Computer is frozen, won't accept input from keyboard or mouse

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  1. Posts : 34,922
    Win 10 Pro (1903) (2nd PC is 21H2)
       #61

    Hi, I don't have time to review the whole thread, I'm afraid: I saw a video showing you try it on your Win 7 PC (not the defective one) and that failed. I saw a video of you trying it in the defective PC but you only read out the F9 option and didn't use it.

    I may well have missed you trying it on your defective PC and pressing F9.

    I think therefore we have to assume you are unable to successfully boot from a live disk.

    That leaves the questions:
    a. Do you need to rescue data from the disks in your defective PC?

    b. How are you progressing with the BIOS beep codes?
      My Computers


  2. Posts : 40
    Windows 10
    Thread Starter
       #62

    Dalchina, you have said I should send the beep video to the manufacturer.

    Since it came with no documents, paper or otherwise, I have no warranty terms to look at.

    If I show them I opened the case, taht miight easily void the warranty.

    - - - Updated - - -

    dalchina said:
    Hi, I don't have time to review the whole thread, I'm afraid: I saw a video showing you try it on your Win 7 PC (not the defective one) and that failed. I saw a video of you trying it in the defective PC but you only read out the F9 option and didn't use it.

    I may well have missed you trying it on your defective PC and pressing F9.

    I think therefore we have to assume you are unable to successfully boot from a live disk.

    That leaves the questions:
    a. Do you need to rescue data from the disks in your defective PC?

    b. How are you progressing with the BIOS beep codes?
    Thank you for your valuable time.
    I apologize for being stupid, sincerely.
    I do know this is time consuming, and I am not surprised if you are losing patience.

    I will once again make a Youtube video of me testing the Boot Disk, both in the Win7, then in Win10.

    Here, again, is a screen shot of what the DVD contains:

    Computer is frozen, won't accept input from keyboard or mouse-once-again-screen-shot-boot-dvd-contents.png


    The Beep Code is stuck where this thread shows: I posted my video of me testing the beep codes, as directed.
    I don't see any further steps being given.
      My Computer


  3. Posts : 34,922
    Win 10 Pro (1903) (2nd PC is 21H2)
       #63

    Beeps: zbook was dealing with that and posted a link with troubleshooting steps and pointed to the possibility of it being related to your RAM (parity error). I don't want to get involved with that as it's best dealt with by one member. Basically, you'd have to (as you state you can't take the PC anywhere) open the case and sort it out by swapping parts.

    i have pointed to the warranty but it seems you don't find yourself in a position to make use of it.

    So, it seems you have three choices in dealing with the problem:
    a. do nothing
    b. open the case and risk voiding the warranty - possibly needing substitute parts to try swapping them.
    c. find a way to use the warranty.

    In any event it would be wise to confirm these are indeed BIOS boot codes, so

    - if your PC boots from a live disk it will be possible to run meaningful tests.

    What sort is your BIOS - who produces it? (Usually it's in the title of the BIOS display).
      My Computers


  4. Posts : 40
    Windows 10
    Thread Starter
       #64

    zbook said:
    The beeps were different so the two beep POST problem related to RAM was ruled out.

    In post #2 dalchina provided links to create tools for troubleshooting.

    If you need a working computer to make these tools consider the nearest public library.

    These tools require a bootable device.

    An additional tool could be another operating system such as Ubuntu / Linux.

    If there is failure to boot a USB or DVD then a HD enclosure with an adapter may be able to be used to backup files from the SSD.

    Consider removing the CMOS battery overnight and reevaluate after replacing it in the AM.

    I'll watch this thread at times so that you have one person helping per your earlier post.
    zbook, are you aware that I am unfamiliar with almost everything you mention?
      My Computer


  5. Posts : 34,922
    Win 10 Pro (1903) (2nd PC is 21H2)
       #65

    That leaves the questions:
    a. Do you need to rescue data from the disks in your defective PC?
    - how important is that data to you? (any you don't already have backed up).
      My Computers


  6. Posts : 40
    Windows 10
    Thread Starter
       #66

    dalchina said:
    Beeps: zbook was dealing with that and posted a link with troubleshooting steps and pointed to the possibility of it being related to your RAM (parity error). I don't want to get involved with that as it's best dealt with by one member. Basically, you'd have to (as you state you can't take the PC anywhere) open the case and sort it out by swapping parts.

    i have pointed to the warranty but it seems you don't find yourself in a position to make use of it.

