Unexpected reboot

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  1. Posts : 91
    win 10 pro
    Thread Starter
       #81

    For any BSOD:
    a) run the V2 log collector to collect new log files


    [I have done that (above)

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    I dont have any memory dumps. I stated this before. Never had any. I explained that I have tried verifier before but no dump files.



    How come the customized settings in this link were not used?

    I messaged you above as i didn't understand the setting that you shared as both posts said to do different things.
    However last 4 reboots have occurred with correct settings.
    here's the latest
    Dropbox - DESKTOP-TPEARME-(2019-11-16_15-11-09).zip - Simplify your life

    Its VERY difficult to do this all when my system keeps crashing.

    (Appendum: I think maybe i didnt delete the previous settings so have re-done that now)

    - - - Updated - - -

    rebooted twice more in last few minutes

    latest logs

    Dropbox - DESKTOP-TPEARME-(2019-11-16_15-35-20).zip - Simplify your life
      My Computer


  2. Posts : 27,526
    Windows 10 Pro x64 Version 21H1
       #82

    Can you boot into safe mode (hold down shift and click restart). Do the crashes stop.
      My Computer


  3. Posts : 504
    Windows 10
       #83

    Just a test, not sure if you have already tried this.

    Disable 'Windows Time' Service and if possible turn off the CMOS clock in the BIOS.

    The random reboots from the Kernel suggest a time difference between Windows and BIOS and 10 from experience will do a reboot to try and catch up the time. Im not saying this is the reason but its something else to try
      My Computer


  4. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #84

    In the last 30 days the logs displayed no BSOD.

    There were approximately 32 unexpected shutdowns or restarts.

    The HP test report image was requested but was never posted into the thread.

    Would you be willing to repeat the testing overnight and post images into the thread?
    The request is not to see pass or fail.
    The request is to see what was and was not tested.
    The image is important.
      My Computer


  5. Posts : 91
    win 10 pro
    Thread Starter
       #85

    The random reboots from the Kernel suggest a time difference between Windows and BIOS and 10 from experience will do a reboot to try and catch up the time. Im not saying this is the reason but its something else to try

    I'm off to try! willing to give anything a go!
    thanks
    I managed to disable windows time but have no idea how to turn off the CMOS clock. (any tips?)

    - - - Updated - - -

    - - - Updated - - -

    Caledon Ken said:
    Can you boot into safe mode (hold down shift and click restart). Do the crashes stop.
    Have considered trying this but sometimes they are several hours apart and am using PC a lot to try and post/read here etc.
    I could try leaving it in safe mode overnight maybe? and when at work?


    - - - Updated - - -

    - - - Updated - - -


    "The HP test report image was requested but was never posted into the thread.
    Would you be willing to repeat the testing overnight and post images into the thread?
    The request is not to see pass or fail.
    The request is to see what was and was not tested.
    The image is important."

    Hi ZBook

    I did log back into diagnostics as you requested and take the final results pic but as I had previously said it didn't say anything much.
    that's why I just typed out it's contents for you.

    (Maybe you are not aware but the final result is not broken down into component tests.)


    However i had taken a photo when the tests were almost complete (not sure why now but am glad i did as I have already run all these tests twice at the request of this forum). I didnt post it as you said you only wanted photos of errors

    This second photo clearly shows what was tested and how long the tests ran for etc etc


    Attachment 255209Attachment 255210

    Unexpected reboot-hp-diag-result-1119-b.jpegUnexpected reboot-hp-diag-result-1119.jpeg
      My Computer


  6. Posts : 504
    Windows 10
       #86

    Hehe go for it !
    I havent got any experience with your board, but some have a switch on the board that enables disables CMOS clock. Another option is to take the battery out of the motherboard and set the BIOS config manually. Dont unplug or shut down as the BIOS settings will go back to default. Restarts and reboots will be fine for now just to try and figure out what this garbagety problem really is
      My Computer


  7. Posts : 91
    win 10 pro
    Thread Starter
       #87

    Another option is to take the battery out of the motherboard and set the BIOS config manually. Dont unplug or shut down as the BIOS settings will go back to default.

    ok- so step by step... (trust me i need it as been sitting at this machine for hours!)
    i turn off pc
    I take the battery out
    I turn back on...

    and then?

    - - - Updated - - -
      My Computer


  8. Posts : 504
    Windows 10
       #88

    Thats it yep. Start machine up, go into BIOS and set time. Aslong as its close enough to the real time, it should work as normal. With the Windows Time service disabled too this should stop any reboots from real times not matching. It wasnt until Windows 10 that i experienced the random reboot through times not being the same.
    Its a long shot i know. But with Windows 10 anything is possible, and usually is.
      My Computer


  9. Posts : 91
    win 10 pro
    Thread Starter
       #89

    [QUOTE=zbook;1770051]Update the specs in the "My Computer" section:

    Start Windows driver verifier with the 3 customized test settings in the TF link.
    There are approximately 19 simultaneous customized tests in the Microsoft link.
    Increase the simultaneous customized tests by 3 - 5 / hour if there are no BSOD.
    Plan to run the tool for 48 hours and then an additional 36 hours after the last BSOD.

    Hi Zbook,
    thanks for all your time.
    A query-
    shall i keep adding extra verifier tests each hour?
    Is verifier actually producing any results for you via the VM files?
    Just checking as last time I tried verifier i could find NO logs anywhere
      My Computer


  10. Posts : 504
    Windows 10
       #90

    So your board is socket 1150 same as mine i noticed. This would mean that officially, your board doesnt actually support Windows 10, i dont think it does anyways.
    One thing i have realised is, not to rely on Windows 10 to install what would be the correct drivers for hardware on the motherboard.
    I am trying to find your motherboard right now
      My Computer


 

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