Very long time to restart!

  1. Posts : 30
    Windows 10 64-Bit

    Very long time to restart!

    Hi all,
    I'm having this issue since I upgraded to Win 10: when I click restart, my laptop becomes stuck on the restart screen for ages, even the hard drive doesn't show any signs of activity. Its only after like 15 mins or so the hard drive comes into life and the computer turns off. What could be causing this?Normal shut down and hibernate aren't affected.
      My Computer

  2. Posts : 46
    64-bit 10240 10 Pro

    When you upgraded did you remove you AV program?
      My Computer

  3. Posts : 30
    Windows 10 64-Bit
    Thread Starter

    Gary said:
    When you upgraded did you remove you AV program?
    I only had Windows Defender. I think the problems down to a driver or service not stopping so the OS cannot reboot. Is there any way of identifying this?
      My Computer

  4. Posts : 441
    Windows 10

    Yes you can open a cmd and enter

    wevtutil qe Microsoft-Windows-Diagnostics-Performance/Operational /f:text > %userprofile%\Desktop\Event.txt

    That will give you a text file on your desktop that you can view, it identified a shut down problem I had on windows 7.

    Look for This application caused a delay in the system shut down process:
      My Computer


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