[notebook] system restarts after sleep if power cable is plugged in

drkh · 12 Jan 2020

Tried re-installing the display driver. No good.

Tried updating the display driver by letting Windows search my computer and the Internet, but Windows says the current driver is the best one.

Tried changing the display driver to Microsoft Basic Displayer Driver as a test. After that, the Sleep item disappears from the Power Options dialogue and from the Start > Power menu. But the hardware combination function keys: Fn + F4 can still put the notebook to sleep although (1) the sleep LED indicator on the notebook does not blink as it should and (2) it can only be woken up with the pressing of the power button while the mouse and the keyboard being of no use. if the notebook is put to sleep by using Fn + F4, no auto restart happens at waking up.

So I suspect the culprit is the display driver indeed, as Try3 doubted. And maybe I can only live with this problem since the current display driver, Mobile Intel 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1), is already the best, as Windows tells me.

Try3 · 13 Jan 2020

Does any hardware have a warning symbol in Device manager?
Is any hardware in the Device manager, Other devices section? [i.e. they have no driver installed]

I have Mobile Intel 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1) on one ten year old computer and it resumes from sleep okay.

Does the problem happen if you use hiberate instead of sleep?

You could see if Event viewer is recording anything useful at the time of the forced reboot.
- Let the system sleep for an hour without doing anything [to make the Event viewer entries easier to pick out].
- Note the time, resume from sleep, watch the reboot
- Right-click on the Start button, select Event viewer
- In its top section, "Summary of administrative events", look at every entry from the past hour starting with Errors. Just double-click on each entry to get to its details & use the back arrow in the top-left corner to get back to the summary view
- Use screenshots & "Save selected events" {lower-right side} to record what you find.
- Unless you are very lucky, the results will be unintelligible. Try internet searching, TenForums searching and, if necessary, creating new TenForums threads for any results that seem to hit the nail on the head.

Consider
- SFC-DISM
- Repair install [followed by re-updating whatever Cumulative updates Windows loses in the Repair install]
- Make a Macrium** system image & boot disk {and test the boot disk so you know it boots} so you can be sure of getting back to where you started after any further action [I think you were given suitable guidance links earlier]
- Update to ver 1909 - this is completely illogical & there is no sensible reason to suggest that it will do any good at all [My ten year old computer with the same display driver is on ver 1909 without any issues].

Best of luck,
Denis

** Macrium Reflect Free is often recommended in this forum and there is plenty of help available here for it.
Backup and Restore with Macrium Reflect - TenForumsTutorials
Macrium Software Macrium Reflect Free
Macrium USB - TenForums
Macrium Reflect KnowledgeBase - user guide [version-independent link]
I use Acronis TI not Macrium Reflect so I cannot provide any help for it.

joeandmarg0 · 13 Jan 2020

RE post 10. Did ---powercfg---show any results?

drkh · 14 Jan 2020

Problem solved... probably because some restore points for System Restore are deleted.

To try to determine if it's a Windows update that's to blame, I considered replacing the disk contents with the most recent system image that's created with Windows Backup almost two years ago (an earlier build of version 1709).

Before doing the above I went to create a system image of the current disk contents also with Windows Backup. (I'll surely take a look at Macrium Reflect since it has been so strongly recommened by so many people in this forum.) But the backup effort failed and I saw an error message that says:"There is not enough disk space to create the volume shadow copy of the storage location..." The error code is 0x80780119.

But there is more than enough space on the external HDD that's used for backup! Amazed, I started to search for a fix for that. Some people say it's highly probable that too many shadow copies (volume copies?) on the disk where Windows resides may cause the problem. So I went to delete all the restore points for System Restore. There were six of them. Only one was deleted. The others were very recent ones, generated by the installation of a Visual C++ runtime on the same day a few days ago.

Afterwars, out of nowhere, I thought maybe I could try to test the sleep problem. So I put the notebook to sleep. This time it could wake up normally!

I guess the notebook has sleep problem because some data has to be stored on the Recovery Environment partition when it is put to sleep, but the data can't be saved on that partition since it's too full.

Thank you, people, for your kind help.