    So, it seems you have three choices in dealing with the problem:
    a. do nothing
    b. open the case and risk voiding the warranty - possibly needing substitute parts to try swapping them.
    c. find a way to use the warranty.

    In any event it would be wise to confirm these are indeed BIOS boot codes, so

    - if your PC boots from a live disk it will be possible to run meaningful tests.

    What sort is your BIOS - who produces it? (Usually it's in the title of the BIOS display).

    2. As you can see, I did swap the RAM around during the BEEP tests.

    3. As stated, the machine did not come with a paper copy of a warranty, at least I don't think so.
    I will have to really di and search to find the three sheets of paper it did come with.

    This is the page I purchased it from, stating it has 24/7 tech support (which is a lie)
    and stating it has a 2 year warranty.

    https://www.amazon.com/gp/product/B0...?ie=UTF8&psc=1

    Amazon refuses to give me a refund.
    Amazon tells me to contact the manufacturer, even though they are aware
    I have already done so. Below, you can see that the manufacturer has stopped
    communicating with me, and ends by saying "go contact Amazon".

    4. I will attempt to find something on the Win10 computer that names the brand of BIOS
    and make a different post about that.

    https://www.youtube.com/watch?v=25-wigYbz7Y&feature=youtu.be

    %%%%%%%%%%%%%%%
    Shinobee USA <amazon-us@shinobee.de>
    To:
    Annon Anon

    Oct 17 at 6:43 AM

    Please contact amazon.com for the return, as they are responsible for any returns/refunds.


    Am 17.10.2019 um 15:39 schrieb Annon Anon:
    First, what are the Brand and model numbers of BOTH the SDD and the HDD drives installed in this
    machine?

    Second, what is the Shinobee model number for this computer?

    Third, if I follow the links and use the advice in your last message, is this going to erase my personal files?

    Fourth, which drive has the Windows 10 operating system installed?

    Fifth, can the Operating system be placed on both drives at the same time without causing a problem?

    Sixth, this has a two year warranty. It is becoming evident it was made of inferior parts or not assembeled correctly.
    How do I obtain a refund or replacement?



    On Wednesday, October 16, 2019, 11:09:32 PM PDT, Shinobee USA <amazon-us@shinobee.de> wrote:


    Dear Customer,


    We are sorry to hear that the purchased item causes trouble.


    It seems that there has been an issue with a Windows update.


    Might it be possible to reinstall Windows completely?

    You can download the image from this site.

    "https://www.microsoft.com/en- us/software-download/windows10 ISO"

    Here is a tutorial which will guide you through the steps.


    How To Create Windows 10 Installation Disk Or Bootable USB


    To boot from DVD/USB you need to press F9 immediately after turning on the device. Than you can choose USB or DVD. Than the Installation starts.

    Remove all current partitions and create a new NTFS partition.


    You would not need to reinsert the activation key, as the system will activate itself when connected to the internet.



    Feel free to contact us for any further requests.

    Regards

    Shinobee Customer Service

    Am 17.10.2019 um 02:25 schrieb Annon Anon:
    This computer is only three months old, and it is already frequently crashing.
    It is becoming clear that the computer was built incorrectly.

    1. Hard reboot, showed only blue MS logo, stuck there. All keys unresponsive.
    2. Hard reboot. Blue Logo with "Preparing Automatic Repair". Stuck there doing nothing, all keys and mouse unresponsive.
    3. Hard reboot. Stuck on just blue logo again.
    4. Hard reboot. Again same results as number 2 above.
    5. Workmen in the apartment proceed to idiotically trip the circuit breaker three times in a row. They couldn't speak English, so hard to get them to understand to use another outlet instead.
    6. Hard reboot, same results as number 1 again.
    7. Hard boot, same as number 2 again.
    8 Disconnected DSL cable, removed commercial DVD from drive, hard reboot, back to number 1 again.

    This is the second or third time I have gotten stuck on "preparing automatic repair".
    Searching a solution, it says "just hard boot three times in a row" but that isn't working this time, as you can see from the list above
    Cannot fix, because it will not respond to the mouse or keyboard!
    Over four hundred dollars, and it is ALREADY BROKEN?


