Computer is frozen, won't accept input from keyboard or mouse

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  1. Posts : 40
    Windows 10
       #1

    Computer is frozen, won't accept input from keyboard or mouse


    Computer is frozen, won't accept input from keyboard or mouse.
    I am incapable of obtaining the Windows Version number or any other info.
    That is where it is now.

    Background: purchased July 3 2019: Shinobee SSD Ultra 8-Core Gaming PC/Multimedia Desktop Computer - FX 8300 8 x 4.20 GHz - AMD Radeon RX 460 2GB DDR5 Graphics - 8GB DDR3-240GB SSD - 500GB HDD - Win10 Pro - CD/DVD±RW - WiFi #6006

    Since purchase, computer has crashed on three different occasions that I can remember.
    On each occasion, a great many programs were running simultaneously.
    I suspect mandatory Win10 updates have been a factor in these crashes.

    After latest crash, this is what I tried:

    1. Hard reboot, showed only blue MS logo, stuck there. All keys unresponsive.
    2. Hard reboot. Blue Logo with "Preparing Automatic Repair". Stuck there doing nothing, all keys and mouse unresponsive.
    3. Hard reboot. Stuck on just blue logo again.
    4. Hard reboot. Again same results as number 2 above.
    5. Workmen in the apartment proceed to idiotically trip the circuit breaker three times in a row. They couldn't speak English, so hard to get them to understand to use another outlet instead.
    6. Hard reboot, same results as number 1 again.
    7. Hard boot, same as number 2 again.
    8 Disconnected DSL cable, removed commercial DVD from drive, hard reboot, back to number 1 again.

    This is the second or third time I have gotten stuck on "preparing automatic repair".
    Searching a solution, it says "just hard boot three times in a row" but that isn't working this time, as you can see from the list above

    I have some kind of USB drive I made for Win10 recovery, but I never bothered to
    write down where I got it or what it is named or how to use it. Stupid.
    One thing I DO remember is that the instructions stated that the USB drive had to have
    a minimum capacity of 16 GB, and I used a brand new empty drive of that size.

    Looking at this USB drive, it appears to contain this

    Folder named EFI
    Folder named sources
    Some kind of thing named reagent.

    EFI folder contains:

    Folder named Boot, which contains "bootx64.efi"

    Folder named Microsoft contains:

    Folder named Boot
    Folder named Recovery


    I have tried to use this USB recovery drive to boot.
    Somwhere I read I had to hold down Windows key + L, but that doesn't do anything.
    The computer ignores it.

    Contacted the manufacturer, and I'm scared that their "solution" is going to just wipe out
    everything I have stored on my computer. As of the time of this post I
    have NOT yet tried the following:

    Dear Customer,

    We are sorry to hear that the purchased item causes trouble.
    It seems that there has been an issue with a Windows update.
    Might it be possible to reinstall Windows completely?
    You can download the image from this site.

    "https://www.microsoft.com/en- us/software-download/windows10 ISO"

    Here is a tutorial which will guide you through the steps.

    How To Create Windows 10 Installation Disk Or Bootable USB

    To boot from DVD/USB you need to press F9 immediately after turning on the device. Than you can choose USB or DVD. Than the Installation starts.
    Remove all current partitions and create a new NTFS partition.

    You would not need to reinsert the activation key, as the system will activate itself when connected to the internet.

    Feel free to contact us for any further requests.

    Regards

    Shinobee Customer Service


    Update: As I wait for someone to answer this forum post, I'm researching.
    The damaged machine supposedly has two drives, one SSD, one HD.
    I know nothing about the subject of "partitions" but I get the impression that it might be possible to
    preserve my personal files by simply putting the OS in a brand new partition on a drive that does not contain my files.

    Unfortunately, I really dont' know how to do that.
    I think when I've stored things, I haven't chosen where to do that.
    I think it force-defaults to the SSD, and I think that is where the OS is installed.
    So.....have to install fresh OS on HDD, then move personal files to HDD from SDD.
    Then move OS to the now-blank SDD.

    I'm afraid I'm going to get confused and mess this all up.

    More info: Before the blue logo, with or without message Preparing Automatic Repair"
    a large logo appears "6+" and below that something like:

    TAB to show Text
    DEL to enter Bios
    F9 to select boot drive
    F12 to enter flasher utilty

    None of these keys do anything, and this screen only stays up maybe five seonds, then locked on
    Blue windows logo again.
    Last edited by bearcat22; 17 Oct 2019 at 08:06.
      My Computer


  2. Posts : 34,882
    Win 10 Pro (1903) (2nd PC is 21H2)
       #2

    Hi, I'm going to guess the first thing you want to do is make sure you can get a copy of your personal files.

