Been plagued by specific wake lock up for about 2 years - how to fix?

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  1. Posts : 120
    Windows 10 64
       #1

    Been plagued by specific wake lock up for about 2 years - how to fix?


    Hi, so where do I start with this?

    I've written on here before about this, and no one was really able to fix it, but they tried.

    So I'll try to lay it out best I can:

    Put simply every so often, on my Windows 10 system, (which, btw, has been hardware replaced 99% aside the PSU since this error started) will lock hard immediately on wake.

    It's not every time, and the nature of the crash has changed slightly throughout history, but ultimately waking up from sleep has been a monumental problem for a long, long time.

    It used to be a black screen and a cursor only (which did respond to the mouse), which forced me to restart.

    Then it became a hard lock on the lock screen on wake, with the network logo with an x on it and nothing responding.

    Then it more recently became a hard lock on black screen - no cursor no nothing - just dead. Restart.

    Then the one which made me disable sleep for now entirely, was a return back to hard lock on wake screen.

    I have, as far as I know, tried EVERYTHING. The whole system has been replaced component for component bar the PSU and it is STILL doing this.

    I am well aware Windows historically is flaky as heck for waking up, and there's a lot of issues with it - if this is one, and I can't resolve it, then fine, ok. But if there's a chance I can fix this, I'd love that.

    It's not the hardware, as I say, it's all been replaced since this annoyance began. Aside that PSU (Corsair 1000W).

    I really need the sleep function, my work relies on it. And this is such an inconvenience.

    Where do I start or am I snookered?

    I'm 1903 but this has been going on since as long as I now remember.

    Thanks.
      My Computer


  2. Posts : 5,269
    Windows 11 Pro 64-bit
       #2

    It could be your hard drive, an overheating CPU, bad memory or a failing power supply. In some cases, it might also be your motherboard, although that's a rare occurrence.

    We can only be sure its faulty hardware if you clean install Windows 10 and if computer locks up again we can say its faulty hardware.
      My Computer


  3. Posts : 120
    Windows 10 64
    Thread Starter
       #3

    FreeBooter said:
    It could be your hard drive, an overheating CPU, bad memory or a failing power supply. In some cases, it might also be your motherboard, although that's a rare occurrence.
    We can only be sure its faulty hardware if you clean install Windows 10 and if computer locks up again we can say its faulty hardware.
    Hi, thanks for the reply:

    1: Yes, clean installed windows. When I said I'd tried everything, I wasn't kidding :)

    Hard drive: only use NVme
    CPU: it never goes beyond 70 OC and that's with Kraken X72. PS it happened on old system without OC.
    Bad RAM: Not impossible but unlikely - it's a new kit. And it happened with the old kit.
    Failing PSU: It is the only thing left but PSU are so hard to diagnose.
    So you think it's faulty hardware? How is it happening the same now as with the old system? Isn't that more likely a Windows bug?

    But yes, the only thing left, hardware wise, is the PSU.

    The only motherboard angle is the board is the Z370 from Asus, replacing a Z97-A - so similar hardware and setup.

    - - - Updated - - -

    Ok, I've realised two things:

    I've been plagued by inexplicable glitches like this twice before - and BOTH times replacing the PSU fixed it.

    Secondly, this PSU is 6 years old. I thought it was only three, and I've put it through a lot.

    I have a new one ordered already, here on Thursday - I pray that fixes this once and for all.
      My Computer


  4. Posts : 5,269
    Windows 11 Pro 64-bit
       #4

    If new PSU wont correct the problem check for hardware errors.


    Important Recommended Steps

    • Update all installed applications
    • Uninstall currently installed device drivers and then install latest version of the devices drivers.
    • Install all of the Windows important updates.
    • If you are overclocking (pushing the components beyond their design) you should revert to default at least until the crashing is solved. If you don't know what it is you probably are not overclocking.
    • Use SpeedFan to monitor temperatures in computers, overheating can cause BSOD.
    • Use Memtest86+ disc to check system memory's (RAM's) for errors.
    • Use CrystalDiskInfo to check SMART health report of the hard disk drive (HDD).
    • Use Prime95 to stress test your CPU
    • Use 3DMark to stress test your GPU


    Click the url links for the website to follow instructions on how to do hardware diagnostics:
    - Diagnostics
    - Hardware Diagnostics
    - Hardware Stripdown Troubleshooting
      My Computer


  5. Posts : 120
    Windows 10 64
    Thread Starter
       #5

    Well it actually just happened but this time in fast startup. With existing PSU.

    Starting to feel more and more like a PSU issue - hopefully I won't need to diagnose anything else.
      My Computer


  6. Posts : 120
    Windows 10 64
    Thread Starter
       #6

    Ok, since I posted this I got new PSU - still happened.

    Removed the sound card. Still happened.

    So, in short, I have got EXACTLY the same bug, with two completely different PCs.

    Lock screen locks up, x through the network logo and system freezes on wake.

    This is the same exactly lock up on two literally different PCs.

    How on earth is this possible?

    I only have one option left - that the motherboard, an Asus Z370, shares some hardware with my previous Asus Z97-A and there's a common bug in there.

    Beyond that, this literally makes no sense.

    Like having an issue with a gear stick in a Mercedes then you buy a Ferrari and it has precisely the same problem.

    I'm bewildered now.
      My Computer


  7. Posts : 5,269
    Windows 11 Pro 64-bit
       #7

    Its software causing the problem if two PCs having the same problem. View reliability history to see it will give you clue what is causing the problem.



    View Reliability History in Windows 10
      My Computer


  8. Posts : 16,557
    Windows 10 Home x64 Version 22H2 Build 19045.3930
       #8

    Perhaps, and it's only a suggestion, you have kept the same incorrect video driver or non-Windows-10-compatible Bios throughout.

    Denis
      My Computer


  9. Posts : 120
    Windows 10 64
    Thread Starter
       #9

    Try3 said:
    Perhaps, and it's only a suggestion, you have kept the same incorrect video driver or non-Windows-10-compatible Bios throughout.
    Denis
    How can I use the same bios for two different motherboards?

    And I've been using different video drivers for the past year - updating as normal. Problem has remained consistent.

    - - - Updated - - -

    FreeBooter said:
    Its software causing the problem if two PCs having the same problem. View reliability history to see it will give you clue what is causing the problem.



    View Reliability History in Windows 10
    It has no red x's for today and I had one today?

    What is it I'm looking for in here?

    Thanks for the reply.

    EDIT: also there's no record of any application errors in event viewer at the time of these lock ups. System viewer does record that it booted etc, but there's nothing about any apps misbehaving.
      My Computer


  10. Posts : 4,731
    Windows 10 preview 64-bit Home
       #10

    In device manager under 'system devices' check power options of Intel Management Engine Interface that the box is unchecked for 'allow computer to turn off this device to save power'.
      My Computers


 

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