    On Wednesday, October 9, 2019, 07:02:52 AM PDT, Catherine Moles <amazon-us@shinobee.de> wrote:


    Dear Customer,
    we are sorry for the delay, but some colleagues are sick.

    maybe the 500GB harddrive is only "offline". You can go to the volume management and do a rightclick on the 500GB harddrive. You can see it in the picture here:
    https://www.windowscentral.com/sites...?itok=JEn2VVne

    Turning off the lights on the fans is not possible. There is no switch or something. Maybe you can cut the small wires on each of the 4 corners on the fan, but it's not sure that this would'nt damage the hole fan.

    Best Regards,

    shinobee Customer Service

    Am 07.10.2019 um 21:49 schrieb Annon Anon:
    Does the HDD in this computer come already partitioned and formatted?
    If not, why not?
    If not, how can I fix this?

    See attached screen shots.

    On Friday, October 4, 2019, 04:59:11 AM PDT, Shinobee USA <help@hmcw.de> wrote:


    Dear Customer,

    thank you for contacting us. We are sorry the item is causing trouble.

    Please tell us your Amazon order number and the 6 digit shipping number from the backside of
    the computer.

    Could you perfom a memory check with the following tool?

    "http://memtest.org/download/4.20/memtest86+-4.20.usb.installer.zip"

    You need to extract the downloaded file and install it on a thumbdrive.
    Then boot from the thumbdrive by pressing one of the following keys F2,F8,F9,F10,F11,F12, DEL, Entf or
    Escape (different on any computer) and the analysis will start immediately.

    Once if finds errors you can cancel and send us a picture otherwise proceed with the error scan.

    Please also try to check the harddrive with
    "http://www.hdtune.com/files/hdtunepro_560_trial.exe"
    Please do not use the "Quickscan" use the "Normal Scan"
    This tool can be tested for 2 weeks for free.

    If errors are shown you can cancel as well otherwise complete the scan.

    After finishing the scan send us a screenshot/photo of "Error Scan" and "health"

    Best Regards,

    shinobee Customer Service


    Am 04.10.2019 um 12:34 schrieb Shinobee:



    -------- Weitergeleitete Nachricht --------
    Betreff: Re: Tech support nonexistent?
    Datum: Fri, 4 Oct 2019 10:33:23 +0000 (UTC)
    Von: Annon Anon <windowsliveevan@yahoo.com>
    An: Shinobee <info@shinobee.de>


    I believe this is the order number on Amazon: 114-8361654-3255400



    On Friday, October 4, 2019, 01:37:55 AM PDT, Shinobee <info@shinobee.de> wrote: Dear Customer,

    thank you for contacting us.

    We are sorry the item is causing trouble.

    Our tech support is free maybe you contacted the wrong address?

    Please tell us your Amazon order number.



    Best Regards,
    Shinobee Customer Service - Markus Hammer

    Am 03.10.19 um 22:12 schrieb Annon Anon:


    Shinobee SSD Ultra 8-Core Gaming PC/Multimedia Desktop Computer - FX 8300 8 x 4.20 GHz - AMD Radeon RX 460 2GB DDR5 Graphics - 8GB DDR3-240GB SSD - 500GB HDD - Win10 Pro - CD/DVD±RW - WiFi #6006




    I purchased this computer from Amazon July 3 2019. The page claimed it comes with free tech support, but so far my request for help and information have been ignored.




    I need to know at what temperatures this hardware can safely operate. Only a few months old, and it already has frozen up several times and had to be hard booted multiple times to escape a frozen Win10 spinning dotted wheel. It also isn't clear how to turn off the fan lights. Has this been recalled for defects? I've been told that you used a power supply that is completely below that required to run the other hardware. I also have not received the money promised for posting a review of this product on Amazon. Please explain in detail. Thank you. Evan McAnney


    %%%%%%%%%%%%%%%%%%%%%%%

    - - - Updated - - -

    dalchina said:
    - how important is that data to you? (any you don't already have backed up).
    1. Without being able to look at it, I can't say what is even ON it,, much less how important.

    2. Latest YouTube: YouTube
      My Computer


  7. Posts : 34,922
    Win 10 Pro (1903) (2nd PC is 21H2)
       #67

    Hi, for whatever reason, I've not seen you try the boot disk on your defective PC before. I saw you try that on your other one (the prompts on the screen were different). Perhaps I missed a video link earlier- if so, apologies.