    I'm guessing you
    a. don't have a backup of your personal files on the PC - or do you?
    b. haven't discovered the value of using disk imaging and so don't have any disk image files- if you had a disk image of your PC in a good working state, you could have restored it from that relatively easily.

    (The image files also act as a full backup from which you can extract files). E.g. Macrium Reflect free/paid.

    What should you do first?

    As your PC won't boot, I suggest you create a good live boot disk so you can boot your PC from that rather than the internal disk - assuming other hardware is ok.

    Please download the iso file from here:
    Downloads - Win14393PESE-X64 - ToolsLib
    Description:
    Toolkit Item: Kyhi’s Rescue Disk – Win10.Guru

    If you have problems with the download failing some people have found using a program called FDM (Free download manager) helps (it's good at resuming interrupted downloads).

    Then create a bootable disk from that (burn it to a DVD or see:
    Create Bootable USB Flash Drive to Install Windows 10
    Option 2 or Option 3 - but use this iso file (you're not creating a bootable Win 10 install disk!)

    Try to get your PC to boot from that - you will need to change the boot priority in your BIOS.

    If you can do that, you will have a familiar Win 10 desktop and lots of utilities available and hopefully be able to access your internal disks.
      My Computers


  3. Posts : 40
    Windows 10
    Thread Starter
       #3

    Thank you for your advice.

    No, I do not have an ISO of my personal files. I tend to save a lot of material, so it would likely be out of my budget to buy a third party hard drive large enough to store them/back them up.

    As stated in the original post, I do already have some sort of USB emergency thing.
    I have listed what it says is on it.
    I don't know how to use it, or if it is useful to solve this problem.

    As stated in the original post, the F keys are not responsive, so I don't understand how I
    could follow your suggestion to get into the BIOS to change boot priority.

    I will, however, use the link you suggest and try to boot from the media you suggest, then post back.

    Update: Page does NOT give the size of Does it HAVE to be on a USB? It won't fit on a 16 GB empty USB, the largest I have!

    The page says...."Extract ISO to Fat32 Formatted USB Stick"

    What is Fat32, and and how would I format a USB to it?

    Evidently I'm going to need SUPER detailed baby-step instructions to use this thing.
    Last edited by bearcat22; 17 Oct 2019 at 09:41.
      My Computer


  4. Posts : 34,882
    Win 10 Pro (1903) (2nd PC is 21H2)
       #4

    Can I put this on a DVD?
    download manager) helps (it's good at resuming interrupted downloads).
    Then create a bootable disk from that (burn it to a DVD or see:
    It should fit on a 16 Gb USB easily- you can burn it to a 4.7Gb DVD...

    You can follow either Option 2 or 3 of the tutorial as I said.

    What is Fat32
    , - Google can help.. you don't really need to know..
      My Computers


  5. Posts : 40
    Windows 10
    Thread Starter
       #5

    never mind
      My Computer


  6. Posts : 34,882
    Win 10 Pro (1903) (2nd PC is 21H2)
       #6

    Then create a bootable disk from that (burn it to a DVD or see:
    Create Bootable USB Flash Drive to Install Windows 10


    ^^^^^^^^^^^^^^^^^^^^^^^ TUTORIAL ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^


    It was in my post.....


      My Computers


  7. Posts : 12,414
    Win10 Version 21H2 Pro and Home, Win11 Pro
       #7

    I tend to save a lot of material, so it would likely be out of my budget to buy a third party hard drive large enough to store them/back them up.
    There's good buys on the 'net for 500GB External USB drives for less than $75USD or even less, pocketable/portable. Larger sizes also cheaper than earlier. It seems that as larger drives are introduced the smaller capacity ones get a bit cheaper.

    FAT32. NTFS, exFAT and other terms refer to the formatting of a drive. The USB Thumb drives up to 64GB come from the factory as FAT32 [haven't checked 128GB and larger yet], can be used with different Operating Systems, NTFS not so much. A downside to FAT32 is the Windows limit of 32GB partitioning and formatting and FAT32 has a file size limit of 4GB, this is where NTFS and exFAT are better for storing large files of more than 4GB such as movies.
      My Computers


  8. Posts : 34,882
    Win 10 Pro (1903) (2nd PC is 21H2)
       #8

    Easiest for you is to burn it to a DVD.

