Issues with pc freezing

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  1. Posts : 9
    windows 10
       #1

    Issues with pc freezing


    Hi all,
    I've got a problem with my pc freezing very frequently. Sometimes, it freezes up before I can even log in. When I am able to sign in I can occasionally use the computer for days without issues, other times it freezes within minutes.

    When I do run into problems, the first thing I notice is that the task bar/file explorer will stop responding. If I attempt to alt tab, control alt delete, press anything on the taskbar, then my computer will stop processing inputs. If I have a video open that'll keep playing. It's just the file explorer that stops responding. I've tried just leaving it alone but eventually everything freezes. So far I've been using force restart to get the pc working again.

    Here's a list of what I've already tried:
    Checked hard drive and memory for errors
    Ran SFC, DISM
    Startup repair
    Reinstalled start menu
    Reinstalled windows with reset this pc
      My Computer


  2. Posts : 819
    10
       #2

    I'm guessing that you've narrowed it down to hardware issue. How old is your PC?
      My Computer


  3. Posts : 9
    windows 10
    Thread Starter
       #3

    I don't believe so. I've only had this pc for 2 years
      My Computer


  4. Posts : 819
    10
       #4

    I presume you ran Defender and Malwarebytes? Or the like? That's the only software option left. After that it's like you've got a lose wire or a board issue.
      My Computer


  5. Posts : 9
    windows 10
    Thread Starter
       #5

    I have yes. That's really discouraging to hear. I was really hoping there would be more things I could try or look into.
      My Computer


  6. Posts : 55
    Winows 10 Pro 1809
       #6

    Screenshot your idle cpu / gpu usage under the Performance tab in task manager, screenshot your startup programs under the Startup tab, list all your pc specs

    Processes:
    Task manager > Performance tab > on the bottom, Open Resource Monitor > CPU tab > under Processes > click the Average CPU Usage, and give it a few seconds to average out the cpu usage, and screenshot that

    Services:
    Task manager > Performance tab > on the bottom, Open Resource Monitor > CPU tab > click services, click the Average CPU Usage, and give it a few seconds to average out the cpu usage, and screenshot that

    Install HWMonitor (there may be a ton of download buttons so, DO NOT click ANY button but the "DOWNLOAD NOW!" button in the purple box) to monitor the cpu / gpu TEMPS and report them here

    - - - Updated - - -

    velut said:
    I have yes. That's really discouraging to hear. I was really hoping there would be more things I could try or look into.
    Theres a whole lot of things you can try, and I mean a lot, dont worry.
      My Computer


  7. Posts : 3,679
    Windows 11 Pro 64 Bit 21H2
       #7

    If this is the desktop you refer to in your Profile, open case and remove any dust. Blow out all fans with a can of compressed air. Start the computer and boot into Setup (Bios) here go to PC Health or somesuch and check your Temperatures and Voltages. If the computer is running exceptionally hot, it would cause it to freeze.
    If all is good, then try doing a Clean Boot that works, then you can leave it that way, or you can add one startup or service item at a time until the computer freezes, then you will know what the culprit is.
      My Computer


  8. Posts : 108
    Windows 10 64bit
       #8

    This does sound like a hardware problem or an excessive heat problem. Another thing to do is, IF crash dumps are enabled on your computer and hopefully they are, there should be a file created each time which may give at least a clue to the cause of the problem.
    They are stored by date in this directory; C:\WINDOWS\Minidump. Look for the latest one and post it here.
      My Computers


  9. Posts : 819
    10
       #9

    velut said:
    I have yes.
    I presumed you had but since it wasn't on your list I had to ask.

    velut said:
    That's really discouraging to hear. I was really hoping there would be more things I could try or look into.
    My decades with Macs taught me that -- no matter what -- get extended warranty. Just in case of this scenario. I SquareTrade all my PCs. I must say that my experience with Asus computers has been very positive... as in.. no hardware issues. (Macs fail all the time, and you don't have to be Louis Rossman to know that.)
      My Computer


  10. Posts : 1,168
    win10 home
       #10

    First have a look at Reliability History and see if there are any incidents flagged.Then check Device Manager and see if there is a flag against Display Adapter.
    Freezing is often caused by the adapter driver and a good method of removing it is using Display Driver Uninstaller,[DDU],in safe mode then replacing with the latest one from the maker's website.
      My Computer


 

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