Remotely locked my windows 10 laptop, now I cant unlock it

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  1. Posts : 5
    Windows 10
       #1

    Remotely locked my windows 10 laptop, now I cant unlock it


    I remotely locked my laptop from my microsoft account. I found my laptop again and then ablut 1 hour later it locked (because I sent the request for it to be locked whenever possible). Once it locked I tried to log in with my PIN which showed the following message: "An administrator had restricted sign in. To sign in, make sure your device is connected to the internet, and have your administrator sign in first". The wifi stopped working too. It showed the wifi symbol with the ⚠️ on the corner. I tried selecting a plethora of different connections and then I tried via ethernet (Which I need to occasionally restart my laptop so that it works temporarily) which also yields the same error. Logging in with my microsoft account password (Which I changed twice already) gives me a wrong password message and asks me to reset my password from the microsoft page. The forgot password button doesn't work either.

    (Also my screen is stuck sideways)
    Pin login=
    Remotely locked my windows 10 laptop, now I cant unlock it-13a41553-3d5a-46cc-8be5-59d6ffe482db.jpeg
    Password login=
    Remotely locked my windows 10 laptop, now I cant unlock it-6668a066-33f3-4e53-84d8-73bcf024bbbb.jpeg



    Anybody know how to fix this?
      My Computer


  2. Posts : 17,278
    Windows 11 Pro
       #2

    Can you log in to your Microsoft Account and unlock the computer the same way you locked it? But the laptop will have to be connected to the internet.
      My Computer


  3. Posts : 4,525
    Windows 11 Pro 64-bit
       #3

    Once locked, the device can only be unlocked by entering your Microsoft account password. Do keep in mind that when you unlock your device, you will be forced to reset your Microsoft account password.
      My Computer


  4. Posts : 5
    Windows 10
    Thread Starter
       #4

    NavyLCDR said:
    Can you log in to your Microsoft Account and unlock the computer the same way you locked it? But the laptop will have to be connected to the internet.
    No it just gives me the option to lock it, as if I hadn't locked it. I pressed it anyways.
      My Computer


  5. Posts : 17,278
    Windows 11 Pro
       #5

    FreeBooter said:
    Once locked, the device can only be unlocked by entering your Microsoft account password. Do keep in mind that when you unlock your device, you will be forced to reset your Microsoft account password.
    I just locked my laptop remotely. Then my laptop unlocked normally with Windows Hello facial recognition. No change of password required.

    @glassyjuice,

    Looks like the only way you are going to unlock your laptop is to connect it to the internet and enter your correct Microsoft Account username and password which needs to be an administrator account on the laptop.
      My Computer


  6. Posts : 5
    Windows 10
    Thread Starter
       #6

    NavyLCDR said:
    I just locked my laptop remotely. Then my laptop unlocked normally with Windows Hello facial recognition. No change of password required.

    @glassyjuice,

    Looks like the only way you are going to unlock your laptop is to connect it to the internet and enter your correct Microsoft Account username and password which needs to be an administrator account on the laptop.
    Oh yeah no I think this is the root problem I am having. I cant seem to get a stable connection to the internet. My ethernet connection seems to last very little before it goes out (The little ⚠️) and I have to restart the laptop. All my computers work fine.

    - - - Updated - - -

    NavyLCDR said:
    I just locked my laptop remotely. Then my laptop unlocked normally with Windows Hello facial recognition. No change of password required.

    @glassyjuice,

    Looks like the only way you are going to unlock your laptop is to connect it to the internet and enter your correct Microsoft Account username and password which needs to be an administrator account on the laptop.
    Yeah no the problem im having now is that my laptop is refusing to have a stable connection. It constantly goes out, and gets the ⚠️Label And i have to keep restarting it. I cant seem to make it work even though every other computer on the network works fine.
      My Computer


  7. Posts : 4,525
    Windows 11 Pro 64-bit
       #7

    Boot computer into Safe Mode with Networking and see it will resolve the issue.
      My Computer


  8. Posts : 17,278
    Windows 11 Pro
       #8

    FreeBooter said:
    Boot computer into Safe Mode with Networking and see it will resolve the issue.
    He can't boot into safe mode as the computer has been locked.
      My Computer


  9. Posts : 4,525
    Windows 11 Pro 64-bit
       #9

    NavyLCDR said:
    He can't boot into safe mode as the computer has been locked.
    Yes i know but network connection may work from log in screen from Safe Mode.
      My Computer


  10. Posts : 5
    Windows 10
    Thread Starter
       #10

    glassyjuice said:
    I remotely locked my laptop from my microsoft account. I found my laptop again and then ablut 1 hour later it locked (because I sent the request for it to be locked whenever possible). Once it locked I tried to log in with my PIN which showed the following message: "An administrator had restricted sign in. To sign in, make sure your device is connected to the internet, and have your administrator sign in first". The wifi stopped working too. It showed the wifi symbol with the ⚠️ on the corner. I tried selecting a plethora of different connections and then I tried via ethernet (Which I need to occasionally restart my laptop so that it works temporarily) which also yields the same error. Logging in with my microsoft account password (Which I changed twice already) gives me a wrong password message and asks me to reset my password from the microsoft page. The forgot password button doesn't work either.

    (Also my screen is stuck sideways)
    Pin login=
    Remotely locked my windows 10 laptop, now I cant unlock it-13a41553-3d5a-46cc-8be5-59d6ffe482db.jpeg
    Password login=
    Remotely locked my windows 10 laptop, now I cant unlock it-6668a066-33f3-4e53-84d8-73bcf024bbbb.jpeg



    Anybody know how to fix this?
    I sent my computers to some guys I knew, they had to factory reset my pc. So rip my data
      My Computer


 

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