    I suggest you ask a friend who is more familiar with this sort of thing to give you a hand. It's a lot to take on first time.
    I then tried to put it on a USB, using copy-and-paste, and it won't fit.
    I really don't know any of this stuff, need SUPER detailed directions.
    What makes logical sense to me is that any type of download, from anywhere, would FIRST ask,
    where do you want to store this? Why not download it directly to a USB?
    The tutorial IS the 'super detailed' instructions.

    A bootable USB drive is NOT a disk with a copy of the iso on it. That's just a data disk. IT WILL NOT BOOT your computer.
    To create a bootable flash drive you follow the instructions in the tutorial.
      My Computers


  9. Posts : 3,957
    Windows 7 HP 64 - Windows 10 Pro - Lubuntu
       #9

    The Kyhi’s Rescue Disk is only 1.3G so it will fit on a 2G USB flash disk.
    - Insert the USB flash disk on a USB port.
    - Open explorer, right click on the USB flash disk and choose Format - Fat32 - proceed.
    - On win 7 you will need to install 7Zip (free) to extract all files and folders from the iso file to the USB flash disk.
    - Extract all files and folders from Kyhi’s Rescue Disk iso to the Fat32 USB flash disk.
    - Boot from the USB flash disk and you will have a excellent tool to mange your Win 10
      My Computers


  10. Posts : 40
    Windows 10
    Thread Starter
       #10

    dalchina said:
    Easiest for you is to burn it to a DVD.

    I suggest you ask a friend who is more familiar with this sort of thing to give you a hand. It's a lot to take on first time.


    The tutorial IS the 'super detailed' instructions.

    A bootable USB drive is NOT a disk with a copy of the iso on it. That's just a data disk. IT WILL NOT BOOT your computer.
    To create a bootable flash drive you follow the instructions in the tutorial.
    Thank you so much for your patience.
    I am old, age 57, mentally ill, live alone, and my disabilty means I have no "friends" or money to hire help.
    I get anxious and confused easily.
    This is NOT blame or complaint but you did NOT say, "Here is the tutorial" when you offered the link.
    Yes, the link says it is a tutorial, but I am VERY literal, VERY easily confused.

    I created a DVD, and it will NOT boot the computer.
    I am now going to attempt to use the tutorial and instead make a USB boot drive.

    - - - Updated - - -

    Megahertz said:
    The Kyhi’s Rescue Disk is only 1.3G so it will fit on a 2G USB flash disk.
    - Insert the USB flash disk on a USB port.
    - Open explorer, right click on the USB flash disk and choose Format - Fat32 - proceed.
    - On win 7 you will need to install 7Zip (free) to extract all files and folders from the iso file to the USB flash disk.
    - Extract all files and folders from Kyhi’s Rescue Disk iso to the Fat32 USB flash disk.
    - Boot from the USB flash disk and you will have a excellent tool to mange your Win 10
    Thank you so much. I have only been using Windows 10 for about 3 months.
    I'm getting confused.
    You tell me to format the USB, but another person in this thread is saying the USB drive is Already factory formatted.
    I guess I did not realize that the file had to be first "unzipped" and only THEN burned to a DVD, or saved to a USB.
    So many confusing things taken for granted by most people, but unfamilar to me.

    - - - Updated - - -

    Thank your patience.

    I am so sorry, but I am still confused.

    i am forced to use my old windows 7 computer to download the thing you want me to put on a USB.
    The computer I need to fix uses Windows 10.

    You say only "Option 2 or Option 3"

    It is not clear to me what will work. I have NO EXPERINCE TO go on, only logic
    Logic says, maybe if I am downloading to a Win 7 machine I have to select the win7 download. Or, maybe if the USB will be used to repair a win 10 computer, I will need to download the Win 10 option.

    I am not trying to make this difficult, honestly, but NOTHING CAN BE ASSUMED.
    Every single tiny detail, every step and word has to be used.

    *****

    I would LOVE to have a "Dream Team" collaborating to help me with this, but honestly,
    it would be less confusing if you all talked privately, agreed what will work, then only ONE person talks to me.

    - - - Updated - - -

    dalchina said:
    Easiest for you is to burn it to a DVD.

    I suggest you ask a friend who is more familiar with this sort of thing to give you a hand. It's a lot to take on first time.


    The tutorial IS the 'super detailed' instructions.

    A bootable USB drive is NOT a disk with a copy of the iso on it. That's just a data disk. IT WILL NOT BOOT your computer.
    To create a bootable flash drive you follow the instructions in the tutorial.
    Those are REALLY long and complex steps.
    What I need to know first is, will this allow me to beboot my computer WITHOUT deleting any personal files?
      My Computer


 

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