Unexpected Shutdowns, Event 41 Category 63  

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  1. Posts : 40,856
    windows 10 professional version 1607 build 14393.969 64 bit
       #21

    The link was posted for Crystal Disk standard edition.

    How come CrytalDiskMark was ran?

    Please run: Crystal Disk standard edition
    CrystalDiskInfo Crystal Dew World


    Please run Sea Tools for Windows long generic tests overnight on all drives > post images into the thread
      My Computer


  2. Posts : 228
    win10 20H2
    Thread Starter
       #22

    dammit, sorry; i didn't read the download page properly, scrolled too fast i guess. anyways, i'm gonna pull that drive because after the previous issue i just mentioned i'm not going to try Crystal again. i've got a new WD Blue on order so i'll put that in and see how it goes.
    thanks for the help so far, not sure the failing drive is the actual issue, but given what happened above it's probably bedt to get rid of it, better safe than sorry.
    cheers
      My Computer


  3. Posts : 40,856
    windows 10 professional version 1607 build 14393.969 64 bit
       #23

    The crystal disk standard edition is < 1 minute diagnostic to report SMART.

    The crytaldiskmark is to test read write performance.

    For drives there are end users that will replace drives immediately for any problem and others that will use drives until the terminal event.
    The most important step is to backup important files to another drive or the cloud.
      My Computer


  4. Posts : 228
    win10 20H2
    Thread Starter
       #24

    well i've taken the Seagate out, will see how it goes over the next couple days. meantime, i ran crystal on my OS disc and the other drive:
    Unexpected Shutdowns, Event 41 Category 63-2nd-disc.jpgUnexpected Shutdowns, Event 41 Category 63-os-disc.jpg
    was nothing much vital on the seagate, all my ripped CDs which are already copied to my MP player etc.
      My Computer


  5. Posts : 40,856
    windows 10 professional version 1607 build 14393.969 64 bit
       #25

    Place the computer in safe mode: shift + restart
    Boot into Safe Mode on Windows 10

    Run HD tune on the crucial drive to display Health results (SMART) > post an image into the thread
      My Computer


  6. Posts : 228
    win10 20H2
    Thread Starter
       #26

    Unexpected Shutdowns, Event 41 Category 63-hdt-bench.pngUnexpected Shutdowns, Event 41 Category 63-hdt-health.pngUnexpected Shutdowns, Event 41 Category 63-hdt-scan.png
      My Computer


  7. Posts : 720
    Win10 x64 Pro - 2 desktops, 2 laptops
       #27

    A couple of (probably obvious) statements:
    • Drive and memory problems could be caused by, rather than the cause of unplanned restarts.
    • You may never find the cause.


    I had a PC that had intermittent failures. They started within a couple months of getting it. (It was a web-ordered custom build so I couldn't easily just "take it back" and get a replacement.) Sometimes it would go months without failure. Sometimes it would not complete POST before powering off. (Hint: if it powers off during POST, don't blame Windows.)

    First I replaced ram (which actually did have problems).
    Then I replaced the primary drive (a small SSD) which wasn't big enough to do the Win 10 upgrade).
    Then I replaced the power supply.
    None of that helped.
    Eventually I replaced the motherboard and have not had the problem for several years.

    The only thing left from the original build is the case and a couple small HDDs, but the problem is gone.
      My Computer


  8. Posts : 228
    win10 20H2
    Thread Starter
       #28

    FFS. just had another. puter's been on about three hours, nothing strenuous again.
    really thought that replaced drive had been the cure. four weeks of perfect behaviour and then again a quit for no reason.
      My Computer


  9. Posts : 40,856
    windows 10 professional version 1607 build 14393.969 64 bit
       #29

    Please upload a new V2.
      My Computer


  10. Posts : 228
    win10 20H2
    Thread Starter
       #30

    Hi again!
    doc attached.
    cheers
    Unexpected Shutdowns, Event 41 Category 63 Attached Files
      My Computer


 

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