Issues with pc freezing

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  1. Posts : 7,124
    Windows 10 Pro 64 bit

    Have you done a complete power off and restart (switch off at mains)? Run sfc /scannow form an admin command prompt and check your system temperatures.
      My Computers

  2. Posts : 9
    windows 10
    Thread Starter

    Thank you to everyone who posted. It took me quite some time to finish testing all the suggestions since there would often be a couple days reprieve before the next freeze.

    The CPU usage seems to be pretty normal. For my everyday use it rarely goes above 50%. There's no unexplained spikes before freezes or anything like that

    I cleaned the fans, but the temperature doesn't seem to be a big issue. The highest I've seen the GPU go is 70C.

    I tried the clean boot. It didn't have any effect so I then tried safe mode. I find it really concerning that safe mode doesn't stop the freezing, and yet windows claims there's no corrupted files...

    My minidump folder is completely empty, and after double checking the settings they are definitely on. I don't think the freezing and force shutdowns trigger them.

    Reliability history had flagged all the freezes, but it didn't seem to have any useful information. I used DDU to reinstall my drivers, but it's no good.

    I then found a message in windows update telling me "Your device is missing important security and quality fixes", so I ended up upgrading my build to 1903. For almost a week I didn't have any freezes, but they're finally back.
    I don't believe the build upgrade had any effect. It was just a coincidence that I went without any freezes for a longer period.

    The only thing I have left to go on are errors in the Event viewer. There seems to be two types of errors that show up again and again. DCOM got error "1084" starting service x and the IO operation at logical block address x was retried.
    The freezes don't always coincide with these warnings so I don't know if it's relevant at all.
      My Computer

  3. Posts : 191
    Windows 10 Pro x64 latest version

    velut said:
    IO operation at logical block address x was retried.
    The freezes don't always coincide with these warnings so I don't know if it's relevant at all.
    Yup, your hard drive is most likely failing. Or you have a loose sata cable. Have you ran a disk check?

    Download the manufacturers test tool to see if the drive is bad.

    Use speccy to find the make and model of your hard drive. It also can check the drives smart values to see if its going bad.
      My Computers

  4. Posts : 9
    windows 10
    Thread Starter

    Apparently one of my hard drive's sata cable did not have a clip! After I secured it no more IO operation errors showed up.
    It's been two weeks now without any freezes. I think it's safe to say you found the issue.
      My Computer


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