Computer is frozen, won't accept input from keyboard or mouse

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  1. Posts : 40
    Windows 10
    Thread Starter
       #21

    dalchina said:
    Hi, as the very first steps towards beginning to rescue data from your system are unfortunately failing or too difficult for you, I can really only suggest the best way forward is to find someone to help, or follow the instructions from the company- your PC is under warranty, but I guess that applies to the hardware, rather than software support.

    Repair investigations can become significantly more technical, so it is unlikely success will follow.
    Or, you could tell me whether to leave that box checked, or uncheck it.
      My Computer


  2. Posts : 34,884
    Win 10 Pro (1903) (2nd PC is 21H2)
       #22

    Dalchina, I previously followed your instructions to make a DVD boot disk.
    It did not work.
    I have just now looked at it's contents.
    There is a LOT there, all of it confusing, and for no good reason, a lot of it buried and hidden in sub folders.
    I did my very best to try to be sure to look at everything, but that is a very difficult task.
    At any rate, I did NOT see anything with ISO in the name.
    I tried booting with this disk again, and was able to get into BIOS and set priority to the CD/DVD drive.
    These sound hopeful, and it's great you could achieve that in the BIOS.

    When you try to boot the PC with the DVD in the drive, do you hear any noises from the DVD drive, or see a prompt on the screen?
      My Computers


  3. Posts : 40
    Windows 10
    Thread Starter
       #23

    I turn on the computer, press eject, put DVD into tray.
    The DVD whirs very loudly.
    Something makes a beep, sometimes followed later by more of the same beep.
    When the disc goes in, I don't know what to do next.
    A screen saying Biostar 6+ comes up and has has options across the bottom.
    I listed them previously in this thread, can't remember them all now.
    One is DEL to set up BIOS, and I do that, put CD/DVD drive on top of list.

    Reboot, and I don't know if I should leave it alone or use an F key of some kind.
    I've tried both.

    Something flashes for two seconds saying American .....and a lot of other text that goes too fast to read.

    Then a black screen with white letters, a huge amount of Gibberish.
    At the bottom of the screen is something I only roughly remember, not the exact words, something about
    "To boot ESC"

    and then a rapidly moving countdown timer

    yet it isn't clear if "to boot" you have to hit ESC BEFORE this reaches zero, or hit ESC AFTER it reaches zero.

    i've tried both. both lead to frozen blue logo.
      My Computer


  4. Posts : 34,884
    Win 10 Pro (1903) (2nd PC is 21H2)
       #24

    I turn on the computer, press eject, put DVD into tray.
    The DVD should be in the tray and the tray closed, then you power on the computer.

    Please try that and state exactly what you see.

    With one laptop I have to press f7 after powering up to see a boot menu and select the DVD drive.

    You could , of course, try the disk with your Win 7 PC to check it is indeed a bootable disk.
      My Computers


  5. Posts : 40
    Windows 10
    Thread Starter
       #25

    dalchina said:
    The DVD should be in the tray and the tray closed, then you power on the computer.

    Please try that and state exactly what you see.

    With one laptop I have to press f7 after powering up to see a boot menu and select the DVD drive.

    You could , of course, try the disk with your Win 7 PC to check it is indeed a bootable disk.
    Thank you. I have tried booting
    I've made a YouTube video that shows what I am doing.
    This is going to take a lot of work. I've never moved a video from phone to youtube before.
    As for checking the disk on the Windows 7 machine:
    1. I don't know how to do that;
    2. I am afraid of somehow damaging the Win7 OS with a Win10 disk.
      My Computer


  6. Posts : 34,884
    Win 10 Pro (1903) (2nd PC is 21H2)
       #26

    You would change the boot priority in your Win 7 Bios, then insert the DVD, then power down your PC, then power it up and see if it boots from the disk.

    Just like your problem machine.

    If you then have no bootable disk in the drive, your Win 7 PC would boot normally.
      My Computers


  7. Posts : 40
    Windows 10
    Thread Starter
       #27

    dalchina said:
    You would change the boot priority in your Win 7 Bios, then insert the DVD, then power down your PC, then power it up and see if it boots from the disk.

    Just like your problem machine.

    If you then have no bootable disk in the drive, your Win 7 PC would boot normally.
    Sorry. Your directions are clear, but my fear is too great to do that.
    I simply cannot do anything to endanger the one remaining machine.

    - - - Updated - - -

    Ok, no idea why my youtube video came out sideways, or how to fix that.

    a brand new loop type problem has developed, as you will see:

    YouTube

    - - - Updated - - -

    YouTube
      My Computer


  8. Posts : 34,884
    Win 10 Pro (1903) (2nd PC is 21H2)
       #28

    Hi, thanks, you mentioned F9 selects the boot device... that's what you need to hit.

    (Fortunately could turn my laptop 90 degrees )

    I'm hoping the beeps are not BIOS POST beeps..
      My Computers


  9. Posts : 40
    Windows 10
    Thread Starter
       #29

    dalchina said:
    Hi, thanks, you mentioned F9 selects the boot device... that's what you need to hit.

    (Fortunately could turn my laptop 90 degrees )

    I'm hoping the beeps are not BIOS POST beeps..
    Ok, sorry.....do I
    1. Hold down F9
    2. Tap F9 steadily
    3. Press it only once?

    Once F9 what happens then?
      My Computer


  10. Posts : 34,884
    Win 10 Pro (1903) (2nd PC is 21H2)
       #30

    I imagine the covers will fall off your PC, and a new one will emerge...

    Try once, and hopefully you will see a menu, where you can select your DVD with appropriate side dishes of course.
      My Computers


 

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