Unexpected reboot

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  1. Posts : 91
    win 10 pro
       #1

    Unexpected reboot


    Dear all,

    Can someone help? I've done some research checks myself and here goes:
    After installing win 10 a few days ago i get random reboots. (kernel-power-41-error-) these can occur a few in a hour or none for a whole day.

    The reboot is always preceded by these four filter loads in this order, top is last load:

    BHDrvx64
    eeCtrl
    npsvctrig
    FileCrypt

    Other people have had identical issues (have researched for hours online) and so to eliminate some possibles I'm uninstalling/reinstalling nortons as per advice elsewhere.

    I've got a cpu thermometer installed and am going to do a mem test.

    I'm curious if it's possible that my PC can quite 'cope' with win 10? is that possible?

    or could win10 upgrade caused a dormant hardware issue to pop up?

    Help appreciated
      My Computer


  2. Posts : 27,452
    Windows 10 Pro x64 Version 21H1
       #2

    Hi Tanya

    Are there are patterns to this crash, like just before it sleeps or video starting or .......?

    Some things to check.

    What does Reliability History show, any errors just before the reboot. Click start, type reliability history.

    You said you recently went to 10, have you check device manager, are any devices not loaded correctly?

    Did you make any other mods before 10, more memory, different disk?

    Have you checked if you PC maker has an updated BIOS for machine, not saying to update, just is there one?

    Not sure what you are doing for memtest, suggest this.

    MemTest86+ - Test RAM

    Would also get Crystal disk Info and check drive status.

    Please install Crystal Disk Info Standard edition

    CrystalDiskInfo – Crystal Dew World

    Once installed click on "Function" tab > Advance Feature > Raw Values > 10[Dec]

    This presents error values in decimal amounts.

    What is the overall health status of boot disk? Are any of the categories showing a warning? Are you getting seek, write or read errors?

    Any chance your PSU is close to limit?


    Ken
      My Computer


  3. Posts : 91
    win 10 pro
    Thread Starter
       #3

    Hi ken-

    Are there are patterns to this crash, like just before it sleeps or video starting or .......?
    No- not at all. not video related...I just do basic stuff shopping browsing websites etc

    What does Reliability History show, any errors just before the reboot. Click start, type reliability history.
    nothing more than I already know. cant see anything special

    You said you recently went to 10, have you check device manager, are any devices not loaded correctly?
    no- and have updated all drivers

    Did you make any other mods before 10, more memory, different disk?
    No- nothing

    Have you checked if you PC maker has an updated BIOS for machine, not saying to update, just is there one?
    No bios update- have checked

    Not sure what you are doing for memtest, suggest this.

    MemTest86+ - Test RAM

    Ok will do next

    Would also get Crystal disk Info and check drive status.
    did scandrive yesterday (via Command prompt? shall i still do this?)

    What is the overall health status of boot disk? Are any of the categories showing a warning? Are you getting seek, write or read errors?
    How would i know? where can i check this?

    Any chance your PSU is close to limit?
    No- been checking

    ty!
      My Computer


  4. Posts : 27,452
    Windows 10 Pro x64 Version 21H1
       #4

    I'd load Crystal Disk info, very quick and you can see the SMART status and the individual line items such as read, seek, write errors. I would look at all storage devices.

    Does your desktop vendor have drivers for Windows 10?

    I think I would load their drivers for Chipset and if they have Intel Management Engine.

    When it reboots are you getting a BSOD screen, even momentarily?

    Just to be sure, right click Start, click Run, type sysdm.cpl, on Advance Tab click on "Settings" in Startup and Recovery box, uncheck "Automatically Restart".

    Was this same machine running Windows 7 on a daily basis clean ?
      My Computer


  5. Posts : 13,933
    Windows 10 Pro X64 21H1 19043.1503
       #5

    If you are getting BSODs then start a thread in the BSOD Crashes and Debugging forum. Follow the direction in the Attention box at the top, especially the Blue Screen of Death (BSOD) Posting Instructions .
      My Computers


  6. Posts : 91
    win 10 pro
    Thread Starter
       #6

    Hi Ken,

    ty again....


    Caledon Ken said:
    I'd load Crystal Disk info, very quick and you can see the SMART status and the individual line items such as read, seek, write errors. I would look at all storage devices.

    ok will do this- (mem tests all fine)

    Does your desktop vendor have drivers for Windows 10?
    Have updated all drivers manually (is that enough?)


    When it reboots are you getting a BSOD screen, even momentarily?
    nope

    Just to be sure, right click Start, click Run, type sysdm.cpl, on Advance Tab click on "Settings" in Startup and Recovery box, uncheck "Automatically Restart".

    already unchecked

    Was this same machine running Windows 7 on a daily basis clean ?
    yes

    Myupdate:
    Hasn't rebooted since my last post but I've not had pc on for more than a couple hours in one go. (busy job).


    - - - Updated - - -

    are the two yellow items bad?

    Unexpected reboot-hd.png

    - - - Updated - - -

    sorry- last pic didn't have correct 'raw values' view as you suggested
    Unexpected reboot-hd.png
      My Computer


  7. Posts : 39,956
    windows 10 professional version 1607 build 14393.969 64 bit
       #7

    Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    How to use SeaTools for Windows | Seagate Support US


    Make a backup image using Macrium:
    Macrium Software | Macrium Reflect Free:
    Macrium Software | Macrium Reflect Free


    Save the backup image to another disk drive or the cloud
      My Computer


  8. Posts : 27,452
    Windows 10 Pro x64 Version 21H1
       #8

    I would be replacing and then seeing if this situation corrects.

    Might be an opportunity go SSD and spinner for data.

    I agree with zbook, get a backup, for sure your personal data.

    It is stating caution but it should be clean.
      My Computer


  9. Posts : 91
    win 10 pro
    Thread Starter
       #9

    Hi Zbook-
    ty for reply.


    Run HD Tune (free version) (all drives)
    ok- will do


    Run Sea Tools for Windows
    long generic test

    ok- hope system doesnt reboot (if you see above you'll notice my MAIN issue was the kernal 41 error/rebooting after
    these four filter loads
    BHDrvx64
    eeCtrl
    npsvctrig
    FileCrypt



    Post an image of the test result into the thread SeaTools for Windows |
    ok


    Make a backup image using Macrium:
    already tried full backup with Acronis but system rebooted & backup failed (11 hr backup)...so have just back up my docs onto an external drive

    - - - Updated - - -

    Caledon Ken said:
    Might be an opportunity go SSD and spinner for data.
    .
    Hi Ken- what does this mean?
    current drive is Sata and about 5 yrs old (and yes I agree needs replacing)


    - - - Updated - - -

    here are two results
    (bottom missing from health but it was ok

    Unexpected reboot-1.pngUnexpected reboot-2.png
      My Computer


  10. Posts : 27,452
    Windows 10 Pro x64 Version 21H1
       #10

    Two types of storage now available.

    SSD - Solid State Drive = all memory, very fast, more expensive than old HDD but the boot speed and overall responsiveness of PC makes it worth while.

    Spinner = HDD, cheaper, slower, great for bulk data.

    A lot of people are now separating their boot / program disk from their data. Three advantages, need smaller drive for boot / programs making SSD affordable, second if you need to re-install or restore Windows from Image your data is out of the way, the smaller boot /program drive needs less storage to Image. Also allows a different schedule to backup data.

    250GB SSD serves most users for boot / programs. Your requirements may differ.

    We have simple tutorial to move your data. One example,

    Move Location of Documents Folder in Windows 10

    Similar tutorial available for Pics, Music, downloads, etc.
      My Computer


 

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