Start Menu is not working

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  1.    10 Aug 2015 #11

    paulsalter said: View Post
    can you right click the start menu and select Command Prompt (Admin)

    if that works, from the box that comes up enter

    sfc /scannow

    it will take a while to run, but will make sure the system files are ok

    Hi Paul, I just did the sfc /scannow and received the following message: WINDOWS RESOURCE PROTECTION found corrupt files but was unable to fix some of them. Details are included in the CBS.log windir/logs/CBS/CBS.log for example C:/Windows/logs/CBS/CBS.log. Note that logging is currently not available in offline servicing scenarios.
      My ComputerSystem Spec

  2.    10 Aug 2015 #12

    ok, if you go back to the same admin prompt and now run this

    Dism /Online /Cleanup-Image /RestoreHealth

    more details of it here

    this is another one that will take a while, hopefully comes back and says it found errors and fixed them

    after that finishes, then try the
    sfc /scannow again

    this time it should work
      My ComputerSystem Spec

  3.    10 Aug 2015 #13

    Trying this now.
      My ComputerSystem Spec

  4.    10 Aug 2015 #14

    Good Luck :)

    when running the DISM, it might look like its hung at 20%, it hasn't, just takes a long time
      My ComputerSystem Spec

  5.    10 Aug 2015 #15

    Thanks Paul:) I'm getting this message after the DISM scan.

    Error: 0x800f081f
    The source files could not be found.
    Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see
    The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log
      My ComputerSystem Spec

  6.    10 Aug 2015 #16

    have a look at post #6 here, couple of extra steps

    if it still fails it might need the windows install files, but not sure how win 10 keeps these, if it does
      My ComputerSystem Spec

  7.    10 Aug 2015 #17

    paulsalter said: View Post
    have a look at post #6 here, couple of extra steps

    if it still fails it might need the windows install files, but not sure how win 10 keeps these, if it does

    Thanks Paul, I'm trying the restorehealth at the moment and then gonna try the SFC method again, if that won't work would you know if there is any possibility to perform a system backup (image) and then perform a full system restore of Windows 10 again and then open the files that I have on the computer in the image on the C:/ drive? I know I will lose my programs unfortunately which I have already installed such as anti-virus etc, but yeah it's better than having a start menu not working :)
      My ComputerSystem Spec

  8.    10 Aug 2015 #18

    From the restorehealth method I just got this error:

    Error: 87
    The restorehealth' option is not recognized in this context.
    For more information, refer to the help.
      My ComputerSystem Spec

  9. Posts : 6
    Windows 10 Build 10240
       10 Aug 2015 #19


    I've had my start menu stop working a few times running Windows 10. All I did was open the task manager (Ctrl+Alt+Delete), under the processes tab click windows explorer under apps, then click restart on the bottom right. Worked for me every time.
      My ComputerSystem Spec

  10.    10 Aug 2015 #20

    Hi TheRealDGK,

    I have the task manager open but I can't seem to find explorer.exe in it under the "Processes" tab however under the "Information" tab I have the explorer.exe but I can't seem to find any option to restart it, there is only on the right side "Stop Activity" and when pressing that the whole interface disappears.
      My ComputerSystem Spec

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