key press does NOT change lock screen to password screen on win start


  1. Posts : 50
    windows 10
       #1

    key press does NOT change lock screen to password screen on win start


    When I boot my win 10 HP Envy 17 laptop it enters the lockscreen mode which is normal. Next I have to get to the password field screen to enter my PIN after which the laptop will continue to my username desktop


    My issue is that when I press any keyboard key this transition from lock screen to password/PIN field screen does not happen when I use any key of my keyboard so I have to click/tap my touchpad mouse.

    My keyboard works normally when I am in Windows and if I Win + l my laptop and send it into lock mode after boot and usage it WILL change my lockscreen to password/PIN field screen with a keyboard press OR touchpad mouse

    Anything I can try to activate my password screen using keyboard..

    Nothing major just an annoyance I need solved

    Thanks
      My Computer

  2. Fabler2's Avatar
    Posts : 3,062
    Windows 10 preview 64-bit Home
       #2

    I have the same issue with an old 2009 Toshiba but haven't pursued it really. Don't have the HID Keyboard Device driver on the old Toshiba but okay on a newer HP one.

    key press does NOT change lock screen to password screen on win start-screenshot_4.png

    key press does NOT change lock screen to password screen on win start-screenshot_1.png
      My Computers


 

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