screen goes black for several moments ...

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  1. Posts : 160
    Win10 pro Winver 20H2 OS Build 19042.867
       #1

    screen goes black for several moments ...


    This is a really worrisome problem:

    Just upgraded from Win7 pro x64 to Win 10 Pro. At the same time I replaced the motherboard, ram, video card and added an SDD.

    I had this done by a computer shop that I trust. The tech spent some time replacing and troubleshooting drivers.
    I have had the computer back for about a week. Aside from the odd bit of fuss with legacy programs and me learning the ins and outs of Win 10, it has been pretty smooth.

    Yesterday, while browsing the 'net, my screen suddenly went black and the monitor turned off (or at least the power on button lost its light for a fraction of a second). The screen stayed black for several moments...less than 30 seconds maybe less than 10 seconds. And the ASUS logo displayed.

    Then the screen came back on...for a couple of moments and went black again. This repeated about three or four times.

    No more problems the rest of the day even with a round of Skyrim for several hours.

    Today I have been experiencing the same problems off and on with repetitions of as much as 8-10 times. Usually while browsing or checking email or...inconsequential stuff, really. This went on every so often most of the morning and then no problems again despite three hours of gaming until the early evening when the screen went black five times in a row over the space of about 1-2 minutes. No further problems so far.

    Throughout all this, when the monitor comes back on the desktop is just as it was--no loss of data.

    I could really use some help or advice with this I am very worried.

    i7-4770k, 16 GB ram, XFX Radeon RX580, 620watt PSU, Windows 10 version 1903, build 18362.418

    PS...have checked connections, everything seems tight.
    Last edited by DWFII; 14 Oct 2019 at 07:11.
      My Computer


  2. Posts : 27,213
    Windows 10 (Pro and Insider Pro)
       #2

    Check Reliability history (click Start and type reliability...). It will probably show graphic card errors...
    In that case reinstall drivers for graphic card, but I would first download chipset drivers from MB manufacturer (from Intel site would be fine too).

    But post the picture of reliability history first
      My Computers


  3. Posts : 160
    Win10 pro Winver 20H2 OS Build 19042.867
    Thread Starter
       #3

    screen goes black for several moments ...-reliability_screen.png

    Reliability history shows no graphic card errors. Regardless, I installed new drivers this afternoon. No problems...so far.
    .
      My Computer


  4. Posts : 13,959
    Windows 10 Pro X64 21H1 19043.1503
       #4

    Click on each of the red Xes, what do they show in the Reliability details?
      My Computers


  5. Posts : 160
    Win10 pro Winver 20H2 OS Build 19042.867
    Thread Starter
       #5

    Every single one of them read as in the pic above--"Windows was not properly shut down."

    But that's another issue and there's no apparent ill effect--none correlate time or date-wise to the black screens and I never instigated nor noticed a shut-down at the times specified in the red warnings.

    screen goes black for several moments ...-shrug2.gif
      My Computer


  6. Posts : 27,660
    Windows 10 Pro x64 Version 21H1
       #6

    Could you still post. Could be a symptom. Especially second line down, Window failures?

    Did shop do anything to prove / burn in Video card? Could be something as simple as faulty new card.
      My Computer


  7. Posts : 6
    Windows 10
       #7

    Check your cable connections. Make sure the monitor cable is securely inserted in to its port. Install the latest graphics driver from the manufacturers website, ie Nvidia's website.
      My Computer


  8. Posts : 27,213
    Windows 10 (Pro and Insider Pro)
       #8

    DWFII said:
    Every single one of them read as in the pic above--"Windows was not properly shut down."

    But that's another issue and there's no apparent ill effect--none correlate time or date-wise to the black screens and I never instigated nor noticed a shut-down at the times specified in the red warnings.

    screen goes black for several moments ...-shrug2.gif
    screen goes black for several moments ...-image.png

    I would like to see description of marked events. Application and Windows errors.

    Would be good to proceed with basic troubleshooting: sfc /scannow, checkdisk, etc. But first, if you could please check marked events
      My Computers


  9. Posts : 1,169
    win10 home
       #9

    It might help if you could expand the time scale and see if you can pinpoint the start of the the problem.Red flags subsequent to that are often misleading because they can be the result of the "Domino Effect"
    In addition,all "view tech details" must be read,the first two lines give important info.
      My Computer


  10. Posts : 720
    Win10 x64 Pro - 2 desktops, 2 laptops
       #10

    DWFII said:
    .
    ... And the ASUS logo displayed.
    That sort of implies there was a reboot ... which matches the "Windows was not properly shut down". But that doesn't seem to jive with your statement "when the monitor comes back on the desktop is just as it was--no loss of data". I wonder if you have two things going on here.
      My Computer


 

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