Windows 10 upgrade worked, now stuck on lock screen


  1. Posts : 3
    10
       #1

    Windows 10 upgrade worked, now stuck on lock screen


    Hello!

    Windows 7 sp1 to Windows 10 upgrade went well at first**. I was poking around the Windows 10 OS for a little while looking at an App or two. . . .

    I chose to reboot. Now my machine boots to the lock screen. I see a photo background, the correct time and date (time updates properly) and one icon in the bottom right corner: the ethernet connection icon.

    Of course, the mouse and keyboard work fine in the BIOS environment.
    **At first, my full setup with multiple monitors, ATI Radeon 5770 video card, gaming mouse and keyboard worked perfectly well. This issue happened after my first manual reboot: start menu>reboot

    Once I'm looking at the Lock Screen there is no response to the usb keyboard's input, nor usb mouse's input.

    My PC setup at the moment:
    (video card/multiple monitors removed, gaming keyboard and gaming mouse removed)
    One monitor connected to the on-board video DVI output
    basic usb keyboard and mouse connected (MoBo does not have PS/2 ports)

    All systems are fully updated and well maintained:
    CPU: Intel i7 (I don't remember the specific kind - Sandy Bridge generation, I think)
    C: drive: Samsung 840 pro SSD
    mother board: P8Z68-VGEN3
    16gb RAM
      My Computer


  2. Posts : 46
    64-bit 10240 10 Pro
       #2

    You did click on the Lock screen--Right? Unplug your mouse and KB and then plug them back in. I had to do this a while back. Welcome to The Forum BTW:)
      My Computer


  3. Posts : 3
    10
    Thread Starter
       #3

    Gary said:
    You did click on the Lock screen--Right? Unplug your mouse and KB and then plug them back in. I had to do this a while back. Welcome to The Forum BTW:)
    I forgot to mention. I have no mouse arrow either . . . (hence, the single monitor setup)

    Thank you for the welcome . . .
      My Computer


  4. Posts : 46
    64-bit 10240 10 Pro
       #4

    So you did unplug it and plug it back in?
      My Computer


  5. Posts : 3
    10
    Thread Starter
       #5

    yes..... sorry, I wasn't clear.
      My Computer


  6. Posts : 46
    64-bit 10240 10 Pro
       #6

    Do you have an image of Windows 7 or the windows.old folder?
      My Computer


 

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