Laptop freezes for a minute after bootup or sleep


  1. Posts : 5
    10 Pro 64 Bit
       #1

    Laptop freezes for a minute after bootup or sleep


    My Dell XPS 13 9370 (250GB SSD) runs perfectly fine except after bootup or sleep. It works fine directly after bootup/sleep but after a few minutes the laptop freezes and I can't do anything. After a minute, the freezing stops and everything is fine. The freezing only happens once and only every time I boot it up.

    Help would be great!

    Thank you! :)

    Winver 1903 OS Build 18362.535
      My Computers


  2. Posts : 44,290
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #2

    Note this post about the same laptop today:
    Laptop Speaker Not Working

    Start with a basic disk check: e.g.
    HD Tune (free) Health and error scan tabs
    Download HD Tune 2.55

    If that's ok then from an admin command or Powershell prompt run
    chkdsk c: /scan

    If ok, similarly run
    SFC /SCANNOW

    and report the result.

    Have you tried turning fast startup off?
      My Computers


  3. Posts : 42,087
    windows 10 professional version 1607 build 14393.969 64 bit
       #3

    After completing the above steps plan to run overnight the Dell diagnostics.
    Check the boxes for these customized tests:

    Code:
    Performance
    Bluescreen analyzer
    Hard drive
    Hard drive stress
    Memory
    Memory stress
    Motherboard
    Processor
    Processor stress
    System stress
    Code:
    Monitor & screen
    Laptop lid
    Monitor or LCD
    Touch screen
    Video capture
    Video card
    Video card stress
    https://www.dell.com/support/home/us...aptop/diagnose

    Post images of all steps / tests into the thread.
    If there is any problem posting images please use share links.

    Take Screenshot in Windows 10

    How to Upload and Post Screenshots and Files at Ten Forums
      My Computer


  4. Posts : 5
    10 Pro 64 Bit
    Thread Starter
       #4

    dalchina said:
    Note this post about the same laptop today:
    Laptop Speaker Not Working

    Start with a basic disk check: e.g.
    HD Tune (free) Health and error scan tabs
    Download HD Tune 2.55

    If that's ok then from an admin command or Powershell prompt run
    chkdsk c: /scan

    If ok, similarly run
    SFC /SCANNOW

    and report the result.

    Have you tried turning fast startup off?
    HD Tune returned fine. No errors and disk is healthy.

    Chkdsk C: /scan ran fine and had no problems.

    SFC /SCANNOW said it found some problem but has resolved them.

    I think it has fixed the problem until now. No more freezing after start up. I will report in some time to confirm if the problem has really been resolved.

    Thank you very much dalchina! :)

    - - - Updated - - -

    zbook said:
    After completing the above steps plan to run overnight the Dell diagnostics.
    Check the boxes for these customized tests:

    Code:
    Performance
    Bluescreen analyzer
    Hard drive
    Hard drive stress
    Memory
    Memory stress
    Motherboard
    Processor
    Processor stress
    System stress
    Code:
    Monitor & screen
    Laptop lid
    Monitor or LCD
    Touch screen
    Video capture
    Video card
    Video card stress
    https://www.dell.com/support/home/us...aptop/diagnose

    Post images of all steps / tests into the thread.
    If there is any problem posting images please use share links.

    Take Screenshot in Windows 10

    How to Upload and Post Screenshots and Files at Ten Forums
    Thanks for the steps but for now the problems seems resolved. I will run this if the problems does persist.

    Thank you zbook! :)
      My Computers


  5. Posts : 44,290
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #5

    glad it was that simple.
      My Computers


 

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