Unexpected reboot

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  1. Posts : 27,434
    Windows 10 Pro x64 Version 21H1
       #61

    Very unusual that reboots would leave and return.

    You said no driver updates since Oct 9th, at least I think you said that, correct. Is October 9th when you re-installed. Are ther any driver updates listed in Windows update history?

    I would try a repair install.

    Not sure what may have been done my Norton so lets get back to a good base.

    Repair Install Windows 10 with an In-place Upgrade

    Use your 1903 media to perform the repair.

    You have automated reboots shut off, correct?

    Refresh my memory, how much memory does your device have. Where I'm going...is one stick bad. I know you've tested and it tested clean but some is going wrong.
      My Computer


  2. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit
       #62

    There is a log file in the HP UEFI diagnostics > post an image into the thread

    Power on > repetitively click F10 or F2 > diagnostics > log > take picture > post image


    Were you able to remove ST500?
    Were there unexpected reboots after removal of ST500?


    There are two log collectors: V2 and DM

    Was DM ever run?
    If it was please indicate the post.
    If not please run DM > upload results into the thread


    Make a new restore point:

    Create System Restore Point in Windows 10


    Make a free Macrium backup image:

    Macrium Software | Your Image is Everything
    Backup and Restore with Macrium Reflect


    Read these links on Windows driver verifier: (do not use the tool until it is communicated in the thread) (learn the reset and bootmode commands)

    Enable and Disable Driver Verifier in Windows 10
    https://answers.microsoft.com/en-us/...3-c48669e4c983
    Last edited by zbook; 12 Nov 2019 at 16:50.
      My Computer


  3. Posts : 91
    win 10 pro
    Thread Starter
       #63

    Caledon Ken said:
    Very unusual that reboots would leave and return.

    You said no driver updates since Oct 9th, at least I think you said that, correct. Is October 9th when you re-installed. Are ther any driver updates listed in Windows update history?

    ok- new drive installed 10th Oct (fresh install done). Lots of updates then they all ended. reboots stopped for a few weeks but I had disabled fast boot and somehow it mysteriously re-enabled itself so it could be that was the reason i had the long gap with no crashes.

    I would try a repair install.

    ok


    You have automated reboots shut off, correct?
    do you mean fast boot? Perhaps I am muddling the two?
    How do i turn off automated reboots?

    Refresh my memory, how much memory does your device have. Where I'm going...is one stick bad. I know you've tested and it tested clean but some is going wrong.
    8 gig. exact same latency etc. have tested twice...

    - - - Updated - - -

    Hi Zbook & ken.
    Something of interest. I have noticed that VERY often a reboot occurs within minutes of me turning PC on first thing in the morning.
    Does that give us any leads (detective work
      My Computer


  4. Posts : 27,434
    Windows 10 Pro x64 Version 21H1
       #64

    If more than one stick (8GB = 4GB x 2) pull one and try running. I know you tested many times.


    Regarding start up. Have you reseated all cables and cards? That is disconnect and reconnect.
      My Computer


  5. Posts : 91
    win 10 pro
    Thread Starter
       #65

    is it significant that I had 322 ' IDENTICAL Event 225 Kernel-PnP' warnings at exactly the same time (22:17:50)?
      My Computer


  6. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit
       #66

    When available please update the progress with the steps in post #62.
      My Computer


  7. Posts : 91
    win 10 pro
    Thread Starter
       #67

    zbook said:
    When available please update the progress with the steps in post #62.
    Power on > repetitively click F10 or F2 > diagnostics > log > take picture > post image

    it just says type system E
    result: passed.
    Failure ID: NA

    nothing else.
    I did already say all passed

    - - - Updated - - -

    There are two log collectors: V2 and DM

    Was DM ever run?
    If it was please indicate the post.
    If not please run DM > upload results into the thread


    yes- here is the link i posted earlier in thread)

    Dropbox - 101119 - Simplify your life

    - - - Updated - - -

    Make a free Macrium backup image:
    I have a backup


    Read these links on Windows driver verifier: (do not use the tool until it is communicated in the thread) (learn the reset and bootmode commands)

    I have used verifier several times. in fact it kept indicated a driver error but had no way of analysing the result..
      My Computer


  8. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit
       #68

    Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)


    What hardware is available for swap testing? PSU? etc.


    Start Windows driver verifier with the 3 customized test settings in the TF link.

    There are approximately 19 simultaneous customized tests in the Microsoft link.

    Increase the simultaneous customized tests by 3 - 5 / hour if there are no BSOD.

    Plan to run the tool for 48 hours and then an additional 36 hours after the last BSOD.

    Sometimes there can be performance and boot problems. If they occur you can reduce the number of simultaneous tests.


    Enable and Disable Driver Verifier in Windows 10
    https://answers.microsoft.com/en-us/...3-c48669e4c983

    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
      My Computer


  9. Posts : 91
    win 10 pro
    Thread Starter
       #69

    What hardware is available for swap testing? PSU? etc.

    I saw a PSU on ebay and that was on my list of options to try.

    what puzzles me is that the reboots never happened for FIVE years until i installed windows 10 and someone said this indicates a driver issue.

    So driver verifier will be my next step (thanks Zbook)

    - - - Updated - - -



    here's the latest v2 file for latest reboot. (happened 9 times in last 3 days)

    Dropbox - v2 uploads - Simplify your life
      My Computer


  10. Posts : 27,434
    Windows 10 Pro x64 Version 21H1
       #70

    If you look in event viewer can you provide any more info on error you listed above?

    Are either of your storage devices mark as Hot Swapable in BIOS.
      My Computer


 

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