Images and commands cut transversally

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  1. Posts : 11,387
    Windows 10 Home x64 Version 21H2 Build 19044.1706
       #11

    You have not carried out items 3, 5.

    #3 - You need to get your driver directly from HP as is stated on that Intel diagram you have posted. I do not know why your HP page says it cannot find any drivers. You need to to install their latest driver in case the current problem is caused by the existing driver having become corrupted. And you need to post its version so that NMI's advice can be considered. NMI has already identified the fact that certain driver versions have problems and the Intel webpage you posted states that you have the problem version identified by NMI.
    #5 - That HDMI monitor report about drivers you referred to might also help to identify what the problem is.

    Denis
      My Computer


  2. Posts : 13
    Windows 10 Pro
    Thread Starter
       #12

    I attached for you the driver detail, I understood that haven't solution about this problem, because I tried all your advice, but nothing work. I check a lot time on HP page but the last driver published is the version Intel(R) UHD Graphics 620, but on the web page Intel exist a new version that is the 630, maybe I need attend that HP adapt his system for this new Driver. I hope!
    Images and commands cut transversally-driver-detail.png

    I Find this information about the conflict, Maybe it's util for look the problem.
    Images and commands cut transversally-conflict.png
      My Computer


  3. Posts : 11,387
    Windows 10 Home x64 Version 21H2 Build 19044.1706
       #13

    "last driver published is the version Intel(R) UHD Graphics 620" - No, that's the name of the driver not its version. Your diagrams include its version and, as I said, it is the version that NMI said caused problems.

    #3 - You need to get your driver directly from HP
    #5 - That HDMI monitor report about drivers you referred to might also help to identify what the problem is.

    Denis
      My Computer


  4. Posts : 13
    Windows 10 Pro
    Thread Starter
       #14

    Hi Guys, sorry for delayed;
    Attached the print with the version of the driver
    Images and commands cut transversally-driver-version.png

    - - - Updated - - -

    Question,
    If I cancel of my computer the driver Intel and late download and install again, I can meet other problem?
    Attached Thumbnails Attached Thumbnails Images and commands cut transversally-driver-detail.png  
      My Computer


  5. Posts : 11,387
    Windows 10 Home x64 Version 21H2 Build 19044.1706
       #15

    What driver versions does the HP site offer you?

    Why does the rollback driver button show as greyed out? Haven't you had any earlier versions?

    Denis
      My Computer


  6. Posts : 13
    Windows 10 Pro
    Thread Starter
       #16

    Hi, When I go on HP web page, the web page permit find the model of computer automatically.
    Images and commands cut transversally-rileva-pc.png
    When I find, the web page find my laptop model
    Images and commands cut transversally-laptop-model.png
    When I enter clinking on my laptop model, the web page indicate that not exist a driver for this laptop
    Images and commands cut transversally-no-driver.png
    So, only I can enter on the link that permit the manually select for my operating system
    Images and commands cut transversally-manually-select.png
    There I put like operating system "Windows" and like version Windows 10 (64-bit)
    Images and commands cut transversally-version.png
    At this point I find the drivers Nvidia and Intel like that installed on my PC.
    Images and commands cut transversally-driver-download.png
    ____________________________________________________________________________________________________
    For the second question, I cant used the roll back because my laptop is new, never I have another version.
      My Computer


  7. Posts : 13,934
    Windows 10 Pro X64 21H1 19043.1503
       #17

    Click on Choose a different OS and pick Windows 10 X64. XP web site is not always the smartest around.
      My Computers


  8. Posts : 13
    Windows 10 Pro
    Thread Starter
       #18

    I have only this three option:
    Images and commands cut transversally-option-windows.png
      My Computer


  9. Posts : 13,934
    Windows 10 Pro X64 21H1 19043.1503
       #19

    Your post#16, 3rd image.
      My Computers


  10. Posts : 11,387
    Windows 10 Home x64 Version 21H2 Build 19044.1706
       #20

    So have you tried downloading & installing the drivers that HP offers you?



    Denis
      My Computer


 

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