi!
    I'm not sure if these two problems are related but okey so the first issue i have is that when i choose to Shutdown regularly, it says "shutdown" and closes the screen and everything except that the actual box is still running with the power on as it's on however everything seems to be off... i thought this could be an hibernate mode but also with that it should have shutdown the main power to be in hibernate state however the power is still on as if normal active mode.

    The second issue is that my NORDVPN seem to break my entire ethernet adapter when either connecting or disconnecting from the vpn server, i try to renew and release and flush the ip / dns however it doesn't help... even to disable the ethernet adapter doesn't work and just keeps loading as forever.

    Now if these two are linked i thought it could do with the power options on the Ethernet adapter so i choose to mark both of the "allow the computer to turun off this device to save power and allow this device to wake the computer"
    However that did not help.

    What specs and details i have:
    (Win10, 1909)

    Thanks in advance!
      My Computer


  2. Posts : 1,187
    win10 home
       #2

    Selecting "shutdown" does not switch off the PSU.To achieve that you either switch off at the wall or the PSU switch itself,normally next to the power lead.
    When shutdown is used,your monitor led should go from green to amber.
    Try running without NORDVPN installed and see if that works.
    Also check Reliability History for any entries relevant to your problem.
    IF you have changed Hibernate in any way,then reset it to "off".
      My Computer


  3. Posts : 10
    Windows 10 pro 64x
    Thread Starter
       #3

    joeandmarg0 said:
    Selecting "shutdown" does not switch off the PSU.To achieve that you either switch off at the wall or the PSU switch itself,normally next to the power lead.
    When shutdown is used,your monitor led should go from green to amber.
    Try running without NORDVPN installed and see if that works.
    Also check Reliability History for any entries relevant to your problem.
    IF you have changed Hibernate in any way,then reset it to "off".
    What i meant with the shutdown, usually it turns off everything inside the machine (basically no sound). Of course the PSU is still connected and on-demand active.
    But as i said the computer shuts down but the main power button is on and i have to hold down the power button in order to boot the pc again (So it forces full shutdown) and then i'll be able to boot it.

    Yes running without NORDVPN (without disconnecting works) but that's the thing... why does it break when i connect to a VPN or disconnects from it?
      My Computer


  4. Posts : 1,187
    win10 home
       #4

    Does your Reliability History give any information regarding either or both problems?
    The power button is connected to the mobo and is controlled from there,so your mobo user manual might give some help.
      My Computer


  5. Posts : 10
    Windows 10 pro 64x
    Thread Starter
       #5

    joeandmarg0 said:
    Does your Reliability History give any information regarding either or both problems?
    The power button is connected to the mobo and is controlled from there,so your mobo user manual might give some help.
    Thank you for the "Reliability history"

    I found some things that could refer to the problem, however not entirely sure if it's related to the ethernet adapter... either way some of the Hardware errors looks like this:
    Code:
    DescriptionA problem with your hardware caused Windows to stop working correctly.Problem signatureProblem Event Name:	LiveKernelEventCode:	1a1Parameter 1:	ffffe2073aae6040Parameter 2:	0Parameter 3:	0Parameter 4:	0OS version:	10_0_18363Service Pack:	0_0Product:	256_1OS Version:	10.0.18363.2.0.0.256.48Locale ID:	1033
    DescriptionA problem with your hardware caused Windows to stop working correctly.Problem signatureProblem Event Name:	LiveKernelEventCode:	1a1Parameter 1:	ffffc70f88944040Parameter 2:	0Parameter 3:	0Parameter 4:	0OS version:	10_0_18363Service Pack:	0_0Product:	256_1OS Version:	10.0.18363.2.0.0.256.48Locale ID:	1033
    
