Unexpected reboot

Dear all,

Can someone help? I've done some research checks myself and here goes:
After installing win 10 a few days ago i get random reboots. (kernel-power-41-error-) these can occur a few in a hour or none for a whole day.

The reboot is always preceded by these four filter loads in this order, top is last load:

BHDrvx64
eeCtrl
npsvctrig
FileCrypt

Other people have had identical issues (have researched for hours online) and so to eliminate some possibles I'm uninstalling/reinstalling nortons as per advice elsewhere.

I've got a cpu thermometer installed and am going to do a mem test.

I'm curious if it's possible that my PC can quite 'cope' with win 10? is that possible?

or could win10 upgrade caused a dormant hardware issue to pop up?

Help appreciated

Hi ken-

Are there are patterns to this crash, like just before it sleeps or video starting or .......?
No- not at all. not video related...I just do basic stuff shopping browsing websites etc

What does Reliability History show, any errors just before the reboot. Click start, type reliability history.
nothing more than I already know. cant see anything special

You said you recently went to 10, have you check device manager, are any devices not loaded correctly?
no- and have updated all drivers

Did you make any other mods before 10, more memory, different disk?
No- nothing

Have you checked if you PC maker has an updated BIOS for machine, not saying to update, just is there one?
No bios update- have checked

Not sure what you are doing for memtest, suggest this.

MemTest86+ - Test RAM

Ok will do next

Would also get Crystal disk Info and check drive status.
did scandrive yesterday (via Command prompt? shall i still do this?)

What is the overall health status of boot disk? Are any of the categories showing a warning? Are you getting seek, write or read errors?
How would i know? where can i check this?

Any chance your PSU is close to limit?
No- been checking

ty!

Hi Ken,

ty again....

Caledon Ken said:

I'd load Crystal Disk info, very quick and you can see the SMART status and the individual line items such as read, seek, write errors. I would look at all storage devices.

ok will do this- (mem tests all fine)

Does your desktop vendor have drivers for Windows 10?
Have updated all drivers manually (is that enough?)


When it reboots are you getting a BSOD screen, even momentarily?
nope

Just to be sure, right click Start, click Run, type sysdm.cpl, on Advance Tab click on "Settings" in Startup and Recovery box, uncheck "Automatically Restart".

already unchecked

Was this same machine running Windows 7 on a daily basis clean ?

yes

Myupdate:
Hasn't rebooted since my last post but I've not had pc on for more than a couple hours in one go. (busy job).

- - - Updated - - -

are the two yellow items bad?



- - - Updated - - -

sorry- last pic didn't have correct 'raw values' view as you suggested

Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan


Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US


Make a backup image using Macrium:
Macrium Software | Macrium Reflect Free:
Macrium Software | Macrium Reflect Free


Save the backup image to another disk drive or the cloud

I would be replacing and then seeing if this situation corrects.

Might be an opportunity go SSD and spinner for data.

I agree with zbook, get a backup, for sure your personal data.

It is stating caution but it should be clean.

Hi Zbook-
ty for reply.

Run HD Tune (free version) (all drives)
ok- will do


Run Sea Tools for Windows
long generic test

ok- hope system doesnt reboot (if you see above you'll notice my MAIN issue was the kernal 41 error/rebooting after
these four filter loads
BHDrvx64
eeCtrl
npsvctrig
FileCrypt


Post an image of the test result into the thread SeaTools for Windows |
ok


Make a backup image using Macrium:
already tried full backup with Acronis but system rebooted & backup failed (11 hr backup)...so have just back up my docs onto an external drive

- - - Updated - - -

Caledon Ken said:

Might be an opportunity go SSD and spinner for data.
.

Hi Ken- what does this mean?
current drive is Sata and about 5 yrs old (and yes I agree needs replacing)

- - - Updated - - -

here are two results
(bottom missing from health but it was ok