Windows Random Shutdowns Event ID 41

Hello,
I have Windows 10 Home. I recently purchased this new PC from NewEgg. On day one of receiving the PC I booted and set up for first time use. After installing my typical programs like Microsoft Office, Google Chrome, and a few games from Steam. I launched first games on the new PC and started to experience random shutoff's of the PC. I have updated all drivers. But the shutdowns are completely random. Sometime it can run for 5 hours straight and other times no more than 1 hour.

Attached is my PC system information labeled "PC INFO"
Attached is my Windows system event log viewer labeled "Event LOG"

Yesterday on 11/11/2019 it shutdown random more than usual and about a total of 4 times. Need assistance in how to approach this and how to correct the events.

itsapc said:

Hello,
I have Windows 10 Home. I recently purchased this new PC from NewEgg. On day one of receiving the PC I booted and set up for first time use. After installing my typical programs like Microsoft Office, Google Chrome, and a few games from Steam. I launched first games on the new PC and started to experience random shutoff's of the PC. I have updated all drivers. But the shutdowns are completely random. Sometime it can run for 5 hours straight and other times no more than 1 hour.

Attached is my PC system information labeled "PC INFO"
Attached is my Windows system event log viewer labeled "Event LOG"

Yesterday on 11/11/2019 it shutdown random more than usual and about a total of 4 times. Need assistance in how to approach this and how to correct the events.

Hi,
I would try to reset the PC to factory state first, if that doesn't work it's probably best to return it since it's a recent purchase.

To reset:
Go to Settings > Update & Security > Recovery > Below Reset this PC text, click the Get started button.
Choose the second option for each prompt.

Also don't forget to logout from your Office product first or else reactivating it will be a bit more troublesome.