Any Windows initiated shutdown/restart results in failure to POST

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  1. Posts : 27
    W10
    Thread Starter
       #11

    Berton said:
    I'd certainly unplug any drive except the Windows boot/system drive for testing. The situation not changing with a clean reinstall does support that theory.
    Ok, definitely related to the secondary HDD. Without HDD, restart functions as expected. After reinstalling HDD, restart works 1 time and then not again. Tested a few times to make sure.

    I installed the HDD the same day I received the laptop and I'm fairly certain the problem didnt exist for a couple months after that time, although I've been wrong on worse accounts.

    Is the HDD failing? Or is there a way to slow down boot to allow time for the drive to initialize? Fast boot in bios is disabled.

    Should I start a different thread in the hardware section?
      My Computers


  2. Posts : 27,663
    Windows 10 Pro x64 Version 21H1
       #12

    This is what I use to look at disk

    CrystalDiskInfo – Crystal Dew World

    Once installed click on "Function" tab > Advance Feature > Raw Values > 10[Dec]

    This presents error values in decimal amounts.

    What is the overall health status of boot disk? Are any of the categories showing a warning? Are you getting seek, write or read errors? Have you gotten any "Reallocated Sectors"?


    When you installed this second drive did you have to use some sort of adapter?
      My Computer


  3. Posts : 27
    W10
    Thread Starter
       #13

    Caledon Ken said:
    This is what I use to look at disk

    CrystalDiskInfo Crystal Dew World

    Once installed click on "Function" tab > Advance Feature > Raw Values > 10[Dec]

    This presents error values in decimal amounts.

    What is the overall health status of boot disk? Are any of the categories showing a warning? Are you getting seek, write or read errors? Have you gotten any "Reallocated Sectors"?


    When you installed this second drive did you have to use some sort of adapter?
    The laptop came with a SATA to ribbon adapter that I used for the drive.

    I'll run program from the link now. How can I upload the power diagnostics? Seems the forum won't allow .html

    - - - Updated - - -

    Caledon Ken said:
    This is what I use to look at disk

    CrystalDiskInfo Crystal Dew World

    Once installed click on "Function" tab > Advance Feature > Raw Values > 10[Dec]

    This presents error values in decimal amounts.

    What is the overall health status of boot disk? Are any of the categories showing a warning? Are you getting seek, write or read errors? Have you gotten any "Reallocated Sectors"?


    When you installed this second drive did you have to use some sort of adapter?
    EDIT: NM, I'm stupid. brb
      My Computers


  4. Posts : 27,663
    Windows 10 Pro x64 Version 21H1
       #14

    Think you could print as PDF and upload.
      My Computer


  5. Posts : 27,663
    Windows 10 Pro x64 Version 21H1
       #15

    Crystal Disk Info, Standard edition. You did Crystal Disk Mark
      My Computer


  6. Posts : 27
    W10
    Thread Starter
       #16

    Caledon Ken said:
    Think you could print as PDF and upload.
    Boot drive is listed as "Good 100%", no warnings, no errors. 72 "unsafe" shutdowns. Probably from holding the power button to restart :|

    Secondary drive is yellow "Caution". 100 reallocated sectors. Yellow warnings for "Current Pending Sector Count" 100 and "Uncorrectable Sector Count" 100

    See power diagnistic:Power_Effeciency_Diagnostics_Report.pdf

    Edit: Sorry, both of those values are 8, not 100.
      My Computers


  7. Posts : 27,663
    Windows 10 Pro x64 Version 21H1
       #17

    Sorry can't read report right now but your second drive needs to be replaced. You error count should be zero.