    Problem signatureProblem Event Name:	BlueScreenCode:	9fParameter 1:	3Parameter 2:	ffffbf8c9b4cb060Parameter 3:	ffffcf82750af7b0Parameter 4:	ffffbf8cab785010OS version:	10_0_18363Service Pack:	0_0Product:	256_1OS Version:	10.0.18363.2.0.0.256.48Locale ID:	1033
    DescriptionA problem with your hardware caused Windows to stop working correctly.Problem signatureProblem Event Name:	LiveKernelEventCode:	193Parameter 1:	810Parameter 2:	0Parameter 3:	0Parameter 4:	0OS version:	10_0_18363Service Pack:	0_0Product:	256_1OS Version:	10.0.18363.2.0.0.256.48Locale ID:	1033
    
    DescriptionA problem with your hardware caused Windows to stop working correctly.Problem signatureProblem Event Name:	LiveKernelEventCode:	1a1Parameter 1:	ffff95888a933040Parameter 2:	0Parameter 3:	0Parameter 4:	0OS version:	10_0_18363Service Pack:	0_0Product:	256_1OS Version:	10.0.18363.2.0.0.256.48Locale ID:	1033
    
    DescriptionThe computer has rebooted from a bugcheck.  The bugcheck was: 0x0000009f (0x0000000000000003, 0xffffab84d0eb0060, 0xffff8982cd43f7b0, 0xffffab84dcc9e260). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: e8559d28-0dcb-4121-8162-a47f2b66bf29.

    Many of some critical errors are also caused by Origin Web service, however im not sure how that would cause the "LiveKernelError"
      My Computer


  6. Posts : 1,187
    win10 home
       #6

    In Reliability History,the "view tech details" top two lines give you enough information to carry out a search,specific to the problem.Often you will find supplementary info under "more Details"
    AS to NORDVPN,firstly try running "sfc /scannow" without the quotes,three times,followed by" dism /online /cleanup-image /restorehealth",which should eliminate any win10 problems,
    If that still doesn't work,then uninstall/reinstall nordvpn.
    If that still doesn't work,then all I can suggest is use something other than nordvpn,or nothing at all
    The only supplement to win10 I use,is Macrium,paid version.The free one is excellent.
      My Computer



  7. Posts : 10
    Windows 10 pro 64x
    Thread Starter
       #7

    joeandmarg0 said:
    In Reliability History,the "view tech details" top two lines give you enough information to carry out a search,specific to the problem.Often you will find supplementary info under "more Details"
    AS to NORDVPN,firstly try running "sfc /scannow" without the quotes,three times,followed by" dism /online /cleanup-image /restorehealth",which should eliminate any win10 problems,
    If that still doesn't work,then uninstall/reinstall nordvpn.
    If that still doesn't work,then all I can suggest is use something other than nordvpn,or nothing at all
    The only supplement to win10 I use,is Macrium,paid version.The free one is excellent.
    About Reliability History... it's exactly what i did if you see the code/attachment... also done the scannow but nothing found. Reinstalled NORDVPN 2x times already.
      My Computer


  8. Posts : 10
    Windows 10 pro 64x
    Thread Starter
       #8

    Okey, so at every shutdown of the pc when it crash and i check the reliability history it's always one thing next to the system hardware crash and it's the "OriginWebHelperService.exe"
    Problem Event Name: APPCRASHApplication Name: OriginWebHelperService.exeApplication Version: 10.5.57.35162Application Timestamp: 5df243e3Fault Module Name: OriginWebHelperService.exeFault Module Version: 10.5.57.35162Fault Module Timestamp: 5df243e3Exception Code: c0000005Exception Offset: 00099d50OS Version: 10.0.18363.2.0.0.256.48Locale ID: 1033Additional Information 1: 2bebAdditional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46Additional Information 3: 16d3Additional Information 4: 16d337f2a6ce638a8068e19315330b27Extra information about the problemBucket ID: 33b76e48915ffd209daca26b26a7e8a6 (2138262504187881638)

    Seems like it's not only me who had problems with it... question is how to fix it.
    I've tried to remove it from the services.msc to disabled it at startup, but problem persists.
      My Computer


 

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