AlienWare laptop will only boot into safe mode

  1. JohnBurnside's Avatar
    Posts : 2
    Windows 10
       #1

    AlienWare laptop will only boot into safe mode


    Hey so basically I have an Alienware labtop and I was using it two days ago and I shut it down, if I remember correctly it updated, then it tried to reboot or something and an error popped up. Didn't think much about, the next day I turn it on the same error pops up and it boots into safe mode. I tried to continue to windows but then it showed the same error and booted back into safe mode. The error was Stop Code: critical process died. I tried watching some YouTube tutorials on it and nothing worked. Any help please?
      My Computer

  2. Steve C's Avatar
    Posts : 6,545
    Windows 10 Pro 64 bit
       #2

    Can you uninstall the most recent upgrade(s) from Safe Mode and see if that fixes the problem?
      My Computers

  3. JohnBurnside's Avatar
    Posts : 2
    Windows 10
    Thread Starter
       #3

    No I cannot, it tells me I have pending update actions, and it tells me to run startup repair. Startup repair doesn't work . I try system restore it won't let me do that either.
      My Computer

  4. FreeBooter's Avatar
    Posts : 4,055
    Windows 10 Pro 64-bit
       #4

    Please boot your computer with Windows Installation Media and from Windows Recovery Environment start the Command Prompt.

    Please execute below command and reboot your computer to see issue resolves.

    Code:
    mkdir C:\scratch
    
    DISM    /Image:C:\     /Cleanup-Image   /RevertPendingActions /ScratchDir:C:\Scratch

    Please replace all of the partition letter C: with Windows installed partition letter. When computer boots into Windows Recovery Environment (WinRE) environment the drive letter assign to Windows partition may not be C: drive letter because Windows 7, 8 , 8.1 and 10 creates a separate system partition when it's installed from scratch. The system partition contains boot files WinRE assigns the system partition the C: drive letter and the Windows installed partition will be assign any other drive letter usually D: drive letter is assign to Windows installed partition. The Bcdedit /enum | find "osdevice" command can be use to find out the drive letter of the Windows installed partition the output of the Bcdedit command is similar to this osdevice partition=D:. The drive letter after partition= is the drive letter of the Windows partition.

    Restart your computer to check if Windows boot normally if not uninstall last installed and pending Windows updates offline using Dism command.


    Please boot your computer with Windows Installation Media and from Windows Recovery Environment start the Command Prompt.

    Displays information about all packages that are installed by executing below command.


    Code:
    Dism /image:C:\  /Get-Packages
    Found all Windows updates which you can identify by there KB number and take note of the Package Identity entry update (Package) name you want to uninstall. Also take note of the installation date of the update you want to uninstall.

    For example execute following command to uninstall the KB4053577 update:

    Code:
    dism  /image:C:\   /Remove-Package  /PackageName:Package_for_KB4053577~31bf3856ad364e35~amd64~~10.0.1.0

    Please replace partition letter C: with Windows installed partition letter. When computer boots into Windows Recovery Environment (WinRE) environment the drive letter assign to Windows partition may not be C: drive letter because Windows 7, 8 , 8.1 and 10 creates a separate system partition when it's installed from scratch. The system partition contains boot files WinRE assigns the system partition the C: drive letter and the Windows installed partition will be assign any other drive letter usually D: drive letter is assign to Windows installed partition. The Bcdedit /enum | find "osdevice" command can be use to find out the drive letter of the Windows installed partition the output of the Bcdedit command is similar to this osdevice partition=D:. The drive letter after partition= is the drive letter of the Windows partition.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 15:22.
Find Us




Windows 10 Forums