    Caution is just that and if you are using for data please ensure your backups are kept up to date.
      My Computer


  8. Posts : 27
    W10
    Thread Starter
       #18

    I don't have anything on it that I can't replace. I'll get a new drive in the next few days. I really appreciate your help and patience! I think this mystery is solved as a hardware failure.
      My Computers


  9. Posts : 39,995
    windows 10 professional version 1607 build 14393.969 64 bit
       #19

    For any failure to post see if you can identify any beep code.
    What is POST?
    Computer POST and beep codes
    POST troubleshooting steps


    The logs started on 10/5/2019 and today is 10/6/19.
    So there was very limited data to scan.

    In the 1 day logs there were no BSOD or unexpected shutdowns / restarts.
    There were no startup repairs.


    If the computer components are new and under warranty then you can report corrected hardware errors for possible Return Merchandise Authorization (RMA).

    Intel Corporation 8086 Cannon Lake PCH PCI Express Root Port #9 a330

    Code:
    Event[1469]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2019-10-05T11:56:42.434
      Event ID: 17
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: DESKTOP-UG48532
      Description: 
    A corrected hardware error has occurred.
    
    Component: PCI Express Root Port
    Error Source: Advanced Error Reporting (PCI Express)
    
    Primary Bus:Device:Function: 0x0:0x1D:0x0
    Secondary Bus:Device:Function: 0x0:0x0:0x0
    Primary Device Name:PCI\VEN_8086&DEV_A330&SUBSYS_13211043&REV_F0
    Secondary Device Name:
    
    Event[1470]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2019-10-05T11:56:42.439
      Event ID: 17
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: DESKTOP-UG48532
      Description: 
    A corrected hardware error has occurred.
    
    Component: PCI Express Root Port
    Error Source: Advanced Error Reporting (PCI Express)
    
    Primary Bus:Device:Function: 0x0:0x1D:0x0
    Secondary Bus:Device:Function: 0x0:0x0:0x0
    Primary Device Name:PCI\VEN_8086&DEV_A330&SUBSYS_13211043&REV_F0
    Secondary Device Name:
      My Computer


  10. Posts : 27
    W10
    Thread Starter
       #20

    zbook said:
    For any failure to post see if you can identify any beep code.
    What is POST?
    Computer POST and beep codes
    POST troubleshooting steps


    The logs started on 10/5/2019 and today is 10/6/19.
    So there was very limited data to scan.

    In the 1 day logs there were no BSOD or unexpected shutdowns / restarts.
    There were no startup repairs.


    If the computer components are new and under warranty then you can report corrected hardware errors for possible Return Merchandise Authorization (RMA).

    Intel Corporation 8086 Cannon Lake PCH PCI Express Root Port #9 a330

    Code:
    Event[1469]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2019-10-05T11:56:42.434
      Event ID: 17
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: DESKTOP-UG48532
      Description: 
    A corrected hardware error has occurred.
    
    Component: PCI Express Root Port
    Error Source: Advanced Error Reporting (PCI Express)
    
    Primary Bus:Device:Function: 0x0:0x1D:0x0
    Secondary Bus:Device:Function: 0x0:0x0:0x0
    Primary Device Name:PCI\VEN_8086&DEV_A330&SUBSYS_13211043&REV_F0
    Secondary Device Name:
    
    Event[1470]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2019-10-05T11:56:42.439
      Event ID: 17
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: DESKTOP-UG48532
      Description: 
    A corrected hardware error has occurred.
    
    Component: PCI Express Root Port
    Error Source: Advanced Error Reporting (PCI Express)
    
    Primary Bus:Device:Function: 0x0:0x1D:0x0
    Secondary Bus:Device:Function: 0x0:0x0:0x0
    Primary Device Name:PCI\VEN_8086&DEV_A330&SUBSYS_13211043&REV_F0
    Secondary Device Name:
    As far as I can tell beep codes arent a feature of this laptop.

    Thank you for finding that in the log! I'll be able to test further with a new drive at a later date, if the issue is gone I'll chalk it up to a bad HDD and if the issue persists I'll submit to Asus for repair. I have another 5 months or so remaining on the manufacturer warranty.
      My Computers


 

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