windows slowdown at return from sleep mode and hibernate


  1. Posts : 9
    Windows 10 Pro x64 1909
       #1

    windows slowdown at return from sleep mode and hibernate


    Windows 10 Pro 1909 (OS Build 18363.535)
    MSI GE73 Raider RGB 8RE

    since about the December cumulative update for windows 10, when I wake the system, the login screen is acting like I am running windows on a 20 year old machine, not one less than a year old. the cursor severely lags, any sound that plays (i.e. the logon sound) is broken up, like the system is under heavy load, and trying to enter any keyboard input (pin code or password) is severely delayed. once I login to windows, the issue disappears. windows becomes responsive and the input lag disappears as well. looking at the event viewer the problem seems to lay with the lock screen app (which surprised me. I would have thought the locking mechanism of windows would have been built into the system, not relying on an app). I am seeing some strange error messages that give no real info on what went wrong with the app. has anyone else encountered this issue? is there a way to solve it? or do we have to wait for M$ to fix what they broke?

    error messages seen in event viewer:


    Fault bucket 2218673995797537995, type 5
    Event Name: MoAppCrash
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: Microsoft.LockApp_10.0.18362.449_neutral__cw5n1h2txyewy
    P2: praid:WindowsDefaultLockScreen
    P3: 0.0.0.0
    P4: 00000000
    P5: StackHash_0000
    P6: 0.0.0.0
    P7: 00000000
    P8: 00000000
    P9: PCH_84
    P10:
    Attached files:
    \\?\C:\Users\Cybot\AppData\Local\Temp\WERB00E.tmp.WERDataCollectionStatus.txt
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB36A.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB9D4.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBAAC.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC490.tmp.txt
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.LockAp_196ccb5fca52dd6d6a1 038fc51d341a75da856_6df23506_0b05746a-9635-4d12-ac52-1d09d6cf15c4
    Analysis symbol:
    Rechecking for solution: 0
    Report Id: d9240c33-70c7-4c28-a905-70c3b8a1dc6c
    Report Status: 268566528
    Hashed bucket: c9207e59cf82a3c1aeca503e7fe8a4cb
    Cab Guid: 0

    Faulting application name: bad_module_info, version: 0.0.0.0, time stamp: 0x00000000
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0x00000000
    Fault offset: 0x0000000000000000
    Faulting process id: 0x39b0
    Faulting application start time: 0x01d5b38674e30b7d
    Faulting application path: bad_module_info
    Faulting module path: unknown
    Report Id: d9240c33-70c7-4c28-a905-70c3b8a1dc6c
    Faulting package full name: Microsoft.LockApp_10.0.18362.449_neutral__cw5n1h2txyewy
    Faulting package-relative application ID: WindowsDefaultLockScreen

    I have run chkdsk on all my disks (C:, D:, and E:)
    I ran both the standard 'chkdsk x:' command as well as the 'chkdsk /scan /perf x:' command (replace x: with drive letter, i.e. c:)
    i have run sfc /scannow
    I have also run DISM /online /cleanup-image /checkhealth
    no issues were found

    as an extra step due to the windows feature involved, I also ran a scan with MBAM premium and ESET Smart Security Premium.
    No threats were found.

    I also ran MRT which reported no threats found

    editing the registry too disable the lock screen as per instructions from here :

    How to disable the Windows 10 lock screen - TechRepublic

    seems to make the issue disappear. however this is only a workaround. I would like a fully functional Windows OS, not one where I have to turn off features in order for it too work properly.
      My Computers


  2. Posts : 9
    Windows 10 Pro x64 1909
    Thread Starter
       #2

    the slowdown seems to have largely disappeared on it's own without me really doing anything about it. I have noticed that there was a couple of things that might have caused the issue going on, but fixing those did not fix the issue. the 1st was the UAS driver (USB attached SCSI Storage) started to misbehave and was issuing repeated device reset signals to my Seagate Expansion drive. simply restarting windows was not sufficient to solve the issue. I had to do a full system restart by performing a 'shutdown /r /t 0' command using the DOS prompt. UAS driver has been operating properly since the full restart. the only issue remaining is the choppy sound at logon and startup. both Nahimic and the Realtek app have received updates since my post. I have checked to see if is there is an operation making the system super busy in the background, but there doesn't appear to be anything. this is a system less than a year old, so I should not be having this type of problem. on a system that's a year and a half old, maybe... but not one that's practically still new.
      My Computers


 

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