Computer is frozen, won't accept input from keyboard or mouse

Page 6 of 9 FirstFirst ... 45678 ... LastLast

  1. Posts : 34,962
    Win 10 Pro (1903) (2nd PC is 21H2)
       #51

    Burn the DVD again:

    Insert a blank DVD or if your old one is R/W you can use that.
    Close the drive door.
    Rt click the iso file for Kyhi's boot disk
    Click Burn
      My Computers


  2. Posts : 40
    Windows 10
    Thread Starter
       #52

    Post number 41

    Please for the love of god would you finally ANSWER:

    Leave box checked, or UNchecked????????????????????????????????

    YouTube
    Last edited by bearcat22; 20 Oct 2019 at 20:14.
      My Computer


  3. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #53

    bearcat22 said:
    No, I don't consider it safe to mess with hardware when the power is turned on.
    I'm not even happy about the fact that the power supply could still kill me even when unplugged.

    See if you can perform these steps:

    1) Turn off the power using the computer power button
    2) Remove the power cord from the computer and/or the electric outlet
    3) Hold down the computer power button for 30 seconds to discharge the capacitors
    4) Remove all RAM modules so that all DIMM are empty
    5) Reconnect the power cord to the computer and electric outlet
    6) Power on the computer to listen to the beep code without RAM
    7) Compare the beep code to the beeps heard in your video
    8) Report into the thread whether they are the same or different.
    9) Repeat the power on/off with the computer power button as many times as necessary to compare the beep codes
    10) If they are different then disconnect the power cord, hold down the power button for 30 seconds, and insert the RAM modules into their respective DIMM
    11) If they are the same then test one RAM module at a time in each DIMM by repeating the above steps:
    power off > disconnect power cord > hold down power button for 30 seconds > modify the position of the RAM module into another DIMM > reconnect power cord > power on the computer to compare the beep code
      My Computer


  4. Posts : 40
    Windows 10
    Thread Starter
       #54

    zbook said:
    See if you can perform these steps:

    1) Turn off the power using the computer power button
    2) Remove the power cord from the computer and/or the electric outlet
    3) Hold down the computer power button for 30 seconds to discharge the capacitors
    4) Remove all RAM modules so that all DIMM are empty
    5) Reconnect the power cord to the computer and electric outlet
    6) Power on the computer to listen to the beep code without RAM
    7) Compare the beep code to the beeps heard in your video
    8) Report into the thread whether they are the same or different.
    9) Repeat the power on/off with the computer power button as many times as necessary to compare the beep codes
    10) If they are different then disconnect the power cord, hold down the power button for 30 seconds, and insert the RAM modules into their respective DIMM
    11) If they are the same then test one RAM module at a time in each DIMM by repeating the above steps:
    power off > disconnect power cord > hold down power button for 30 seconds > modify the position of the RAM module into another DIMM > reconnect power cord > power on the computer to compare the beep code
    YouTube

    YouTube
      My Computer


  5. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #55

    Please make the video available without permissions.
    It can be deleted immediately after it is viewed.
    Please make sure that dalchina has free viewing capability too.
      My Computer


  6. Posts : 34,962
    Win 10 Pro (1903) (2nd PC is 21H2)
       #56

    Post number 41
    Why do you want to download a Win 10 installation medium?

    The media creation tool for Win 10 installation media allows you to create something which can be used to
    - clean install Win 10 (= only the default apps that come with Windows, you lose any existing programs, user accounts, personal data on C: )
    or
    - perform certain basic repairs on Win 10
    - access Advanced Startup options (command prompt, system restore...)

    Using the media creation tool you can
    - download an iso
    - burn a Win 10 installation DVD
    - create a bootable flash drive

    What are you planning?

    Tutorials on the media creation tool: (available from the tutorial section here)
    Download Windows 10 ISO File
    Create Bootable USB Flash Drive to Install Windows 10

    At present we are trying to address your two apparent problems
    - getting access to your existing data so you can back it up
    - your BIOS beeps indicating a hardware problem

    At present it's probably best to follow zbook on the latter, as until that's solved you may have problems trying to recover data using that PC.

