New
#11
Just for my clarification.
How did you reset Windows. Could you describe. Windows after a reset should not be coming up with errors such as white icons.
white icons on desktop
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New #12
white icons & reset windows
Not really sure what I did. Last January when the laptop got messed up because of microsoft updates HP had me on the phone for quite a while. I then printed the chat session out and did this again this past Sunday. What I can tell u is I started tapping the F2 button until a diagnostic page came up System Test- Fast Test- Run Once everything was OK. Then I had to initate system reset, I repeatedly tapped F11 choose an option screen appears and I clicked troubleshoot, Reset your PC was the option, keep my files, that took quite a while and that's what I did and everything was fine last year but not now. I have tried numerous options to get rid of these white folders on the desktop but nothing is working. Any suggestions?
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New #13
Okay. Before we go back to that, which by the way sounds correct, let's do an inplace repair / upgrade.
This process will do a repair if you have V1909 and an upgrade if you are using something earlier like 1809.
Repair Install Windows 10 with an In-place Upgrade
You will need an 8GB USB Thumbdrive
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New #14
@Berton
I think this is the probable cause due to the reset. Open Properties for each icon as Berton says and check to see if each program is or is not still there.As for white icons, I've found it usually means the path to the .exe file for the associated program has been lost, usually means a reinstall of those with the problem. Right-click each one and open Properties to see the path or use Find file location or even Change icon to see if you can locate that .exe file.
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New #15
what is V1909 and 1809?
also what am i looking for when i click on properties? on microsoft edge it states "shortcut" there is also a green checkmark in 7 of these white folders.
If I do a repair as suggested above do I lose all my programs again?
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New #16
Let's try this, building on Berton's post and followed up by Rich.
Please identify one program that has a White box.
Now find the exe for the program on c: in either Program Files or Program Files (86) folder.
Right click on exe and from context menu hover over "Send To" and then click Desktop ( create shortcut ).
Does your short cut on your desktop look correct and if you double click does the right app start?
An inplace repair / upgrade does not delete personal data or installed programs. It is always advisable to have a backup but the process itself is supposed to be non-destructive.
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New #18
After this, all week long, I finally got them, I never thought they didn't work but with the previous post I dbl clicked on the HP printer and no it didn't work so I deleted all of them reinstalled them again and yes now I have the right icons, I only have some for an Olympus camera which I couldn't find on the internet so I contacted them. Anyway a big THANK YOU to all who tried to help me this past week I am very very grateful to all. If anything else comes up I will be back lol.
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