Windows 10: Problem with my screen turning black after unhooking headphones?

  1.    09 Aug 2015 #1

    Problem with my screen turning black after unhooking headphones?

    Ok here's whats happening I have a emachine el1360G originally windows 7 but recently upgraded to windows 10 pro.

    I had no previous problems with my headphones. There the kind you just plug in there nothing special. There the 5.00 ones from walmart. So like I said nothing special.

    Sometimes when I unplug the headphones the screen will flicker black a few times.

    For example tonight I was watching a few videos with my headphones on from youtube. The headphones worked fine and no flashing screen. But then the cord came unplugged and then I went to my music folder without noticing the headphones were unplugged. And the screen flickered black twice. And then when I went into the artists folder it flashed twice again.

    Then I looked at the cord and plugged it back in and clicked on a .mp3 file to open and there was no more flashing.

    So it only happens when the headphones come unhooked but if I turn the computer on without plugging in the headphones and then do the same thing with opening the folders and files there's no flashing screen.

    I was told once it maybe because I don't have updated display drivers but I checked tonight and I do. So now I'm stumped.

    I don't have any idea where to go from here.
      My ComputerSystem Spec

  2. Skylais's Avatar
    Posts : 24
    Windows 10 Pro X64
       09 Aug 2015 #2

    Download the tool
    AMD Driver Autodetect

    and continue until you get to a screen that lets you select between custom and recommended. Select custom and continue until it shows you what you can check or un-check to download. If there is a HD audio driver update, update it. Otherwise, close the program or press cancel.
    Please do the following
    open device manager by searching it or right clicking the start icon and selecting device manager.
    From there open the audio inputs and outputs tab.
    For each device present there, do the following
    1. Right click and select Properties
    2. Click the Details tab
    3. Under property, select device instance path
    4. Paste the strings back in a reply.
      My ComputerSystem Spec

  3.    10 Aug 2015 #3

    I tried to run it and all it says is. AMD Catalyst AutoDetect "We are unable to find a driver for your system" Graphic hardware AMD Radeon HD 6310 Graphics Processor AMD E-300 with radeon HD graphics. Operating system windows 10 64-bit.

    That's all it dose. I have no clue where to go from here plus last night I checked a few things and it shows that my drivers for my audio and display are all up to date.
      My ComputerSystem Spec

  4. Skylais's Avatar
    Posts : 24
    Windows 10 Pro X64
       10 Aug 2015 #4

    try pasting the strings from the instructions for me to take a look at
      My ComputerSystem Spec


Related Threads
I use a Lenovo Miix tablet as a "kiosk". The tablet hangs on a wall, and never goes to sleep - but it turns off the screen after 1 minute inactivity. Touching the screen should light it up immediately. All this worked wonderfully with Windows...
I upgraded a desktop computer from Windows 7 ultimate to Windows 10 and there seems to be an annoying black screen issue which happens before the login screen. After the Windows loading logo, the screen stays black for about 60-80 seconds (and...
Laptop screen not turning off. in Drivers and Hardware
For some reason, the laptop that I had Windows 8.1 installed in last will not turn off after five or so minutes, like I had set it. This can be a huge drawback, because the laptop might be running on battery power and having the screen constantly...
The black screen occurs before login screen. It happens randomly. I have to move the mouse (haven't tried pressing keyboard) and it will show the login screen and windows will continue normally. On my device driver it shows only 1 display adapter...
Black screen problem solved in Installation and Upgrade
If after upgrading to Windows 10, you have the black screen but can see your mouse, then this is for you. After upgrading to Windows 10, I noticed that my mouse cursor could go a little bit to the left of my left most monitor. This reminded me of...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 23:03.
Find Us