Failure to get past windows logo screen

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  1. Posts : 29,075
    Windows 10 21H1 Build 19043.1023
       #11

    First, assuming the new computer has Windows 10 on it (and it should), all you have to do is upgrade it to the latest version of Windows 10.

    Second, from there, use the key to your Retail Pro version of Windows 10. Hopefully, you've kept it in a safe place and haven't lost it.

    Most likely you'll have to call Microsoft to straighten this mess out because, as you know, your license is for one computer and since you can't "deactivate" Windows 10 on the old one, well . . .

    Once Microsoft pegs you as "illegal", you should see a phone number for calling Microsoft. Tell them exactly what happened with as few words as possible, and things should go good from there.

    Finally, if you buy a computer with Windows 10 Pro on it, you're good to go and shouldn't have to jump through any more hoops.

    And a PS: Since the old computer is a desktop, and if you can find the key to your retail version of Windows 10, you can buy a new hard drive and install Windows 10 Pro on it.

    Last thing: Get Macrium Reflect Free and back up your computer regularly! Then, if something like this happens again, all you have to do is Restore Windows 10.

    BTW, I'm not a fan of anything that prevents my getting into my hard drive without having to jump through hoops.
      My Computer


  2. Posts : 225
    Windows 10 Pro version 21H2 (standalone licence)
    Thread Starter
       #12

    moving hard drive to get digital key


    Hi Thanks for that and to everyone else who has responded.

    Yes of course! Wondering whether to risk just trying a wipe and re-install on the current drive in the current machine.... I could then reactivate and get the digital key. Data is not an issue - have numerous copies of that so there was no loss.

    I suppose only risk would be if the disk is totally screwed then I would not be able to reinstall and therefore no chance of recovering the key from existing installation on that drive. But given that disk is still spinning and responding to commands via cmd prompt (even if they are not completing correctly) maybe it is just the installation that is screwed and not the disk itself.

    I am still looking for the keys I know I recorded when I upgraded retail win7 to retail win10 !!

    Is there a command line version of showkeyplus? If so that might also work?
      My Computer


  3. Posts : 13,933
    Windows 10 Pro X64 21H1 19043.1503
       #13

    Install, enter the key. If problems try phone activation. If still problems call Microsoft. They will take care of it.
      My Computers


  4. Posts : 29,075
    Windows 10 21H1 Build 19043.1023
       #14

    kevvyb said:
    Hi Thanks for that and to everyone else who has responded.

    Yes of course! Wondering whether to risk just trying a wipe and re-install on the current drive in the current machine.... I could then reactivate and get the digital key. Data is not an issue - have numerous copies of that so there was no loss.

    I suppose only risk would be if the disk is totally screwed then I would not be able to reinstall and therefore no chance of recovering the key from existing installation on that drive. But given that disk is still spinning and responding to commands via cmd prompt (even if they are not completing correctly) maybe it is just the installation that is screwed and not the disk itself.

    I am still looking for the keys I know I recorded when I upgraded retail win7 to retail win10 !!

    Is there a command line version of showkeyplus? If so that might also work?
    Here's the thing, Kevvyb:

    Once Windows 10, any version, is installed on a computer, all you have to do is reinstall. Period. Microsoft has a record of everything on that computer; formatting, or in worst scenario, changing the hard drive won't affect your license. It's tied to that machine!
      My Computer


  5. Posts : 24,545
    10 Home x64 (21H2) (10 Pro on 2nd pc)
       #15

    kevvyb said:
    I am still looking for the keys I know I recorded when I upgraded retail win7 to retail win10 !!
    Is there a command line version of showkeyplus? If so that might also work?
    No, not as far as I know. But you can use ShowKeyPlus to retrieve the key without needing to boot the drive, you just need to be able to read from it on another machine. ShowKeyPlus can retrieve the key from an offline system.

    You could read from the drive directly by putting it in a drive enclosure and connecting by usb to another PC. Or if you don't want to remove the drive from the PC (and you have Macrium) you could boot from a Macrium recovery usb, use that to make an image of the drive to an external HDD, then mount that image on another PC to read it.


    In fact, for ShowKeyPlus to retreive the key from the PC you just need a copy of one file from its hard drive: C:\Windows\System32\Config\SOFTWARE.
      My Computers


  6. Posts : 225
    Windows 10 Pro version 21H2 (standalone licence)
    Thread Starter
       #16

    Thanks for all the help. Will post back with how it goes.
      My Computer


  7. Posts : 225
    Windows 10 Pro version 21H2 (standalone licence)
    Thread Starter
       #17

    Hi all

    Thanks for the replies. In the end I just deicded to wipe and reinstall as I always keep multiple copies of all my data.
      My Computer


  8. Posts : 29,075
    Windows 10 21H1 Build 19043.1023
       #18

    kevvyb said:
    Hi all

    Thanks for the replies. In the end I just deicded to wipe and reinstall as I always keep multiple copies of all my data.
    Did it work, Kevvy? Inquiring minds need to know!

    Edit: BTW, be sure to get Macrium Reflect (free or paid) and back up the computer so if something like this happens again, a restore will take care of the problem.
      My Computer


  9. Posts : 225
    Windows 10 Pro version 21H2 (standalone licence)
    Thread Starter
       #19

    Hi, Yes it did do it was just the install that was screwed somehow not the disk. I once relied on Macrium Reflect and when I came to use it it failed on me. Never used it again after that. I think that was the time I decided to jsut keep multiple ciopies of my data seperate from the OS and have never looked back. Reinstalling Windows 10 is so easy now.
      My Computer


 

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