Computer is frozen, won't accept input from keyboard or mouse

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  1. Posts : 920
    Windows 10 Pro
       #81

    I hate to butt into this thread, but I have been following it with some interest.
    I have several things wrong with me including scarring of the brain impacting my memory, I have also developed paranoid schizophrenia (possibly related to brain injury, who knows) so I understand where the OP is coming from, but honestly he/she really needs to snap out of it.
    The system was bought from Amazon on July 3rd 2019 which means it is still under warranty (at the very least the 1 year manufacturers), the OP needs to look up customer rights and warranty obligations (I'm from the UK so USA is probably different).
    If the OP is not confident in his/her abilities to even follow the excellent advice given here then the best thing to do is return the faulty product for a refund or repair/ replacement under warranty.
    I'm pretty sure that in America it is illegal for manufacturers to put warranty void stickers on products to prevent customers opening them, maybe a USA forum member could confirm that. So the fact the machine (a desktop I believe, which by their nature are meant to be upgradable by consumers) has been opened should not impact the warranty status.
    Regardless, the machine is still under warranty and the OP should chase that up instead of performing tasks he/she is uncomfortable with.
    I also have an issue with the number of steps he/ she is being asked to perform by Amazon/ the manufacturer....these are things THEY should do under warranty if they want to...not things they should be getting the customer to do.
      My Computer


  2. Posts : 39,955
    windows 10 professional version 1607 build 14393.969 64 bit
       #82

    Memtest86+ version 5.01 takes 1 - 2 hours / GB RAM.
    One module can be tested at a time.
    Alternatively you can test both RAM modules simultaneously.
    A substantial part of the testing can be performed overnight.


    This is the testing that we use in Ten Forums for DDR3 RAM:
    Run memtest86+ version 5.01 for at least 8 passes.
    Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.

    a) Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool

    The testing is done not by time but by passes.
    The more passes the better the testing conditions.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 16 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.

    b) When Memtest86+ version 5.01 has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.

    https://answers.microsoft.com/en-us/...f-ecc7b7ff6461

    MemTest86+ - Test RAM
      My Computer


  3. Posts : 40
    Windows 10
    Thread Starter
       #83

    - - - Updated - - -

    zbook said:
    Memtest86+ version 5.01 takes 1 - 2 hours / GB RAM.
    One module can be tested at a time.
    Alternatively you can test both RAM modules simultaneously.
    A substantial part of the testing can be performed overnight.


    This is the testing that we use in Ten Forums for DDR3 RAM:
    Run memtest86+ version 5.01 for at least 8 passes.
    Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.

    a) Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool

    The testing is done not by time but by passes.
    The more passes the better the testing conditions.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 16 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.

    b) When Memtest86+ version 5.01 has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.

    https://answers.microsoft.com/en-us/...f-ecc7b7ff6461

    MemTest86+ - Test RAM

    As frequently stated here, there is only ONE stick of RAM in this win10 computer.

    When I was on the SevenForum, tying to fix my Win7 old computer which had constant BSOD, I was advised to run MemTest86, and it took FOUR DAYS to complete 8 passes. FACT.

    As already stated here, even if I now put the MemTest86 disk into the non-booting Win10 computer, it isn't possible to get to the desktop in order to see the results of that test.
    Memtest86 insanely HIDES the results instead of putting up a window of results. You have to dig into some kind of "event viewer". I cannot use Event Viewer if it won't boot.
      My Computer


  4. Posts : 39,955
    windows 10 professional version 1607 build 14393.969 64 bit
       #84

    An alternative software for testing RAM is Memtest86.

    Work with the motherboard manufacturer so that you can perform tests.
    If the tests fail then submit the test results to Amazon.
      My Computer


  5. Posts : 40
    Windows 10
    Thread Starter
       #85

    zbook said:
    An alternative software for testing RAM is Memtest86.

    Work with the motherboard manufacturer so that you can perform tests.
    If the tests fail then submit the test results to Amazon.

    Sorry, but you continue to speak as if I already know things that I do not know.
    "Work with the motherboard manufacturer" is insanely vague.

    HOW?

    I can't run DXdiag, and as repeatedly stated here, I'm not about to yank physical componets out,
    so HOW would I even know who the mother board manufacturer IS?????????????????????

    - - - Updated - - -

    Pejole2165 said:
    I hate to butt into this thread, but I have been following it with some interest.
    I have several things wrong with me including scarring of the brain impacting my memory, I have also developed paranoid schizophrenia (possibly related to brain injury, who knows) so I understand where the OP is coming from, but honestly he/she really needs to snap out of it.
    The system was bought from Amazon on July 3rd 2019 which means it is still under warranty (at the very least the 1 year manufacturers), the OP needs to look up customer rights and warranty obligations (I'm from the UK so USA is probably different).
    If the OP is not confident in his/her abilities to even follow the excellent advice given here then the best thing to do is return the faulty product for a refund or repair/ replacement under warranty.
    I'm pretty sure that in America it is illegal for manufacturers to put warranty void stickers on products to prevent customers opening them, maybe a USA forum member could confirm that. So the fact the machine (a desktop I believe, which by their nature are meant to be upgradable by consumers) has been opened should not impact the warranty status.
    Regardless, the machine is still under warranty and the OP should chase that up instead of performing tasks he/she is uncomfortable with.
    I also have an issue with the number of steps he/ she is being asked to perform by Amazon/ the manufacturer....these are things THEY should do under warranty if they want to...not things they should be getting the customer to do.
    Your comments are not helpful, and are insulting. Go **** off.
      My Computer


  6. Posts : 39,955
    windows 10 professional version 1607 build 14393.969 64 bit
       #86

    Somehow you will need to work with either the motherboard manufacturer and / or Amazon.

    If you are unable to then find a friend, neighbor, relative, or local computer store to help.
      My Computer


  7. Posts : 10,523
    Windows 10 Workstation x64
       #87

    bearcat22 said:
    Your comments are not helpful, and are insulting. Go **** off.

    And on that note, goodbye!!!
      My Computers


  8. Posts : 920
    Windows 10 Pro
       #88

    I would like to apologise if my post was in some way insulting, I merely wanted to point out that if you are uncomfortable following/ or unable to follow the advice given here then you would be better off chasing up the warranty since that would be your next best step.
    I fail to see how this was unhelpful or insulting but if you took it as such, it was not my intention.
      My Computer


 

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