New
#1
Problems after upgrade to 1909.Black screen with Personalized Settings
A HP notebook (1703 or 1709) with multiple failed Windows upgrades had a successful upgrade today.
Before the upgrade scannow, restorehealth, and chkdsk /scan were ran.
A Windows 10 iso 1909 was downloaded to the desktop.
Setup.exe was launched
Windows updates were performed during the upgrade.
The upgrade completed.
There were some messages such as getting things ready.
The screen appeared black.
Control + alt + delete were clicked then restart.
The restart displayed a blue screen with rotating dots for 1 hour and was powered off.
Upon reboot the screen was again black.
This time though there was a white strip in the left upper corner with a rectangular box displaying: Personalized Settings
When the mouse was moved to the personalize settings box the white mouse turned into a rotating blue circle.
When the mouse was removed from the box it appeared as a normal mouse pointer.
When the Personalized Settings was clicked it displayed: Personalized Settings (Not responding)
Control + alt + del displayed a blue background with:
Lock
Switch User
Sign out
Change a password
Task Manager
Clicking Task Manager displayed:
Windows Explorer
Windows Explorer is not responding.
If you close the program you may lose information
Close the program
Wait for the program to respond
Close the program > wait to report to Microsoft > black screen with white mouse
Control + alt + delete > same choices
In the right lower corner shutdown was clicked.
The power cord was removed (no battery installed) and the power button was held down for 30 seconds.
Power on hp with rotating dots > black screen with white mouse > rotating blue circle at times at tip of mouse.
Win + Control + Shift + B > produces a sound with mouse flicker > no change in black screen
3 power off/on were performed > preparing automatic repair > diagnosing your PC > repairing disk errors this might take over one hour to complete > took less than a few minutes > desktop appeared > logon was performed > black screen with Personalized Settings in the left upper corner > placed mouse inside box with change to blue rotating circle
So it was reproducible.
What are the troubleshooting options