    Here's what I suggest:

    1. (This is just for clarity) You only need to press the F9 key once, not repeatedly, and when the line of text appears at the bottom of the screen mentioning F9.

    2. You're doing the right things to get to the point when the pc should boot from the DVD.

    3. The key point about the timer- and now I've seen the video I can see what you're talking about- is this:

    I think the idea is that if you press ESC the PC will revert to trying to boot normally. You don't want to do that, so let the timer expire.

    4. At that point you should hear noises from the DVD drive.

    Now your PC has to read a lot of stuff from the drive before it can do anything else- imagine it had to read the whole of Windows and some utilitiesetc.

    So WAIT perhaps 2-3 minutes. The screen may even go black during this period.

    If your disk is bootable - then you should see a Windows 10 desktop with shortcuts and a Start Menu.

    I didn't notice any beep codes- am I correct? - oh, there were two after you let it supposedly boot to the DVD on the second attempt...

    You have BIOSTAR BIOS and the two beeps as zbook said indicate a parity circuit failure.
    Otherwise, this may mean
    Vendors now use the two-short code to mean "catastrophic RAM failure". The board recognises that some RAM is indeed in the slots, but some extreme failure is preventing the BIOS from accessing the RAM. The memory cannot be initialised, cannot be accessed, cannot be checked. Usually this means the memory is toast.
    Have you made any changes to the RAM since you bought this PC? I'm guessing not..
    Some suggest simply reseating (partly removing and reinserting) the RAM module(s) may help. Otherwise, could be a hardware failure, and if so, trying to use a boot disk will not succeed.
      My Computers


  8. Posts : 40
    Windows 10
    Thread Starter
       #68

    dalchina said:
    Hi, for whatever reason, I've not seen you try the boot disk on your defective PC before. I saw you try that on your other one (the prompts on the screen were different). Perhaps I missed a video link earlier- if so, apologies.

    Here's what I suggest:

    1. (This is just for clarity) You only need to press the F9 key once, not repeatedly, and when the line of text appears at the bottom of the screen mentioning F9.

    2. You're doing the right things to get to the point when the pc should boot from the DVD.

    3. The key point about the timer- and now I've seen the video I can see what you're talking about- is this:

    I think the idea is that if you press ESC the PC will revert to trying to boot normally. You don't want to do that, so let the timer expire.

    4. At that point you should hear noises from the DVD drive.

    Now your PC has to read a lot of stuff from the drive before it can do anything else- imagine it had to read the whole of Windows and some utilitiesetc.

    So WAIT perhaps 2-3 minutes. The screen may even go black during this period.

    If your disk is bootable - then you should see a Windows 10 desktop with shortcuts and a Start Menu.

    I didn't notice any beep codes- am I correct? - oh, there were two after you let it supposedly boot to the DVD on the second attempt...

    You have BIOSTAR BIOS and the two beeps as zbook said indicate a parity circuit failure.
    Otherwise, this may mean


    Have you made any changes to the RAM since you bought this PC? I'm guessing not..
    Some suggest simply reseating (partly removing and reinserting) the RAM module(s) may help. Otherwise, could be a hardware failure, and if so, trying to use a boot disk will not succeed.
    Thank you so much for your patience and generosity.
    Thank you, these instructions are very clear and understandable, especially about the timer.
    It is especially helpful that you tell me to wait a long time, it may appear not to be doing anything.
    Thank you.

    I deleted some old YouTube stuff.......I'm trying to persuade my cousin to watch some Win7 tutorials, and honestly
    if she saw my troubles, she would conclude my suggestions are bad.

    I am going to make another Boot video for YouTube, and post after I post this.
    There are two RAM slots. I'm going to switch back, put the RAM into the slot it was in when it was brand new.

    As for the RAM: I removed the one stick in the Win10 machine, thinking I would physically carry it to a retail store, MicroCenter and just say "sell me one of these". However, it had specs written right on it, so I just noted those, and put the RAM back in.

    I guess once I get this running again I will have to invest in some kind of backup option.
    If I get it running again......

    - - - Updated - - -

    https://youtu.be/zASUzKR88HU
      My Computer


  9. Posts : 40
    Windows 10
    Thread Starter
       #69

    Ok, no response to the latest YouTube vid?

    What's up here?
      My Computer


  10. Posts : 34,922
    Win 10 Pro (1903) (2nd PC is 21H2)
       #70

    Video unavailable
    This video is private.
      My Computers


 

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