    That said, you can always see what happens with your defective PC if you insert your DVD, power it up and press F9 when shown.
      My Computers


  7. Posts : 40
    Windows 10
    Thread Starter
       #57

    BEEP codes here:



    YouTube


    - - - Updated - - -

    zbook said:
    Please make the video available without permissions.
    It can be deleted immediately after it is viewed.
    Please make sure that dalchina has free viewing capability too.
    It ALWAYS WAS PUBLIC, as shown in this screen shot:

    Computer is frozen, won't accept input from keyboard or mouse-already-public.png

    - - - Updated - - -

    Dalchina, thank you so much.

    It is difficult to understand you. Remember: I can't hear your voice.
    I rely on words on a screen.

    Are you asking LITERALLY or RHETORICALLY in your last post?
    I have no way of knowing, I can't hear tone of voice on a screen.

    This may seem minor to you. I am very literal minded.
    A comma in the wrong place, a word left out, and my brain freezes up.

    Computers are your specialty. Words are mine.
    I'm not a writer, but I have an above-average vocabulary, and much
    better than average composition skills. However, that creates a problem: I can only process flawless grammar.
    Sort of "garbage in, garbage out".
      My Computer


  8. Posts : 39,970
    windows 10 professional version 1607 build 14393.969 64 bit
       #58

    The beeps were different so the two beep POST problem related to RAM was ruled out.

    In post #2 dalchina provided links to create tools for troubleshooting.

    If you need a working computer to make these tools consider the nearest public library.

    These tools require a bootable device.

    An additional tool could be another operating system such as Ubuntu / Linux.

    If there is failure to boot a USB or DVD then a HD enclosure with an adapter may be able to be used to backup files from the SSD.

    Consider removing the CMOS battery overnight and reevaluate after replacing it in the AM.

    I'll watch this thread at times so that you have one person helping per your earlier post.
    Last edited by zbook; 21 Oct 2019 at 09:03.
      My Computer


  9. Posts : 34,962
    Win 10 Pro (1903) (2nd PC is 21H2)
       #59

    Hi, have you yet tried putting your Kyhi boot DVD into your DVD tray in the defective computer, booting that up and pressing F9 as per your video earlier? (Hint- I would expect a clear yes or no).

    I.e. see if it will boot from the DVD..

    What happens when you do that?

    If it does boot then you can view the disks in your PC, and rescue data and more...

    Please take my questions in post 56 as literally stated.
      My Computers


  10. Posts : 40
    Windows 10
    Thread Starter
       #60

    dalchina said:
    Hi, have you yet tried putting your Kyhi boot DVD into your DVD tray in the defective computer, booting that up and pressing F9 as per your video earlier? (Hint- I would expect a clear yes or no).

    I.e. see if it will boot from the DVD..

    What happens when you do that?

    If it does boot then you can view the disks in your PC, and rescue data and more...

    Please take my questions in post 56 as literally stated.


    1, "Hi, have you yet tried putting your Kyhi boot DVD into your DVD tray in the defective computer, booting that up and pressing F9 as per your video earlier?"

    I cannot give a clear "yes" or "no" to that question.
    My answer is, I THINK I already did that.
    I THINK I made the boot disk correctly, posted a shot of the DVD contents, it contains some extra things that don't match what you told me should be on it.
    I THINK I tested that boot disk, in many ways, and reported in detail here already, stating that it still
    goes to the locked up Blue Windows Logo screen.

    2. You had me put the Boot DVD into the Windows 7 machine, to see if it is "bootable".
    I showed you the results, but at this point I'm so confused I don't know what you said about those results.

    3. If what I showed you indicated it is NOT a valid boot disk, I am not seeing here anywhere
    the explanation of what I did wrong creating it. One of the major problems is you sometimes just ignore me.
    I asked, "Do I leave this box Checked, or UNcheck it?" and you never answered.
    Last edited by bearcat22; 22 Oct 2019 at 05:59.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 10:39.
Find Us




Windows 10 Forums