PC Restarting randomly, no warning, no explanation, no BSOD


  1. Posts : 4
    Windows 10 pro
       #1

    PC Restarting randomly, no warning, no explanation, no BSOD


    This is extremely annoying. New PC, built it myself about a month ago, no prior experience.

    System Builder - Ryzen 5 1600 3.2 GHz 6-Core, GeForce GTX 1660 Ti 6 GB SC ULTRA GAMING, MX330 ATX Mid Tower - PCPartPicker Windows 10 pro. Had some kinks to work out in the first week but it's been pretty good since and the last few days it's just restarted a lot without warning. No blue screens.

    It's not the CPU temp - been monitoring with Core Temp, it has restarted with the temp 50-60C.

    I thought it might be Windows updater because of what the reliability control panel shows here

    https://media.discordapp.net/attachm...99/unknown.png

    See? Windows Defender updates happened after some bunches of restarts... so I turned off windows updater...least I think I did. I went to Services App, and disabled Windows updater and Windows Update Medic Service. It shows them as disabled/manual, and not currently running. I set my 'active hours' from 9 a.m. to 1a.m. to keep it from doing any auto updates/restarts in that period. I also set my network connection to Metered. I've tried sfc /scannow, no integrity violations. It has happened while watching TV with VLC. It has happened while streaming games on twitch (several times in between matches of Apex Legends, but not in the middle of a match). it has happened while running games off-stream. it has happened while all that was running was discord and Firefox trying to solve the problem. It has happened while all I had opened was control panel. It has even happened before I opened anything at all. Tried some stress testing, simultaneously ran Prime95 Small FFT and Unigine Valley at max settings and my PC didn't restart so I don't think it's CPU/GPU/PSU, they got pretty warm. It does seem to be the worst when trying to play/stream games but it's so inconsistent. My best guess is the 'Security Intelligence Update for Windows Defender Antivirus' because that seems to always show up on reliability monitor after a bunch of restarts but I don't know what to do about it or why it would cause multiple automatic restarts per update...
      My Computer


  2. Posts : 212
    windows 10 pro build 21h2
       #2

    did you try formatting and clean install windows?
      My Computer


  3. Posts : 4
    Windows 10 pro
    Thread Starter
       #3

    cns00 said:
    did you try formatting and clean install windows?
    No, not yet. Was just about to...well not a total format, but I guess it will effectively format the SSD since everything there is something that has been installed
      My Computer


  4. Posts : 212
    windows 10 pro build 21h2
       #4

    no. that wont work. you need to wipe everything. backup your data before you wipe

    make a bootable windows setup dvd\flash usb, boot from it, select advanced and you will get the partition manager, delete all the windows related partitions, create a new partition and select it to continue the setup. install all the missing drivers in the device manager and all your applications when the setup finishes. after that check if it still restarts
      My Computer


  5. Posts : 4
    Windows 10 pro
    Thread Starter
       #5

    hm wipe everything from the SSD and the HDD or just the SSD I have windows installed on?
      My Computer


  6. Posts : 212
    windows 10 pro build 21h2
       #6

    Delete all the partitions and only keep the partition which is the hdd and you will recongize it by its total capacity

    After you finish deleting the hdd and unallocated space will be left. Click on create new partition and that will create a new partition on the ssd from the unallocated space and select it to continue the setup
      My Computer


  7. Posts : 4
    Windows 10 pro
    Thread Starter
       #7

    cns00 said:
    Delete all the partitions and only keep the partition which is the hdd and you will recongize it by its total capacity

    After you finish deleting the hdd and unallocated space will be left. Click on create new partition and that will create a new partition on the ssd from the unallocated space and select it to continue the setup
    hm OK I did an in-place reinstall at someone else's suggestion and eventually I got a restart again but now it gave an error code, live kernel event 141.

    The reliability control panel shows a few 'hardware error's at once and they all look the same I think
    insert image not working...

    https://media.discordapp.net/attachm...727&height=559
      My Computer


  8. Posts : 212
    windows 10 pro build 21h2
       #8

    do it my way by erasing the partitions and then making a new one
      My Computer


  9. Posts : 39,996
    windows 10 professional version 1607 build 14393.969 64 bit
       #9

    If you plan to clean install and install drivers from the computer or motherboard manufacturer's website that should fix misbehaving drivers.

    If you want to troubleshoot then run the log collectors and upload results into this thread:
    BSOD - Posting Instructions

    New computers should not be having BSOD.

    This may be related to malfunctioning hardware.

    The image displayed a kernel crash.


    Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)
      My Computer


  10. Posts : 471
    Windows 10 Pro
       #10

    When you reinstall Windows make sure to install the latest drivers for your hardware (chipset, GPU, network, etc...). Download the drivers directly from the manufacturers websites.

    What's more we definitely need a complete list of the hardware installed. Without such a list there's not much we can do to help.
      My Computer


 

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